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Rick Hendrick Toyota of Fayetteville
Fayetteville, NC
1,430 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,430 Reviews of Rick Hendrick Toyota of Fayetteville
May 22, 2019
Lack of Quality Customer Service In regards to the service done to my vehicle, I’m not a satisfied customer. I was not planning on the almost 2 hours to get a key & FOB made, however In regards to the service done to my vehicle, I’m not a satisfied customer. I was not planning on the almost 2 hours to get a key & FOB made, however this was OK. My service adviser was superb. Kept me informed of the status of my vehicle My service adviser informed me, he was having my truck brought forward for me. After having waited several minutes, I looked out I saw an individual in my truck, with it running but he was busy talking on his cell phone. I walked back where the truck was and informed your employee I was here for my truck. He gets out of the truck, apparently dragging his feet across the drivers side floor mat and also the Weather tech mat, causing the anchor pin holding the mats, to come out of the floorboard and left both the floor mat and Weather tech mat in a totally disarray condition. Wasting my time waiting for him while he we was talking on his phone, plus leaving both mats totally disarray, was totally unprofessional and certainly not acceptable. I started to come back into the dealership, but I had other places to be. More
by flymiller
Employees Worked With
I don't remember their names.
May 21, 2019
Customer service was great. Had a great experience with getting service on my car. Alex was great at finding the right price for me. Thanks a bunch for all your help. Had a great experience with getting service on my car. Alex was great at finding the right price for me. Thanks a bunch for all your help. More
by Patricia55
Employees Worked With
Alex holder
May 20, 2019
Disappointed I was very disappointed with the recent service I received at Hendricks Toyota. I went in for a oil change and tire rotation and was there for almost I was very disappointed with the recent service I received at Hendricks Toyota. I went in for a oil change and tire rotation and was there for almost 2 1/2 hrs. Usually experience professional service so was disappointed with lack of follow and lack of concern for my service. Last name Karim seemed to be very disinterested in customer service experience. Again not my usual experience which is why I was highly disappointed More
by Mac3434
Employees Worked With
Karim
April 28, 2019
Awesome dealership Friendly people and will help you in any way to put you in a car or what ever kind of vehicle you choose, or qualify for. Friendly people and will help you in any way to put you in a car or what ever kind of vehicle you choose, or qualify for. More
by Kirk. michelle 47
Employees Worked With
Julian Soto-Gomez
April 26, 2019
Great experience Ms dawn was a Absolute joy to work with she kind she took her time with me she didn’t rush I love people like that make the business a lot smoother. Ms dawn was a Absolute joy to work with she kind she took her time with me she didn’t rush I love people like that make the business a lot smoother. More
by Camrey311
Employees Worked With
Dawn
April 24, 2019
Awesome experience Mr Moises and Mr Artie are very kind, friendly and accomodating. I received all the information I want to know. Keep up the great work. Mr Moises and Mr Artie are very kind, friendly and accomodating. I received all the information I want to know. Keep up the great work. More
by Xave
Employees Worked With
Moises
April 23, 2019
Always a good service experience Service Is always friendly and helpful. Last service, worked with Alex. He went above and beyond to help out. Would recommend. Facility is nice and so Service Is always friendly and helpful. Last service, worked with Alex. He went above and beyond to help out. Would recommend. Facility is nice and so are people. More
by The Sheriff
Employees Worked With
Alex
April 23, 2019
Recall and routine service Friendly, attentive, informative, with timely communications. I was treated like a customer (rare today) even though most of the service was Toyota's Friendly, attentive, informative, with timely communications. I was treated like a customer (rare today) even though most of the service was Toyota's rework. The customer service (while not overly busy) was fast and efficient. More
by JR
Employees Worked With
James Wright
April 19, 2019
Very Nice Professional and knowledgably staff. Was very efficient in helping me with my needs. Even though it was quite busy during my service visit, I was in a Professional and knowledgably staff. Was very efficient in helping me with my needs. Even though it was quite busy during my service visit, I was in and out in no time. Will return for future services. More
by JRTauzell
Employees Worked With
Jim Pate
April 18, 2019
They are excellent. They make sure to give you the best serv Toyota care is want they do. The Assistant Service Manager Jim Pate at Hendricks Toyota in Fayetteville North Carolina made sure that I had the best Toyota care is want they do. The Assistant Service Manager Jim Pate at Hendricks Toyota in Fayetteville North Carolina made sure that I had the best service possible. Had explain everything in detail about service. . More
by crutch, jerome56
Employees Worked With
Jim Pate
