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Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Duluth, GA

4.6
6,572 Reviews

2473 Pleasant Hill Rd

Duluth, GA

30096

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Showing 6,572 reviews

May 02, 2021

The service was awful! I made an appointment and still had a 3hr. wait. I came in and explained that I had some where to go at 12pm .. The advisor never came to explain any nor did she greet me . More

by kitogoims
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
May 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 02, 2021

This is the best dealer ship in the usa hands down. We have purchased vehicles and trucks all over the usa and this dealership is the greatest all around services. No sharks no gimmicks no xxxxxxxxx. Jus More

by bigblock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVE OSTROVICH, Sharon Hester
May 05, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 02, 2021

First time taking my new car in for service. Advisor was prompt. The service was completed before expected and the price was better than expected. Thanks Matt More

by teresa.long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Otis
May 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

May 02, 2021

Initial experience was lack luster but my follow up with Eric Chavez the next day saved the experience and resolved the issue. Returned customer sales and service More

by JBMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin, Shekhar Gosai, Aleshia Kincade, Matt Otis, Eric Chavez, Don Forward, Bobby Reese, Ronnie Vaughn
May 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 01, 2021

Lance is awesome as always! They had my car ready an hour earlier than expected. They always exceed my expectations. Thanks for the great service. More

by johnlanius79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
May 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and we look forward to taking care of you for the many years we have ahead John!

May 01, 2021

Took my 2014 trailblazer in for A coolant leak and ended up having to pay for new struts that were not covered under my extended warranty scam artist More

by dscheel11
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
May 17, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

May 01, 2021

Great experience! In and out in a timely manner, the lobby was clean and the personnel were courteous and friendly. It’s convenient to my home so I’ll be back. Thanks More

by WINDYFOX40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
May 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and we look forward to taking care of you for the many years we have ahead John!

May 01, 2021

Thanks for the great customer service. Its awesome to find a dealership and salesperson that respects you and really wants to see you happy. Great More

by LarryVeal35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J. Perrymond, Mark Jorsling
May 05, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 30, 2021

Knowledgeable, friendly and professional. My expectations have been raised by the Rick Hendrick team. I selected my truck from the website and was immediately contacted and sent a virtual walk More

by ROBHAMMOND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Mazza
May 01, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and for giving us the opportunity to earn your business, We look forward to helping you out for the many years to come!

April 30, 2021

They had Great customer service Bobby was a lot of help. He gave me an estimated time and was spot on with it. Thank you Bobby More

by MRTEESRELIABLESERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reese
May 03, 2021 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

We strive to be as fast and efficient a s possible while also giving a great customer service experience! Thank you so much and please don't hesitate to let us know how we can help out in the future!

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