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Rick Hendrick Dodge Chrysler Jeep Ram
Charleston, SC
407 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 407 reviews
August 13, 2011
Harry, with the service department took our car, gave us a ride home and back with Mike(excellent employee, fixed our car fpr a great price and everything is doing great. Thanks for the service and work! a ride home and back with Mike(excellent employee, fixed our car fpr a great price and everything is doing great. Thanks for the service and work! More
by jackt56
Employees Worked With
Harry
Helpful August 13, 2011
When I first arrived Harry did a thorough walk around the vehicle. He pointed out that it is time for new tires (only rear, though he could have tried to sell me 4). Then he quickly walked my paperwork right vehicle. He pointed out that it is time for new tires (only rear, though he could have tried to sell me 4). Then he quickly walked my paperwork right over to the Quick lube counter and lead me to the beautiful newly renovated waiting area. It was like I was in the luxury office that I never had. I had a great cup of coffe and worked on my computer (free wi-fi) and my vehicle was ready in less than 1 hour. Great job once again Rick Hendrick Service department!! More
by kkowalchick
Employees Worked With
Harry and the Quick lube crew
August 12, 2011
I was in a bind as far as time because I was on vacation but they got me in and out and shuttled me to a tour I had set up and was afraid I was going to miss. I really appreciated the fact that they took m but they got me in and out and shuttled me to a tour I had set up and was afraid I was going to miss. I really appreciated the fact that they took my concerns seriously. I did feel the work was a bit pricey, the labor cost 4 times as much as the part they replaced. More
by veshannah
Employees Worked With
Shaun
August 11, 2011
Cedric was the consimate professional. He worked extremely hard to get me the best deal possible. He was caring and knowledgable and truly cared about the service he was giving. I would reccommend t extremely hard to get me the best deal possible. He was caring and knowledgable and truly cared about the service he was giving. I would reccommend that you go see him for any future car mes Needs. He also never made me feel lie a number. The rest of the staff was also friendly and curteous as well. More
by citadelgrrl05
Employees Worked With
Cedric Toomer
August 11, 2011
Will not buy another vehicle from this establishment. Service department is lackluster, to say the least.. They "fixed" my car at an inflated price only to have it "die" again the next day due to their i Service department is lackluster, to say the least.. They "fixed" my car at an inflated price only to have it "die" again the next day due to their initial incompetence. More
by thurscw
Employees Worked With
Service Dept
August 04, 2011
I came to the dealership with the fact I had a noise. I had already taken the vehicle to my local mechanics and they couldn't help me. Harry was friendly and helpful, but also upfront with me about every had already taken the vehicle to my local mechanics and they couldn't help me. Harry was friendly and helpful, but also upfront with me about every step of the process. I was delighted in how quickly my problem was resolved for substantially less money than I had planned. I feel comfortable bringing my vehicle back to this dealership. Most of all, it was a much better experience than any Toyota dealership I have ever dealt with. Re-affirmed to me that my change from Toyota back to Jeep was the right one. More
by Kimblouin
Employees Worked With
Harry Evans
July 28, 2011
The service was great. Had it in for 2 recalls and 2 rapid repairs. During service, someone hit the front passenger corner of the pumper, scratching paint and scuffing. Dealership is making it right n rapid repairs. During service, someone hit the front passenger corner of the pumper, scratching paint and scuffing. Dealership is making it right next week. I am satisfied with response. I have 2 other NON-Chrysler corp vehicles and when I have them in for service, they always wash the vehicle-every time. This dealership does not provide this level of service. More
by tony zampogna
Employees Worked With
Chris Hammond
July 27, 2011
On Monday we called and made an appointment for Tues. @ 10AM. Tues. morning at 10AM the Jeep was delivered to the service department (to leave until Wed.) with the request to change the oil, check why coo 10AM. Tues. morning at 10AM the Jeep was delivered to the service department (to leave until Wed.) with the request to change the oil, check why coolant was leaking and funny noise in transmission. They said they would call that afternoon and let us know what the problem was. We received no call on Tues. and finally called the service dept. on Wed. morning to see what was going on. Mr. Hammond told us that they did not even look at the car on Tues. and he was trying to work it in for Wed. This is very disappointing and hard to work around minus one car in the household. With the cost of repairs, the hassle is not worth the trouble and will seek someone else to service our vehicles from now on. We have bought 2 cars from this dealership but will go some place else to purchase our next car! I can not rate the quality of work b/c after 24 + hours the car is still just sitting there!!!!! More
by edisto
Employees Worked With
Chris Hammond
July 27, 2011
I prefer to have my Jeep serviced by a dealer, and have been going to Hendrick ever since my previous dealer got downsized by Chrysler (Hoover). Clark was extremely attentive and articulate in communicatin been going to Hendrick ever since my previous dealer got downsized by Chrysler (Hoover). Clark was extremely attentive and articulate in communicating the status of my repairs, cost estimates, and recommendations on resolving various mechanical issues I was faced with. The news wasn't exactly great (who wants to spend $700 on repairs!) but he helped me understand that it was the right thing to do and that I was getting a good deal. Cheers to Clark. More
by willbullock
Employees Worked With
Clark Fanning
