Rick Hendrick Chrysler Dodge Jeep RAM Duluth

This staff is spot on with communication and making sure that their customers are taken care of. I loved the texting option that they have for communication about my vehicle. Keep up the great work!! that their customers are taken care of. I loved the texting option that they have for communication about my vehicle. Keep up the great work!! More

No follow up, Late delivery, poor customer service manager Steve lied to me to cover my complaints and I had a proof of welcoming email from the dealer, and long time waiting for everything. manager Steve lied to me to cover my complaints and I had a proof of welcoming email from the dealer, and long time waiting for everything. More

Everything was good great service definitely it was amazing thank you very much for everything I’m definitely happy thank you very much!! Hope to come again! amazing thank you very much for everything I’m definitely happy thank you very much!! Hope to come again! More

My experience was not good. I had a check engine light, so I went online to make an appointment for service since I have an MVP warranty. The appointment was 2 weeks out. I confirmed it. I arrive on my app so I went online to make an appointment for service since I have an MVP warranty. The appointment was 2 weeks out. I confirmed it. I arrive on my appointment date and time to find they don't show any appointments for me. They reluctantly take my vehicle for service and tell me that it will be 24 to 48 hours before it will be look at (this is a Friday at 7:15 am). I was offered a rental at $35/day even though I am eligible to either get a loaner or a free rental due to my warranty. I declined. I am glad I did since I followed up on Wednesday (5 days later) since I hadn't heard anything. I was told that they are backed up and that my vehicle had not been looked at yet. I asked to speak to a manager and was given to a lead on the service floor. He explained that due to Covid and a shortage of service techs that they were behind. About an hour after the call, I received a notification that service had started. On Friday, I get a call that the issue was that I needed both catalytic converters replaced. I was shocked that this was the reason for the check engine light since I had already checked the codes to find a bad oil pressure sensor and that there was an old code for the catalytic converter that had cleared previously. They said it would cost $2,800 to replace. I asked if they had checked all of the sensors around the catalytic converters since they don't just go bad. I was told that the tech handling this was the shop foreman and that he knows what he is doing. I then asked about a list of sensors that could cause the issue (yes I googled it). She could not answer the questions and would have to get back to me after speaking with him. On Monday, I received a call that there was a bad oil pressure sensor, but they still recommend replacing the catalytic converter. Also, I was due for scheduled maintenance: fuel injector flush and replacement of the spark plugs. I said that they could do the flush, but I would change the spark plugs due to such a high cost. I did not receive a call back after that, so I followed up on Wednesday and spoke with another advisor since she was not available. He told me that parts were ordered and had arrived, so the work should be done soon. On Thursday, I received a call from my advisor letting me know that the parts had just arrived and that the vehicle should be done either by the end of the day or the next. I asked if we could get it by the end of the day, but she wasn't optimistic. I received a call the next morning around 10:30 am that it was ready and I ordered an Uber to take me there. When I arrived, it took some time for her to get to me, but one she did, I paid my deductible plus the flush. And was on my way. I asked to speak with the service manager to voice my issues with the time it took. She said he wasn't available. I asked about speaking with the GM and was told he wasn't available. I asked then to speak with the owner. She said to give her a minute and she got on her mobile. She let me know that someone would speak with me shortly. I asked for my keys and she went looking for them. After a minute or 2, she walked over to a computer and pulled my keys from a drawer and handed them to me. She asked me if I wanted someone to get my vehicle and I declined. I spoke with the service manager in his office. I explained the issues of time, misleading time-frames and lack of communication from my service advisor. He understood my frustration and told me that I was the 8th conversation he had on this today. I should have received daily calls from my advisor while the vehicle was there (I received only 3 calls in 2 weeks). He said that he would address that. I asked about the 2 weeks to get the service done. He said that he had 2 guys out on quarantine and that he is short on techs. They can't get any. I asked about chrysler offering schooling for new techs. He said that they don't have that. I suggested that they pay higher salaries and he said that they pay the highest in the area. I said that there are qualified mechanics out there that need jobs. He said that he would pay me if I could find them. To me, all of this was just excuses and bad service. It was disappointing. Unfortunately, since we have the MVP warranty, dealerships are the only place we can take our vehicle. If I had other options, this would have been handled more efficiently. Had I been offered a loaner or a free rental, my frustrations would have been diminished. We have a 2 car household, so vehicle sharing and the use of Uber/Lyft were not good options for us (finding a ride around 5pm and 6pm was extremely difficult unless I paid for the upgraded service. All-in-all I will find a different dealership for service in the future and recommend the same to my family and friends. More

Adequate and timely manner service providing. Well knowledgeable attitude and positive atmosphere. And well customer service providing as well as customer’s need precisely. Thanks for the courtesy. knowledgeable attitude and positive atmosphere. And well customer service providing as well as customer’s need precisely. Thanks for the courtesy. More

The service department was clean, friendly and courteous. But a new car should come with two keys. I should not have had to spend my time. But a new car should come with two keys. I should not have had to spend my time. More

I had a really pleasant overall experience at the dealership. I was warmly courteously welcomed and the entire process was seamless. I was very pleased. dealership. I was warmly courteously welcomed and the entire process was seamless. I was very pleased. More

I don’t rate it .. I just seen it say I need oil change tha wut I went up there for.. I goin to get a lawyer.. I spent all this money and u didn’t do anything... then when I ask look @ something else he sa tha wut I went up there for.. I goin to get a lawyer.. I spent all this money and u didn’t do anything... then when I ask look @ something else he say I need to make a nother appointment.. tha is crzxy .. I will call up there 4/21/2021.. god help me now.. all this money I spend .. they just want ur money’s More

My experience and the salesman working with me was good. Not happy that the dealership ran my credit as well as the banks. Why the dealership? Not happy that the dealership ran my credit as well as the banks. Why the dealership? More

They took my money and the service was terrible the sales perso was scared to go back and ask for what I needed and the put old running boards on a $46,000 dollar truck t h e plastic was comminng off and th perso was scared to go back and ask for what I needed and the put old running boards on a $46,000 dollar truck t h e plastic was comminng off and they had my truck for over 5 days and they did nothing!!!! I was treated very unfair i would not let my worst enemy by a vehicle from them in Duluth Ga this dealership needs to be under envestigation , eevrytime I came up there it was a problem they lied to me until I finally said just give me the money that they told me you spent on the running board and I will get them put on they charged me 2,000 for the cover for the back and they were supposed to put the running board on there that only cost 300 what kind of deal was that because I was a young Black man with 45,000 dollar check from my credit union, I just wanted to be treated fair and I was very disappointed More