Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Beware – Shady Finance Tactics & Deceptive Promises I recently had a disappointing experience purchasing a 2024 GMC Sierra. While the sales representative was professional and not pushy, things took a tu recently had a disappointing experience purchasing a 2024 GMC Sierra. While the sales representative was professional and not pushy, things took a turn for the worse once I reached the finance department. First red flag: I was asked to put down a deposit and sign paperwork before I ever saw or test-drove the vehicle. I was told this was to “expedite the process” and that if I didn’t like the car, they would work with me — supposedly their policy across all locations. That turned out to be false. After signing, I was not provided a single piece of paperwork — nothing showing terms, details, or disclosures. This was a clear tactic to keep me in the dark and make it harder to realize the deal was not truly finalized. When it came to discussing the extended warranty, we were negotiating on the Platinum (highest-tier) plan, but during the price discussion, the finance rep quietly switched to the lower Gold tier without disclosing it — just to make it seem like I was getting a better deal. This was a clear bait-and-switch tactic. They also manipulated the financing rate. I had a pre-approval from a local credit union at 5.57%, but they tried to lock me in at a rate 2 points higher. The moment I pushed back and was ready to walk away, they suddenly dropped it by 1 point — proving they weren’t being transparent from the start. The most frustrating part — I called the dealership the next morning at 8 AM, after discovering the engine in the model I purchased had a recent recall. I asked to switch to a different vehicle and was told “the sale is finalized”, even though I hadn’t inspected, test-driven, or taken delivery of the truck. My only option was to trade it in immediately and lose $8,000 in equity — on a vehicle I had never even driven. To put this in perspective, I recently bought an Escalade for my wife at another dealership, and the process was transparent, ethical, and exactly what you would expect when spending this kind of money. That’s why this experience stood out so sharply — the difference in professionalism was night and day. I want to be clear: I don’t believe in jeopardizing anyone’s job, so I won’t name names. But I strongly urge anyone buying here to be extremely cautious when dealing with the finance department. I will be filing formal complaints with the following agencies due to the misleading practices I experienced: Your State Attorney General’s Office Better Business Bureau (BBB) Consumer Financial Protection Bureau (CFPB) – especially regarding shady financing tactics GMC / GM Corporate Customer Care Do not sign anything in advance. Know your credit. Double-check every detail — especially your warranty and financing terms. What seems like a smooth process can quickly turn into a trap. More

Great experience I am a business owner and MONTAE WILLIAMS always help me with all my vehicles When he become to kindness professionalism, and knowledge This is the right person you need to talk. WILLIAMS always help me with all my vehicles When he become to kindness professionalism, and knowledge This is the right person you need to talk. He even notice something is not right with one of my pick up trucks by hearing the engine he notice the engine wasn’t running OK He took my truck in for oil change and find out it’s an issue with the engine. It took care right away. And even call a Uber take me home. I can’t thank him enough for all the help . More

-Rick Hendrick is one of the best dealerships out there. Was there a few weeks ago and Sam gave me a wonderful experience And really enjoyed there. Was there a few weeks ago and Sam gave me a wonderful experience And really enjoyed More

Buying my Mercedes-Benz GLE 63 S from T. J at Rick Hendrick CDJR was hands down one of the best car-buying experiences I’ve ever had. From our first conversation, T.J treated me like more tha J at Rick Hendrick CDJR was hands down one of the best car-buying experiences I’ve ever had. From our first conversation, T.J treated me like more than just a customer — he was genuinely invested in making sure I found the right car and felt confident every step of the way. He was patient, knowledgeable, and always available to answer my questions without any pressure. The GLE 63 S was even better in person — showroom clean, fully loaded, and exactly as described. T.J walked me through all the features, helped me navigate financing options, and made the entire process feel smooth and stress-free. You can tell he takes real pride in his work, and that made all the difference. If you’re serious about buying a high-end vehicle and want someone who truly cares, T.J is your guy. More

Buying my Tesla Model 3 from T. J at Rick Hendrick CDJR was honestly one of the best car buying experiences I’ve ever had. From the jump T.J was super helpful easy to talk to, and ma J at Rick Hendrick CDJR was honestly one of the best car buying experiences I’ve ever had. From the jump T.J was super helpful easy to talk to, and made sure I understood everything especially how the tax credit worked, which helped me save a ton. The car was spotless and exactly what I was looking for. The vibe was super chill but still professional, and the finance team was great too they explained everything clearly and helped me get a solid deal without any pressure. T.J really looked out for me from start to finish and I couldn’t be happier with how it all turned out. If you’re thinking about getting a carI 100% recommend hitting up T.J. More

La atención fue excelente desde la llegada hasta la salida. Buscan ls comodidad del cliente en todo momento, se ajustan a tu presupuesto y no quieren venderte algo que no necesitas. Absolutamente todas salida. Buscan ls comodidad del cliente en todo momento, se ajustan a tu presupuesto y no quieren venderte algo que no necesitas. Absolutamente todas las personas interactuaron con mi hija (es muy dificil tener a un bebe de 2 años todo un dia en un lugar de esos). Especialmente a JOSIE quien nos atendio fue muy atenta en todos los momentos. More

The service and parts team here are amazing! Their communication and customer service are next level. I never have to worry about what’s being performed on my vehicle because they explain every Their communication and customer service are next level. I never have to worry about what’s being performed on my vehicle because they explain everything and communicate every step of the way. More