Rick Hendrick Toyota of Fayetteville

Toyota airbag recall Everyone was really nice. However, the service was slow. I understand Saturdays are busy but we had an appointment and we were told this would only ta Everyone was really nice. However, the service was slow. I understand Saturdays are busy but we had an appointment and we were told this would only take up to 2 hours but it took almost 5 to get my car back. I used to go to a dealership in Orlando when I lived there and they were much quicker and more efficient. More

Terrible experience!!! This is not the first bad experience I have had here but it was, by far, the worst. I had an 11:30 appointment. They didn't check me in until 12:00. A This is not the first bad experience I have had here but it was, by far, the worst. I had an 11:30 appointment. They didn't check me in until 12:00. At this point, it seemed reasonable as they could have been running a little behind. So their hour and a half estimate has passed. I was was here for an oil change by the way. It's 1:30 and they are not done. 2:15 rolls around and I go to check on the status. They haven't even started on my car. At this point, I'm getting upset because I have my 4 month old with me and even more upset about the terrible customer service. "We will get it in the shop as soon as possible." Every 30 minutes I would check on the car and when they went to find out they never even came back to tell me.. Now it's 4:15. 4 hours and 45 minutes after my "appointment." They finally bring out around and start the paperwork (which took 15 more minutes). The paperwork went something like this: "you are a woman who probably doesn't know any better so we are going to tell you that about ten things we inspected FAILED and need to be fixed (for a total of $1,300.00). Luckily, I'm not that stupid. Anyway, terrible experience and HUGE lack of customer service. More

Basic 5,000 mile maintenance Eric was great to work with. The team at the Dealership made things super easy and worked incredibly fast. I would absolutely recommend to a friend. Eric was great to work with. The team at the Dealership made things super easy and worked incredibly fast. I would absolutely recommend to a friend. More

Eric in the Service Department was very courteous! Eric in the Service Department was very courteous and helpful. My car was serviced very quickly. Everyone in the service department is friendly and Eric in the Service Department was very courteous and helpful. My car was serviced very quickly. Everyone in the service department is friendly and helpful. More

Love my Camry ❤️❤️❤️ I just traded my 2015 Camry for the 2018 Camry and I love it. The people at Rick Hendricks Toyota were great especially my salesman William Smith and I just traded my 2015 Camry for the 2018 Camry and I love it. The people at Rick Hendricks Toyota were great especially my salesman William Smith and the finance manager Tim McNiel. They were both very professional, friendly and helpful. More

Very Customer Oriented Nik was on point in regards to Customer Service. He not only gave me time expectation he updated me on the progress of my service. Even though I did h Nik was on point in regards to Customer Service. He not only gave me time expectation he updated me on the progress of my service. Even though I did have to wait about 1hr having an appointment I did see how busy the dealership was and he made the wait better with the update. True professional!! More

Very professional and courteous My lease was ending and I made an appointment to look at my options. Tim Alston was my sales rep and he was fantastic. No pressure sales! Everyone My lease was ending and I made an appointment to look at my options. Tim Alston was my sales rep and he was fantastic. No pressure sales! Everyone was truly interested in getting me into the just the right car for me and my family. Once I made that decision (and it took quite some time), the rest of the process went pretty quickly. I was out of the finance office in 20 minutes -- loved the electronic documents process because it was so much easier than the paper! I also take 2 other Toyotas for service at this dealership. In the 3 years, I have been using their service department, I have been very pleased with the Service Advisors and the quality of work. More

Great experience Very happy with our salesman Danny bays and then the Finance manager Daniel panella (could have spelled his name wrong. Our apologies.) they both took Very happy with our salesman Danny bays and then the Finance manager Daniel panella (could have spelled his name wrong. Our apologies.) they both took excellent care of us. Would recommend to a friend. More

Speedy service Needed car serviced fast and right got both done in time and with quality work excellent print out of work done and work that would be needed in fut Needed car serviced fast and right got both done in time and with quality work excellent print out of work done and work that would be needed in future More

Helpful salesman The gentleman that help us choose out new car was very professional and not pushy at all. He was very understanding of our situation and did his best The gentleman that help us choose out new car was very professional and not pushy at all. He was very understanding of our situation and did his best to meet our expectations More