Rick Hendrick Toyota Sandy Springs

Excellent experience Went to get a key replacement for my 4 Runner and was helped by Chuck who couldn’t have been nicer. He provided me with a new key that works perfectly Went to get a key replacement for my 4 Runner and was helped by Chuck who couldn’t have been nicer. He provided me with a new key that works perfectly and helped me troubleshoot several other things about my car that needed tweaking. I highly recommend their services. More

Unbelievably Bad Experience! I have waited ten days to review this dealership, assuming that I would be contacted by someone from the dealership to explain what happened. However I have waited ten days to review this dealership, assuming that I would be contacted by someone from the dealership to explain what happened. However ten days later, I have not heard from anyone and feel I must post this review. After test driving a 2019 Avalon Touring and negotiating an acceptable sales price I went to Rick Hendrick on 8/28 and signed paperwork for the specific car I wanted and gave them a $1000 check as a deposit. When I left at 2:30 PM I was told that Jason would call me within an hour or so to confirm that they had gotten the car for me (the car was at another local dealership). I waited for the rest of the day on Wednesday and until around noon on Thursday, but received no call back. At noon on Thursday I called the salesperson, Annabell, who seemed surprised that I had not been called. She said she would speak to Jason and call me right back. She never called me back. Thursday night around 7:00 Jason called and left me his cell phone number. I was not home but called him back on Friday morning and left my cell phone number and asked him to call me back. I never got a call back. On Friday I put a stop payment on the $1000 deposit check. On Saturday I went to another Toyota dealer and purchased the exact same car that I had "purchased" on Wednesday from Rick Hendrick. I still have had no call from Rick Hendrick explaining what happened and no offer to return my $1000 check. I find it hard to believe that a customer trying to buy a $43,000 car would be treated this badly. More

They make you loose trust in mankind I bought a carolla a week ago. When closing the deal and signing the papers They snuck in service and extended warranty making me believe it was part I bought a carolla a week ago. When closing the deal and signing the papers They snuck in service and extended warranty making me believe it was part of their offer. The papers were being signed so fast that I did not get time to read through things. Now they give you all the documents on a usb drive. 278 miles later I returned to the dealers for a swap out. Since it was missing some of the safety features after calling them and them agreeing to it. Well they made sure I would not want to trade by offering me about 10000 less than what I paid. And adding all kinds of costs that we didn’t know where they were coming from. They were trying to fleece us. So watch out when you sign papers with them. They are not trustworthy. We got a snapshot of their offer. I’ll gotten gains do not last More

Excellent service! I love coming to this place. Nicole Delaigle always makes sure I receive a great service. Very detailed and knowledgeable I know my car is in goo I love coming to this place. Nicole Delaigle always makes sure I receive a great service. Very detailed and knowledgeable I know my car is in good care. More

Highly recomend to talk to Nelly. Nelly silva was amazing! Very helpful, she helped.me to make the best decision about the tipe of car I was looking for, all the staff is very friendly Nelly silva was amazing! Very helpful, she helped.me to make the best decision about the tipe of car I was looking for, all the staff is very friendly! More

EXCELLENT SERVICE!!! Daniel Pistillo is my Service Rep and he is the very best ever!!! Daniel is totally honest in dealing with his clients. He never recommends anything Daniel Pistillo is my Service Rep and he is the very best ever!!! Daniel is totally honest in dealing with his clients. He never recommends anything that is not necessary. He knows his clients as friends and recommends things that are specific for them. For example, he recommended I replace my battery a bit early as he knows I am older and live alone and drive alone at night. He specifically said he didn't want me to be out at night and the battery fail. (This was when I was driving my Toyota Camry LE for 15 years!!) I am now the happy owner of a Hendrick Toyota Rav 4 (2018) and love it!! Daniel is very patient and when I don't know something about my new vehicle, he is always there to answer my questions. He is the best auto service representative I have ever used anywhere. His honesty and patience and knowledge make him the only service rep I will use. More

Nelly Silva made it possible!!! Nelly Silva helped me during all the process, from choosing the right car, the right color, to get everything in order to get that car as soon as poss Nelly Silva helped me during all the process, from choosing the right car, the right color, to get everything in order to get that car as soon as possible. If you are looking for someone to make the right deal, this is the dealer and Nelly is the person. Really appreciate everything she did for me and I definitely recommend her to do your business. More

Nelly Silva is great Nelly Silva was wonderfully helpful and clued up. She made sure the process was speeded up by getting documents from us before. At every stage she was Nelly Silva was wonderfully helpful and clued up. She made sure the process was speeded up by getting documents from us before. At every stage she was prepared to do more. Leslie (surname?) was also very friendly and helpful on the finance side, which she knew backwards and forwards. We very highly recommend having Nelly as the sales agent. More

Excelente Yo recomiendo a rick hendrick Toyota es un dealer donde se encuentra de todo ase una semana compre mi carro ahí con la ayuda de Nelly Silva habla espa Yo recomiendo a rick hendrick Toyota es un dealer donde se encuentra de todo ase una semana compre mi carro ahí con la ayuda de Nelly Silva habla español me ayudó en todo el proceso y lo mejor de todo el carro que ami me gusto toda my familia compramos ahí More