Rick Hendrick Toyota Sandy Springs

Decent New car sale (but with a couple transparency issues) Overall a decent sale experience but a couple transparency issues to look out for, Here is a synopsis of my sales experience: Pros: They had Overall a decent sale experience but a couple transparency issues to look out for, Here is a synopsis of my sales experience: Pros: They had enough inventory that we easily found what should've been a relatively rare vehicle (The number of Highlander Limited AWDs in the southeast is very... well, limited - no pun intended). Our sales person Mark Brooks, was very cordial patient and personable. He never once rushed us into a decision, and he didn't mind offering his honest opinion between the two different models we were deciding between. Mark was relatively well-versed in the features and functions of the vehicles, and got most all of them exactly correct. They were just a couple minor explanations that were not quite right, but nothing critical. Everyone involved was pleasant and cordial to deal with, beginning with the BDC Internet associate, through the sales person, the sales manager, F&I manager and delivery specialist. Cons The process took over six (6) hours. There were large blocks of time spent waiting between one activity and the next. To be fair, we did come during the later part of the pandemic so perhaps they were not at full staff and ready to go yet. I suppose I see some benefit to the window tint, wheel locks, and roof rack cross bars but one of the other items added by the dealer automatically was a vehicle tracking system called Kahu, This is a simplified duplicate of the Toyota Service Connect and Service Connect app. (which Toyota has already built into the vehicle from the factory). I was told it could not be removed, so I "paid for" an aftermarket tracking system that has only a few of the features of the factory built-in system. Double-charge #1. Likewise, floor mats. It came with a factory set of floor mats, as itemized on the Monroney (window) sticker, but yet another set of dealer-installed mats was listed on the addendum sticker. No, the vehicle did not come with two sets of mats. Double charge #2. To the dealer's credit, when brought this to their attention, they did refund the double-charge for the floor mats. In the end we ended up with a fantastic new car that we love, but I do have some concerns about the two issues as described above. Suggestion: They are going to want to give you all your documents on a thumb drive but you'll benefit by asking them to print out the buyer's order to review before you sign it. Go slow in the process and double check the Monroney (window) sticker against all the numbers on paperwork, looking for possible double-charges. More

all good As anticipated, 1st notch care and service. All were prepared to the unique Corona Virus situation. Daniel is a man of his word, I could not go else As anticipated, 1st notch care and service. All were prepared to the unique Corona Virus situation. Daniel is a man of his word, I could not go elsewhere for service. More

Oil change in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do in and out as stated, very clean and friendly staff Alex went out of his way to explain my service and what I needed to do More

Thank you so much for servicing my car. The employees were very welcoming and cordial to me. I also like the fact that they informed me about what my car needed. were very welcoming and cordial to me. I also like the fact that they informed me about what my car needed. More

one employee almost ruined the whole thing Had a great experience with Salesman Bryan and Finance representative Leslie-HOWEVER Financial Director Shameka Montgomery almost ruined the whole exp Had a great experience with Salesman Bryan and Finance representative Leslie-HOWEVER Financial Director Shameka Montgomery almost ruined the whole experience. She was rude and disrespectful to my husband and I during the finance portion of the sale. We have an excellent credit rating and knew what interest rate we would qualify for but she argued with us about it. She wanted us to agree to a higher interest rate and said she didn't think a $3000 difference in overall payment was a big deal! She also argued with us about why we didn't want to purchase an extended warranty (we purchased a certified vehicle that automatically comes with a 7 year 100000 mile warranty from purchase date). Had it not been for the excellent price and outstanding help from the other employees we dealt with we would have walked away. Someone needs to get a handle on her! More

Very positive experience except for the very long wait for an oil change. It took over 90 minutes. Service was wonderful...not pushy or trying sell unneeded services, but instead authentic and helpful. for an oil change. It took over 90 minutes. Service was wonderful...not pushy or trying sell unneeded services, but instead authentic and helpful. More

I get absolutely amazing service from Rick Hendrick Toyota every time I visit! Jim and Shanon are the best, and I will never go anywhere else! Toyota every time I visit! Jim and Shanon are the best, and I will never go anywhere else! More

Outstanding service from Nicole!! I've been using Sandy Springs Toyota since 1998 when I bought my first Camry. Each time I went for service, I had Nicole DeLaigle assist me. Without I've been using Sandy Springs Toyota since 1998 when I bought my first Camry. Each time I went for service, I had Nicole DeLaigle assist me. Without a doubt, she is a wonderful microcosm of that entire organization. I get the best attention, their waiting room is very comfortable, their prices are reasonable, and I'm treated like a king. I was so impressed with Nichole, I bought a second Camry a few years later! I highly recommend this organization for service and support. More

Outstanding Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happe Good people, and an excellent experience. I came in looking at a specific vehicle, and told them the budget it would have to fit. They made it happen, and actually exceeded the expectations I had. After taking my vehicle home, there was a worn out bearing in the front axle. I drove it back up a couple days later, and they replaced it within hours, free of charge, with the words "It was our mistake, and we'll take care of it." My experience at the other dealerships I visited before Hendrick would have ended with them pretty much telling me to go kick rocks. So hats off to Hendrick. I really don't think I'll be looking around much anywhere else next time I need a vehicle. You can't put a price on trust. More

Great Service Experience Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield repl Service advisor Nicole and her teammates provided outstanding service when my Rav4 was in for Accident Avoidance recalibration after a windshield replacement. Nicole has worked with me in the past on both an Avalon and another Rav4 and she's consistently the Energizer Bunny of the service department. My work was done on time; a loaner was provided as promised; and insurance was totally handled. I have 3 vehicles, all purchased from Rick Hendrick Toyota. My reason for coming back is reliable se3rvice. More