Rick Hendrick Toyota of Fayetteville

Good! Little slow on greeting, but think it was because there were limited employees due to Corona Virus. But pick up went faster. Called when finished. Little slow on greeting, but think it was because there were limited employees due to Corona Virus. But pick up went faster. Called when finished. More

They tried to fix a rattle in my Prius, especially after I brought in a Technical Service Bulletin about it. $300 later, rattle still there! I brought in a Technical Service Bulletin about it. $300 later, rattle still there! More

I always get timely and professional service at Rick Hendrick Toyota in Fayetteville. The staff is exceptional! I trust them with my beloved Tacoma and they always exceed my expectations. Hendrick Toyota in Fayetteville. The staff is exceptional! I trust them with my beloved Tacoma and they always exceed my expectations. More

Great service again! Service Advisor Ken Witt listens to my needs and gives me options, and cost, so I can make an informed decision on my service. I am always satisfied with my service! my needs and gives me options, and cost, so I can make an informed decision on my service. I am always satisfied with my service! More

The Usual Outstanding Service I had my 2019 Highlander Hybrid in for its 25K inspection and received the usual outstanding service that we have come to know and expect from Rick He I had my 2019 Highlander Hybrid in for its 25K inspection and received the usual outstanding service that we have come to know and expect from Rick Hendrick Toyota. I have owned a Toyota since 1979, and we currently have four within the family. Dealers like Hendrick's here if Fayetteville are the reason that I stay with the brand. The construct of the vehicles have always been sound. The product build coupled with this service and sales team makes every visit enjoyable. Heck I look forward to going there and hanging out while our vehicles are being serviced. From the moment I pulled up I was greeted by a member of the team to see what type of assistance I needed. As I entered the service reps area I decided to observe and listen to the activities around me. Sure enough, all of the customers were being assisted and seemingly satisfied with the service. Lori, who assisted me, was quickly aware of my appointment, the status of my scheduled maintenance, and extended warranties. She tracked me down when my service was complete as promised. It was very busy at the time but she remained focused and friendly. What I love about the dealership is that the relationship is more like a family than a business. More

Excellent experience. Had a recurrence of tire pressure light. your team quickly found the "offending" nail, repaired the tire, and I was on my way. Your assistant serv Had a recurrence of tire pressure light. your team quickly found the "offending" nail, repaired the tire, and I was on my way. Your assistant service manager, Marlene Strange, is a credit to your company. She stayed aware of my vehicle's status and updated me when the status changed. she acted very professionally throughout the service visit. More

I understand that it’s a dealership and they make money by making sales. But when the car your looking at doesn’t meet your budget so you say that you don’t want to buy anything today and they bring up 5- by making sales. But when the car your looking at doesn’t meet your budget so you say that you don’t want to buy anything today and they bring up 5-6 different cars for you to test drive and pushing you into a car you don’t want that’s bad salesmanship. I told them I don’t want anything after the second car and they kept trying. More

The service department is the best one I’ve been to with my truck. There very costumer focused. They get the services done in a timely manner. And always talk you through what your receiving. my truck. There very costumer focused. They get the services done in a timely manner. And always talk you through what your receiving. More

I also take my vehicle into Rick Henderick to get it serviced. I like the professionalism of my service. The time is reasonable as well. serviced. I like the professionalism of my service. The time is reasonable as well. More

Fast, Friendly, Knowledgeable I got there 30 minutes early and was out by my appointment time. You guys rock! Fast, friendly, knowledgeable service every time I go. I've been a cu I got there 30 minutes early and was out by my appointment time. You guys rock! Fast, friendly, knowledgeable service every time I go. I've been a customer over 3 years. More