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Rick Hendrick Dodge Chrysler Jeep Ram
Charleston, SC
407 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 407 reviews
July 25, 2011
Incredibly friendly and accomodating staff. They all went the extra mile to make sure I was satisfied and well taken care of. I couldn't have designed a better car buying experience. went the extra mile to make sure I was satisfied and well taken care of. I couldn't have designed a better car buying experience. More
by gnoel
Employees Worked With
Marcus Washington, Curtis ..., and Heavy Chevy
Helpful July 24, 2011
I was greeted with a pleasant smile and Mr. Fanning seemed genuinely interested in assisting me. He explained everything to my satisfaction and gave me his full attention. He treated me with courtesy a seemed genuinely interested in assisting me. He explained everything to my satisfaction and gave me his full attention. He treated me with courtesy and respect. More
by Maeconstance
Employees Worked With
Al Fanning
July 19, 2011
Over the past 3 weeks I have taken my car into service at the Rick Hendrick Dodge Store on Savannah Highway in Charleston. Each time they have left it sitting in the parking lot because they were overbooked. the Rick Hendrick Dodge Store on Savannah Highway in Charleston. Each time they have left it sitting in the parking lot because they were overbooked. I had to arrange to leave my vehicle there overnight twice. One time I had such little notice, that the shuttle driver had to pick my child up from school with me. The service staff has awful communication practices and they do not call customers to update them on when a vehicle will be ready. I would NEVER have my car serviced at this dealer again, not even if my car broke down right in front of it. More
by sternchick
Employees Worked With
Service Dept.
July 19, 2011
I took my car in on Friday, July 8, because the driver's side window would not go up or down. It was late in the day, so I said I could leave it overnight. On Saturday I did not hear from Audrey Kirkland, side window would not go up or down. It was late in the day, so I said I could leave it overnight. On Saturday I did not hear from Audrey Kirkland, so I called and left a message. On Monday, I called again and got Audrey's voice mail, so I called back for the general service number. The young man that I got said my car was still not ready. I had to leave on a business trip that day, so left all my information with my husband to check with Audrey on Tuesday. Apparently Audrey called later on Monday to say that the car was finished. Since Audrey had not called to let me know how much the repair would be it was a bit of a shock that the bill was $499.86. I understand that the service department was very busy, but a heads up on Saturday or early Monday morning would have been nice. More
by MJMikell
Employees Worked With
Audrey Kirkland
July 15, 2011
This is the first service on my new truck that I purchased from this dealer and everyone in the service department is great. I have been there a couple other times for service on my old truck and th purchased from this dealer and everyone in the service department is great. I have been there a couple other times for service on my old truck and they were very friendly as well. All the work that I requested, plus a recall and a few bulletins, were completed in the time promised and I am very pleased. It is nice to have great service to back up the sales process! More
by swcooper
Employees Worked With
Harry Evans
July 13, 2011
As usual the work was done correctly and in the shortest time possible. This I can always depend on. I have been usinging Rick Hendrick Dodge since switching back from Ford about three cars ago. time possible. This I can always depend on. I have been usinging Rick Hendrick Dodge since switching back from Ford about three cars ago. More
by Tom Barnhill
Employees Worked With
Shawn, Tony, and Harry
July 06, 2011
I went in for an oil change. It was quick, the employees were friendly and it was an overall great experience. The waiting room was very clean and comfortable as well. were friendly and it was an overall great experience. The waiting room was very clean and comfortable as well. More
by morganannsmith
Employees Worked With
Can't remember
July 04, 2011
I purchased my van from Hendricks Dodge thirteen years ago and have always appreciated both the competent and the Friendly service. Please don't change anything. M.B. MacGregor ago and have always appreciated both the competent and the Friendly service. Please don't change anything. M.B. MacGregor More
by MBM1928
Employees Worked With
Harry Evans, Chris, & others,can't recall their names
July 01, 2011
Repair was warranty work after waiting for an ordered part. Installation was accomplished in a timely manner and Harry Evans was his usual competent self in handling the particulars. part. Installation was accomplished in a timely manner and Harry Evans was his usual competent self in handling the particulars. More
by robere29
Employees Worked With
Harry Evans
June 30, 2011
I am welcomed in the service center by Clark as though I was his family. I brought My mother's auto there with problems, being she was 80, he explained to her the items which needed to be repaired and he to was his family. I brought My mother's auto there with problems, being she was 80, he explained to her the items which needed to be repaired and he took the time to treat her with SUCH KINDNESS. I only go to Clark as a Service Writer. More
by smyloans
Employees Worked With
Clark Flanning
