Rick Hendrick Toyota of Fayetteville

Good Job!! Will Smith was a good salesman and knowledgeable person of the cars we look at. We finished buying a Corolla that was within our budget. We are lookin Will Smith was a good salesman and knowledgeable person of the cars we look at. We finished buying a Corolla that was within our budget. We are looking forward to the lease end to get our next Toyota. More

Excellent service I recently took my 2012 Hilander for service. It had steering shaft issue. I had purchased 7 years warranty when I purchased it as new vehicle 6 years I recently took my 2012 Hilander for service. It had steering shaft issue. I had purchased 7 years warranty when I purchased it as new vehicle 6 years ago. When I took my vehicle and mentioned the problem, service advisor Kenneth Mason looked in my vehicle's detailed history, warranty contract and got problem fixed under warranty terms without any mention of warranty by me ! This is a great service and experience beyond expectation. More

Great Dealership! Julian Soto is an amazing sales associate and an asset to Rick Hendrick Toyota. He was very professional and attentive, listening to what his customer Julian Soto is an amazing sales associate and an asset to Rick Hendrick Toyota. He was very professional and attentive, listening to what his customer actually wanted instead of trying to pressure you into buying something you don't necessarily want. If you are in the market for a new, or new to you, vehicle then I can't recommend him enough. He even followed up afterwards, just to make sure everything was still good. Who does that?? Typically after a sales associate is finished with the sale, you are no longer of interest to them. Not Julian! I would give him more than 5 stars if it would let me! More

Great service....this time!!!! Chris Knoble and Steve Majka did a great job in assistant me at the service department. It seems, I finally have gotten to the right staff. Due to m Chris Knoble and Steve Majka did a great job in assistant me at the service department. It seems, I finally have gotten to the right staff. Due to my numerous issues with my Toyota RAV4, which I only own for the last 8 month....I can not recommend Toyota or return to purchase another Toyota at Rick Hendrick Toyota. To me it seems, QUANTITY IS OVER QUALITY....at this point in my life not acceptable!!! The assistant to the GM, Rachelle Howell, has been of no help to me. You talk to her, she walks around and that is it. A lot of room for improvement at this dealership. Thank you for your time and this experience. More

New car Very polite and professional dealer representative. Knowledgeable about the car features. Easy to talk to and ask questions. Easily convinced me int Very polite and professional dealer representative. Knowledgeable about the car features. Easy to talk to and ask questions. Easily convinced me into making the purchase. More

Sales process ok, administrative process lousy. Was pleased with sales rep. The administrative process took far too long. I realize that the fact I am from SC caused some differences in paperwork. H Was pleased with sales rep. The administrative process took far too long. I realize that the fact I am from SC caused some differences in paperwork. However, I bought two cars in NC at dealerships in Charlotte and Hickory and process went much smoother and quicker. More

See below Service was awesome but sales no so good. Each time I come to have my car serviced while waiting I go look at the new cars in the show room.... not o Service was awesome but sales no so good. Each time I come to have my car serviced while waiting I go look at the new cars in the show room.... not once has anyone come to ask me if I was interested in the car I was looking at.... I feel like there goes a possible sale.... More

Oil change Service From the minute I walked in, to the check out process my Service Advisor Sho Bost kept me informed on what was happening. Recommend this dealership From the minute I walked in, to the check out process my Service Advisor Sho Bost kept me informed on what was happening. Recommend this dealership highly. More

Service for Lexus Excellent customer service from the person who waited on me. I received great service and wait time was about 15 minutes. I had the headlight on my Excellent customer service from the person who waited on me. I received great service and wait time was about 15 minutes. I had the headlight on my Lexus replaced. More

I just purchased my third Toyota from Rick Hendrick Toyota Manual McCabe was a excellent sales person, he listened very closely to what I said and made sure he met my needs, his follow up was great, he did wha Manual McCabe was a excellent sales person, he listened very closely to what I said and made sure he met my needs, his follow up was great, he did what he said he would do and he was very professional. Larry Smith More