Rick Hendrick Dodge Chrysler Jeep Ram

My experience at this Rick Hendrick Jeep dealership is by far one of the worst "attempted" buying experiences I have ever had. If you are in the market for a new car, used car, or anything of the sort, stay far one of the worst "attempted" buying experiences I have ever had. If you are in the market for a new car, used car, or anything of the sort, stay away from this dealership unless you enjoy wasting your time and feeling completely frustrated. Let me start out by saying that I have a credit score of over 800 and was looking at putting several thousand dollars down and looking to lease a Jeep for 36 months. Upon my initial visit to the dealership, I worked with Cameron, test drove a vehicle (not quite the one I was interested in, but one with similar features) and then sat down with him to go over my lease options. After about 3 hours at the dealership (yes, they were also very slow and I spent quite a bit of time sitting and waiting at the desk for Cameron to work out the details for me), I had a quote in hand and the specs of vehicle I was very interested in (a vehicle both he and one of the mangers, Teresa, assured me they could get from another dealership). I left the dealership stating that I would like to think about it and would likely be back towards the end of the week to follow up. Due to bad weather over the next couple of days, I was not able to make it back to the dealership. So after my initial visit, I received a follow up call from Cameron. I expressed my interest in the car but asked if there was any wiggle room on the monthly payment, hoping to come down about $20 per month. From what I now know as standard procedure from Cameron, he promised to speak with Teresa and call me back.....of course that call never came. By late in the afternoon the next day, I received a courtesy call from someone at the dealership (believe her name was Courtney). She wanted to follow up with me about my experience and see if there was anything they could do to help with my decision. I explained to her that I was interested, but that I was expecting to hear back from Cameron about the monthly payments and because he never got back to me, that we really hadn't made any progress. She offered to help and after going through all the details with her, she said that she would speak with Teresa herself and call me back. Courtney did call back, and after 4 phone calls back and forth, we had a good deal worked out and she confirmed that they had the exact car that I was looking for, ready and waiting for me at the dealership. Great news!.....so I thought. We made arrangements for me to come to the dealership around 6:30 that evening to sign the paperwork, pay the deposit and take home my new car. Upon arrival at the dealership, I find Cameron sitting at his desk with all the necessary paperwork. But before I was ready to start the paperwork, I asked to see the car. You can imagine my surprise when we walked outside to see the car was a completely different color than what I was expecting. I mentioned this to Cameron, who made some excuse about the difficulty of getting it in the color I wanted, but assured me that everything else about the vehicle matched my expectations. I really didn't mind the color and would have certainly taken the car home had that truly been the only difference....but of course it wasn't. It turned out that this car was not only a different color, but had a completely different engine (V8 with (14/20 mpg) vs the V6 (18/25 mpg) I was hoping for) and lacked several of the options I had noted. After being so specific about the details with Courtney on the phone, I really couldn't understand how this happened. Furthermore, Cameron also knew exactly what I was looking for....how did he not identify these huge discrepancies? After pointing these issues out to Cameron and explaining that I wasn't willing to be "this flexible", Cameron returned to the sound-proof/glass office to speak with Teresa. After 30 minutes of sitting and waiting, with no update/explanation from Cameron as to what was going on, I found another sales associate and asked him to give Cameron the message that I planned on leaving. At this point, it was clear that they had no idea what they were doing and had no respect for my time. As I'm about to walk out the door, both Cameron and Teresa come out of the office and explain to me that they are searching for a vehicle that matches my requirements but are having difficulty getting anyone on the phone at another dealership. Shouldn't they have done this before they brought me into the dealership??? Was this just some "bait and switch" tactic?....promise me that they have the car I'm looking for only to present me with a totally different one? Anyway, we talk about the options, I express some flexibility on the options (color, some additions/exclusions on packages, etc) and they promise to find me a car the next day. The next morning I decide to take matters into my own hands. I do some online research and find a couple of cars that match what I'm looking for at other dealerships within the nearby states. I forward this information to Teresa and asked if she would be able to look into the options and get back with me. By that afternoon, I hadn't received a response from Teresa so i decided to follow up with a phone call......no answer, so I leave a vm. Later that afternoon I receive a phone call from Cameron stating that they have located a car for me and he wanted to make arrangements for me to see it and then proceed with the paperwork. We decided that I would come by the dealership that evening and set a time to meet. Upon showing up at the dealership at our specified time, I was first surprise that when I asked for Cameron, that I was told that he was off-site and running errands. After all this trouble, that was a bit irritating, but I was ready and excited to get my new car. I should have known better. Upon Cameron's return to the dealership 20 minutes later, I learned that they indeed did not have the car....that as Cameron explained it, were not able to secure the vehicle from the other dealership. Once again, why the lack of honesty previously in the day? Why would you tell me you had the car, only to find out that you really don't? This time, another manager by the name of Jon was with Cameron. He apologized for the miscommunication and assured me that they would get this sorted and have a car for me on Monday. So, no surprise here, but by Monday at 1pm, there's still no word from Cameron or Teresa. I figured I'd bypass Cameron and go straight to Teresa this time (since she's the manager and theoretically should have more authority and be more responsible, right?). I call both her work and cell numbers and get no answer so leave voicemails on both. In the meantime, I can't help but think of how much work I've put into trying to buy a car from these people!!!! Shouldn't they be the one's reaching out to me, not vice a versa? Well needless to say, I never received a response from Teresa. I finally reached out to Cameron, left a message, never received a response and upon my second call, got him onto the phone. He told me that my car was his top priority and that he had been working on it all day (this was at 3:30 in the afternoon, so if he had been working on it all day, wouldn't you think that he would have called me to keep me in the loop?). Of course I'm more than frustrated by his lack of communication and dishonesty at this point and tell him this. He promises me that he's working on it and that he will call me back in an hour to follow up. I'm sure you can guess how that turned out.....and even 24 hours later, still nothing. At this point, the rebates and deals that were available to me in January have now expired and after hours of work and 3 trips to the dealership, I'm without a car I was ready and eager to buy. More

I have been dealing with the dealership for over two years now. Whit has always been extremely knowledgeable and helpful when servicing my car. He's also always had a smile on his face which spreads the years now. Whit has always been extremely knowledgeable and helpful when servicing my car. He's also always had a smile on his face which spreads the positiveness even if you're having a bad day. Because of Whit, I'm very pleased and highly recommend the dealerships' service department. I wanna thank him for all that he does. You are appreciated Whit! More

The team at Hendrick made my first truck purchase a highly satisfying and pleasurable experience. They went out of their way to make sure my needs were met and were very professional and courteous thr highly satisfying and pleasurable experience. They went out of their way to make sure my needs were met and were very professional and courteous throughout the process. This will by dealer of choice for new and used vehicles in the future. More

I had just purchased a 2009 Ford Edge from Rick Hendrick Dodge Chrysler Jeep Ram. About 1-1/2 weeks after the purchase, I was waxing the back portion of the car and when I was finished I went to move the ca Dodge Chrysler Jeep Ram. About 1-1/2 weeks after the purchase, I was waxing the back portion of the car and when I was finished I went to move the car, but when I tried to start the vehicle, the battery was dead. When I was finally able to get someone to jump my car, I drove to the dealership and took ii to the service bay. They told me they would investigate the problem and I could wait in the lounge till it was ready. Now I did not get there until about 4 o'clock and I noticed that they were pretty busy (several people already in the lounge) and more people bringing in cars, yet they were prompt in working on my problem. When they told me the car was ready, I went outside to get the car. I asked the service tech what was wrong with the battery. They told me that the battery was borderline on being able to hold a charge if they had simply recharged it and sent me on my way. But no, they did not take that chance that it may go dead on me again (Thank goodness, since I was leaving for out of town the next day) and put in a brand new Mopar heavy duty battery (at no charge of course) and I was very pleased. They (Service Dept) earned my trust that day and I will not worry about quality service from them in the future. More

The Sales Person knew the product. He took his time to show and explain the vechicle features. He also allowed me to test drive the car on the interstate. show and explain the vechicle features. He also allowed me to test drive the car on the interstate. More

John Mount was the service representative that worked with us. He was very professional and went out of his way to help us. I couldn't have asked for better service. Thank you so much!!!! with us. He was very professional and went out of his way to help us. I couldn't have asked for better service. Thank you so much!!!! More

I went to the dealership to really just look at their used car inventory. I did not intend to purchase a car, just browse. Yet when I came across a 2009 Ford Edge SEL, I was very pleased with the look of used car inventory. I did not intend to purchase a car, just browse. Yet when I came across a 2009 Ford Edge SEL, I was very pleased with the look of car. I went inside to talk to a salesman and meet Bill Christian. He and I took a test drive and I was very impressed with the vehicle (with all the bells and whistles this model had). Bill was extremely easy going and very comfortable talking with him. Well, I could not help myself, I decided to proceed with getting a sales quote and payment options. Their finance manager Teresa, got me my monthly payment options and told them that I wanted to go over this purchase overnight and give them my decision the following morning. Just an hour later, after doing all my research, Bill calls me and told me that Teresa got me a better bank rate and reduced my monthly payment by 100 bucks. That sealed the deal !!!! My experience with the dealership was great and would recommended them to anyone. THANKS GUYS !!!! More

I would say to anyone who wants a no hassle ,honest and straight forward sales experience to give any Rick Hendrick dealership a try . From the start I liked Barrett, he is a great salesman ,knowledge abou straight forward sales experience to give any Rick Hendrick dealership a try . From the start I liked Barrett, he is a great salesman ,knowledge about the entire product line he represents, enthusiastic about what he does, and a great personality. Cedrick, a straight from the hip sales manager , no gimmicks, no games awesome !!. And Steven from Ney Jersey all I can say is he cared enough to call me the next day with a better rate ,unbelievable customer service from everyone I had the pleasure to meet . More

I purchased A 2014 Journey that was list on the web site for 20,990 and I paid 26,500 before finance fee. I was told that the price I paid was because they add so much other things to my Journey. They whe for 20,990 and I paid 26,500 before finance fee. I was told that the price I paid was because they add so much other things to my Journey. They where unable to tell me the break down for 5,510 of stuff add. Look out for sale men that only have there family and pocket in mind not you. If you have a trade in that is paid off and worth something that` where they will up the price in your new purchased that were they get there kick back. So you can think you are getting a deal with a trade when you or actual getting less. I WANT A JOURNEY AND I WAS TAKING ON A JOURNEY. More