Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Had some warranty work done on a 2016 Charger Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue an Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue and fix it under warranty for zero cost. I know this is how it's *supposed* to work, but in my experience with car dealerships it usually doesn't go this smoothly. Not this time! I was very pleased with my interaction. They even detailed the car as an apology for the repair taking longer than estimated. More

Please learn from my mistake! I recently moved to Georgia and needed to find a Jeep dealership for service on my 2015 Grand Cherokee. Despite low ratings, I gave Rick Hendrick Chry I recently moved to Georgia and needed to find a Jeep dealership for service on my 2015 Grand Cherokee. Despite low ratings, I gave Rick Hendrick Chrysler Dodge Jeep RAM in Duluth a chance. I explained to the service advisor that I have had many problems with my vehicle since buying it new (18k miles ago). I also preemptively expressed concerns about the quality of service I had received at other Jeep dealerships in the past. Nevertheless, I dropped off my vehicle for a few warranty-covered issues plus an oil change & tire rotation. I paid in full and retrieved my “repaired” vehicle 4 days later. I found it odd that they didn’t put a new sticker on my windshield that would indicate when my next oil change was due. This led me to check the tires. My driver’s side rear tire was brand new. I had just installed it a few weeks earlier. There it was, right where it was when I dropped off the vehicle. So then I checked my dashboard messages. The vehicle showed 48% until the next oil change was due. In short, they took my money and never performed the services that they claimed were done. That is called FRAUD! I expressed utter disbelief. The service advisor was obviously embarrassed. I told her that management should be aware of this situation because who knows how many other customers pay for service(s) that are not actually completed? Besides, someone there in the service department is being dishonest. I wanted to game-plan for my return. I anticipated a call from, at a minimum, the Service Manager. I expected their shop foreman or lead technician to be the one to service my vehicle. And, of course, I expected a refund. Several days later... when I could only reach the voicemail for the service advisor I was dealing with... I decided to try and reach the General Manager (Todd Reed). I was by the “operator” told that he: wouldn’t be in until noon, doesn’t have voicemail at his desk, and the dealership is not authorized to share his email address with customers. So then I was transferred to the Service Manager. I only got his voicemail. I suppose it is wise to be well-insulated when customer service is so poor. Do yourself a favor and learn from my mistake. There is a reason why this place gets such horrific ratings. More

Great 5 star service from 2 great guys!!! Lance Chapin was extremely helpful. I needed immediate service and didn't have an appointment but he managed to get me in, take care of my vehicle in Lance Chapin was extremely helpful. I needed immediate service and didn't have an appointment but he managed to get me in, take care of my vehicle in a very timely manner at the best rate possible. Mr. Chapin and Charles Johnson I'm the inventory dept were extremely friendly and helpful in educating me on the service needed for my vehicle. I highly recommend Rick Hendrick CDJR for anyone who would like to have a positive experience the first time around. More

They had my vehicle 2 months I originally went into the service department because I received a letter about a recall part that needed to be replaced Rick Hendrick Chrysler Dodg I originally went into the service department because I received a letter about a recall part that needed to be replaced Rick Hendrick Chrysler Dodge Jeep in Duluth is absolutely the worst place to get your car serviced. I went in the last week of Feb. 2017 and it is now May 3, 2017 and I just was able to pick up my vehicle today. I went in for a recall part replacement on my 2015 CHRYSLER 200 and also the transmission was not properly shifting. The first (1) time when I picked up my car i was told that the transmission was running smoothly and they had reset the transmission computer. Excited I left the dealership with my kids in tow. As i was pulling out of a gas station my car would not shift into gear and i was momentarily stuck in the middle of Buford Highway. After a few second it slammed into gear and I went flying. Needless to say I was scared and rightfully upset that not only had the original problem not get fixed but there was another even bigger issue. I dropped off my car again the following day 3/22/2017. The request again was Transmission shifting hard, Transmission not going into gear, ruff idle, and NEW TO THE LIST while the dealership had my car (19 days) they had BROKEN A LEVER ON MY DRIVERS SEAT. I was giving a second service advisor (Oscar Lovera) He drove my car into the garage area and agreed that the issues i had needed to be resolved. Assured me that this time it would be properly fixed. About a week or so later Oscar called and left a voicemail on my phone telling me that YES the transmission needed to be replaced and the mechanic had ordered it. I did not hear from the dealership until May when i went in the shop. ( I did have a person at Corporate (Jennifer) that I had gotten to help me After I filed a complaint with Chrysler Corporation and was told that she could help explicate these issued.) Upon arrival at Rick Hendrick on May 1, 2017 there was not one Advisor in the shop to assist me and when Oscar Lovera came in and was informed that I was there Oscar Proceeded to walk straight passed me and to a gentleman that had just walked in. After waiting for nearly 25 minutes I was told that THE SEAT WAS NOT FIXED. Upon hearing that I called my husband in from the car and Oscar looks up and says “ OH I REMEMBER YOU .. AND THE SERVICE REQUEST IS COMING TO ME NOW. I DO NOT REMEMBER HER THOUGH” TURNS HIS BACK TO ME AND STARTS ASKING MY HUSBAND QUESTIONS AS IF IT WAS HIS CAR. Informs us that the BATTERY WAS DEAD AND NEEDED TO BE REPLACED. My husband at this point told me to go inside and speak with the GM. I asked for the General Manager and he was not available so I was sent to talk to the sales manager. After telling him all the issues that I was having the says that he is going to get someone that can better help me and leaves the room. After about 10 minutes my husband calls me and says that Service still hadn't brought my car up. He had come looking for me and as i open the door of the office the same sale manager i had spoken with turns around from the group of associates he was talking to and casually says “Oh has no one come in there to talk to you yet” At hearing that and being there over an hour I had had enough and my children needed to get to their baseball games. I gave the sales manager my phone number and was assured that someone would call me later that evening to help fix this problem. I recieved no phone calls from the dealership that day or the next two. That evening I called everyone that I could thing of trying to get these issues resolved and get my car back the way it was before they had it for two months. I left several messages for different people and never once did they call back. Jennifer at corporate called me the next day and again stated her apologies and said she had left messages for the service department and was waiting for a call back. On May 4, 2017 I returned to Rick Hendrick to FINALLY pick up my car and again was informed that the battery was dead and they had to jump the car. They explained to me that the battery and other parts for the battery were going to cost OVER $300. Upset again that the car STILL WAS NOT PROPERLY FIXED TO TAKEN CARE OF, but at my breaking point I went to my car and got in with my daughter. BEFORE I COULD EVEN GET THE CAR OUT OF THE PARKING SPACE THE BATTERY DIED LEAVING AGAIN STUCK IN CARS WAY. I went to the sales side and Demanded to speak to the GM. Todd Reed (GM) was very polite and apologetic about the service i had received. He then had the service department replace my battery and brought me my car. (After getting it home we two huge dents in the driver and passenger side on the doors, where it looks like the car was not aligned right on the lift. UPDATE (MAY 5, 2014) Rick Hendricks did not cover my rental vehicle like agreed. And I only found out because my Kids, my husband and I were out of town and were checking into our hotel and my bank card won't work. We were stranded in North Carolina with not enough money to even get a hotel for the night. And when I called Enterprise the next morning to figure out what was going on the informed me that Rick Hendrick Duluth had paid for part of the rental but did not pay a portion 408.10. Which was talking out of my bank account. I never agreed to pay for it but a rental vehicle and these charges are fragility. Because of this I will have overdrafts and again lose more of my money because of the lack of Pride in work and customer service. Total charges for a rental was $502.23 (March 2-21 2017 and , $408.10 (May 4,2017) I tried to get in touch with someone at the dealership but was told there was not one available to speak with me. And that I would have to call back another time. Issues with RICK HENDRICK Horrible customer service Safety issues with Maintenance repairs Sexual Discrimination Damage to my property Dents on both front driver and, passenger doors Was charged OVER $910.00 FOR RENTAL CAR More

inept, non truthful and totally I took a new Jeep with 3,400 miles to the service department for the second time in 3 weeks for the same problem. The appointment was 12:30 on Friday. I took a new Jeep with 3,400 miles to the service department for the second time in 3 weeks for the same problem. The appointment was 12:30 on Friday. I began to call at 3:00p without a return call. After strident message for the service manager received a return call at 5:20 from the Mgr informing me parts were ordered and the vehicle would not be ready until the next week. I complained about being without the car that long and the Mgr suggested I would be provided a rental car if I could be there before 6pm. On a Friday in rush hour I had less than 30 minutes, no chance. The Mgr told me I could P/U the rental Sat. morning. The process of P/U the rental took more than an hour and a half. A Saturday morning wasted.The svc department has lied to me every day this week about the availability of the vehicle. AVOID RICK HENDRICK DEALERSHIPS LIKE THE PLAGUE. This location told me the car would be ready for me to pick up at noon when I purchased and I left at 3:30, they had done none of the prep work or paper work when I arrived. THESE PEOPLE LIE WHEN THE TRUTH IS ACCEPTABLE! More