Rick Hendrick Dodge Chrysler Jeep Ram

The reason for my ratings for this dealership is because i am able to walk in and get a friendly smile and hand shake from Clark Fanning. He is the only one I will deal with in the service department. i am able to walk in and get a friendly smile and hand shake from Clark Fanning. He is the only one I will deal with in the service department. More

Clark was so helpful - he came across the street in his own car to pick me up at the dentist office so i wouldn't have to sit in the sun in 100 degree weather! The driver of the customer service vehicle w own car to pick me up at the dentist office so i wouldn't have to sit in the sun in 100 degree weather! The driver of the customer service vehicle wasn't available... Clark was very nice to me and I appreciate his time and effort to take care of me. More

My husband and I had visited many car dealerships for the past 4 months. One afternoon, we decided to try going to another town to look for a vehicle. On our way, we decided to stop in at Rick Hendrick Dodge past 4 months. One afternoon, we decided to try going to another town to look for a vehicle. On our way, we decided to stop in at Rick Hendrick Dodge/Chrysler/Jeep (there is a difference). We were expecting to just drop in, get a price quote and continue on. Then we met John Putzi and Cedric Toomer. They were GREAT! It was late in the afternoon, we expected attitudes of "impatient, tired, ready to go home, hurry up, take it or leave it" but John and Cedric blew those expectations out of the water. They were so friendly, welcoming, energetic, eager to help, and they both went above and beyond to help us find a vehicle. We received excellent customer service from John and Cedric and we really appreciate all of their help. We look forward to doing business with them and the company in the future. We would definitely recommend this dealership to our friends, family and associates. Thank you again, Sincerely, The Bellah's More

Excellent service. Professional, courteous, knowledgeable. Prices very reasonable. Will definitely buy again! Cedric is a world class salesman. I would recommend him to all my family and fr knowledgeable. Prices very reasonable. Will definitely buy again! Cedric is a world class salesman. I would recommend him to all my family and friends! More

Rick Hendrick and his staff are an exception to the dealership experience! Harry in service is outstanding and makes the service experience a pleasure. dealership experience! Harry in service is outstanding and makes the service experience a pleasure. More

When i went in Ms.Roman greeted me, we got down to nitty When i went in Ms.Roman greeted me, we got down to nitty gritty, a deal was struck and I was not held at the dealership for a long period of time. When i went in Ms.Roman greeted me, we got down to nitty gritty, a deal was struck and I was not held at the dealership for a long period of time. She knew exactly where I was coming from and she ran with it. No rigga marow, straight and to the point. I would recommend this Consultant to any body who mentions this dealership. More

I had a 10 AM appointment for an oil change. Te I had a 10 AM appointment for an oil change. Te dealership even called the day before to remind me. I was travelling through and stressed the need I had a 10 AM appointment for an oil change. Te dealership even called the day before to remind me. I was travelling through and stressed the need to get done quickly. I did not get out of there until after 12 PM noon. Two hours for an oil change?? Really?? I could have installed a new engine by then. The service manager was very apologetic, a very nice young man and it was not his fault. Other folks in the waiting area were also complaining on how long the "Express" oil change was taking. I also felt that as I had made an appointment a week ahead of time, my oil change should have been moved ahead of others that just drove up. That is the one thing the service manager should have done. More

I'll recommend this dealership to my friends and family in the future, Not just the dealership but the must see sales rep. Janet and Alan. in the future, Not just the dealership but the must see sales rep. Janet and Alan. More

I take my car (which is a Mazda) to Rick Hendrick Dodge I take my car (which is a Mazda) to Rick Hendrick Dodge because I trust them. I have used them for years (used to own a Dakota) and they have alway I take my car (which is a Mazda) to Rick Hendrick Dodge because I trust them. I have used them for years (used to own a Dakota) and they have always been quick, efficient, and reliable. I wish they had a Mazda dealership, but.... Last time I had the oil changed they even noticed an oil leak that I was able to get fixed under warranty. I usually leave my car there while they shuttle me to work and then pick me up at the end of the day (a great plus), but this time I needed to wait because I had errands to run. Shawn got me right in and started the oil change and I was out in less than an hour. That includes ordering my oil filter (they are a Dodge dealership) because I forgot to call ahead and let them know. I was also in a hurry so asked not to get the car wash done that is included in the low $24.95 price for an oil change. I mean really, an oil change, top off all the fluids, and a car-wash all for $24.95? And they have a shuttle service for free as well! You can't beat that with a stick. There is also the great customer service - Shawn has always been friendly, informative and letting me know ahead of time if there was going to be a delay for any reason. The service personnel I've had before have also been friendly and professional - that is why I keep going back. More

My Chrysler Aspen was due for 60,000 mile maintenance-called Monday for app't for Wed afternoon to leave car overnight w/arrangements for rental car. It was not ready on Thurs afternoon - la maintenance-called Monday for app't for Wed afternoon to leave car overnight w/arrangements for rental car. It was not ready on Thurs afternoon - later found out that they did not start work on it until late in the afternoon - was told this a.m.(Fri) that it would probably be ready by 2pm this afternoon - then it would be 4pm - I will finally get it tomorrow with the air cond problem still not resolved - seems that making an app't does no good - if someone comes in and waits for their service - they are served before vehicles already waiting - she told me this today. Audrey is very helpful and courteous however there is some problem with how repairs/service is handled (this is big $$ - around $800.00+.) Will think twice about leaving it in the future - will just sit in the waiting area all day if it takes to stay on them - will definitely consider another dealer when shopping for our next new car. Service is a BIG factor when spending a lot of $$ for a new car!! More