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Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

4.4

151 Lifetime Service Reviews

2473 Pleasant Hill Rd, Duluth, Georgia 30096

151 Reviews of Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

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September 20, 2018

"My experience was great!"

- Emilylsmith

Heather was great to work with when I brought my car in for service. Very professional and friendly. She had my best interest in mind when suggesting services for the future.

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Recommend Dealer
Yes
Employees Worked With
Heather, Mark
September 19, 2018

"Very good "

- nekke2010

Brandon was fantastic and very personable. He was prompt and knowledgeable about the issues I was concerned with. He even asked the manager for the cost to install seat covers for me.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon
September 19, 2018

"Great "

- sundi1972

The guy helping me was sharp and friendly and made my whole experience a joy! All my visits have been great and I have no problem rating the whole staff top notch!!!!!

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Recommend Dealer
Yes
Employees Worked With
DARRELL WILSON
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2018

"Customers not always right?"

- Carguy123

Stated issue that my vehicle was having. Waited two weeks to get an appointment only to be told they couldn't duplicate the issue. However there are videos online of the issue some vehicles are having. Also sales person who scheduled appointment actually heard and listened to the issue before scheduling and was aware of it. Tech chose not to service in fear of being charged back by dodge

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Recommend Dealer
Yes
Employees Worked With
Worked with Brandon
September 19, 2018

"Very Friendly Staff!"

- GRAHAM.BELL

I enjoyed the friendliness and speed of their staff while they took care of my needs, They were able to address my needs and keep them within my budget.

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Recommend Dealer
Yes
Employees Worked With
DARRELL WILSON
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2018

"Great Service "

- sctillman3

I was a walk in with no appointment, but received good service in a reasonable amount of time. I received options on the kind of service I could receive to better serve me.

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Recommend Dealer
Yes
Employees Worked With
DARRELL WILSON
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2018

"Quick and satisfied"

- ENOE0

Overall satisfied But requested update of Navigation and were told how to do by on line. Hoping even better if I had navagation update serviced.

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Recommend Dealer
Yes
Employees Worked With
Brandon
September 18, 2018

"Took over 3 hours in Express oil service lane"

- Dietrich

I was very upset that by it took over 3 hours to get an oil change. No one communicated with me that it would take that long nor did they give me any updates explaining the reason for the long wait. Service tech told me I needed new air filter and both front and rear differential oil change/service. I declined because I was VERY frustrated at long wait without any communication. Rated price below at 1 star bc I felt almost $300 to change oil in differentials too high. Engine oil change was part of sales package when I bought jeep.

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Recommend Dealer
Yes
Employees Worked With
Dont recall anyone's name.
September 16, 2018

"Awesome Oil Change"

- chesneysd

Professional, efficient and done well oil change. This was the first time that I visited this service center. Upon entering the building, it was clean and well maintained. The service technicians quickly acknowledged me and quickly setup the service request. The estimate provided by the service technician was spot on and the customer area was clean and well maintained. Overall, this was a great experience and I plan to have all my service done here.

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Recommend Dealer
Yes
Employees Worked With
DARRELL WILSON
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 12, 2018

"Professional, great service."

- ltrucker135

Service rep keeps you informed of progress when you’re waiting. Modern facility. Great customer waiting area. Good location for all of greater Atlanta area, easy access.

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Recommend Dealer
Yes
Employees Worked With
Lance, Heather
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