Rick Hendrick Chevrolet of Buford

My recent visit I had an issue with my a/c . I couldn’t believe a 3,5 year old truck had 2 Freon leaks. I’m upset with Chevrolet, not the dealership. They took gre I had an issue with my a/c . I couldn’t believe a 3,5 year old truck had 2 Freon leaks. I’m upset with Chevrolet, not the dealership. They took great care of me as they always do. I’m just worried now how long it will be before another leak. My warranty may be gone by then. Chevrolet needs to have better quality. This may definitely change my mind about buying another one. More

Worst Ever! Sold me a "new $70K Tahoe" with 7500 miles on it. I will never go again! An neither will anyone I know. And was told "too bad" by the manager. Wh Sold me a "new $70K Tahoe" with 7500 miles on it. I will never go again! An neither will anyone I know. And was told "too bad" by the manager. When I tell service about it when they call, their response is "I don't blame you" More

Treated like a family member Polite, professional and friendly staff. They go the extra mile to make you comfortable, both in their work ability and knowledge. The dealership prov Polite, professional and friendly staff. They go the extra mile to make you comfortable, both in their work ability and knowledge. The dealership provides a comfortable waiting area with drinks and snacks. More

Very caring group of folks These group of people at the service department are a cordial respectful caring individuals who will go out of their way to make sure the services you These group of people at the service department are a cordial respectful caring individuals who will go out of their way to make sure the services you are there for are complete on a timely manner and to your full satisfaction More

Completion of vehicle purchase items. Everything was completed as scheduled. Leather seats were installed and looked good, and the bed cover is what I expected as well. Everything Very g Everything was completed as scheduled. Leather seats were installed and looked good, and the bed cover is what I expected as well. Everything Very good. More

I called ahead of time for service I live in Jefferson, so I called ahead of time to see if the Service Department could look at my tires and my brakes on my 2012 Chevy Cruze Eco to tel I live in Jefferson, so I called ahead of time to see if the Service Department could look at my tires and my brakes on my 2012 Chevy Cruze Eco to tell me what kind of shape they were in. I called 1-844-804-5638 and the girl that answered transferred me to a service technician who did not tell me his name, but said "Yes, we can look at your tires and your brakes for free if that is all that you are wanting done. When can you be here?" I told him I would be there in an hour or two. I asked him if I needed to mention his name and he said "No, I will probably be gone, but you can talk to anybody in the Service Department, so he did not give me his name. When I entered the Service Department, David Blood was the Service Consultant that spoke to me. David Blood did not take my word when I told him that the service technician had told me that I could have my tires and brakes checked out for free, so he made a call and looked at his computer and found my cell phone number. I had to explain everything to him which I felt was ridiculous. David Blood also embarrassed me in front of everyone in the Service Department because he kept saying that everyone was there and that nobody had left to go home, even though the service technician had told me on the phone that he would probably be gone when I got there. I do not like the way that David Blood treated me as a customer and I hope that he will not treat another customer the way that he treated me. Because of the way that David Blood did treat me, when I left I decided that I would not come back and buy my four tires from Rick Hendricks in Buford and that I would go somewhere else. More

Extended warranty I was sold a used vehicle in finance department told when I bought the service program the silver they said that everything of the covered except the I was sold a used vehicle in finance department told when I bought the service program the silver they said that everything of the covered except the radio well that's not true. I don't like being lied to. Then I was denied repair under warranty I declined repair I was charged $154 to hook up a computer to read Diagnostics when they didn't even give me the actual readings I didn't even gives me an efficiency test readings all I got was a code po430 which I already knew but no test was actually done. More

Very helpful and friendly I was very impressed with this dealership. They went above and beyond helping get us the deal we were looking for. Very helpful in checking with banks I was very impressed with this dealership. They went above and beyond helping get us the deal we were looking for. Very helpful in checking with banks and credit unions to get the best payment options. More

Awesome! Turn around time was great and Ryan rocked it out! Plus my car was super clean when returned to me! Great experience, any body shops need I will be ba Turn around time was great and Ryan rocked it out! Plus my car was super clean when returned to me! Great experience, any body shops need I will be back! More

5 star Dealership One of the biggest Chevorlet dealerships I ever been to. Mutilple rooms for entertainment will u wait. Also refreshment and good customer service. My One of the biggest Chevorlet dealerships I ever been to. Mutilple rooms for entertainment will u wait. Also refreshment and good customer service. My sales advisor Jeffery Smith, got me what I wanted. Jeffery answered all my questions and gave me a follow up call to make sure I was well tooken care of. Thanks!! More