Purchasing a car out of state couldn’t have gone any
worse for me..
Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sen
worse for me..
Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sending photos and videos of a 2014 VW Touareg. During that week he insured me that the car had gone through a thorough inspection. Knowing that this car was at a Porsche dealer, I felt confident they would have serviced and inspected a VW as they should have.
So, I booked my flight to purchase the vehicle.
Friday June 18th.. I was picked up by Jerry Godsey. Very respectful and I felt like I was being treated with the respect any customer should. Once I arrived at the dealership I was shown the vehicle. This is where things started to take a slight turn. Exterior was clean and appeared as the videos sent. I was the. Told the AC was suddenly not working. The interior of the car was not fully detailed. During the test drive we could tell the tires were not well balanced and there was an issue with the front brakes.
The resolution proposed, Mike would have the tires balances. He would also take $1200 off for me to cover the cost of AC repair and front brake replacement. For a local buyer, this seems fair. For someone about to lake a 5 hour drive back to NC, terrible news. It was about 95 degrees that day.
Silly me, I thought this would be ok and that no other issues were present.
Monday June 21st, within 500 miles the check engine comes on, car is now in limp mode and there is oil splattered all around in the engine bay. Vehicle wears taken to a local mechanic.
Saturday June 26th I contacted Mike via text and email with several issues. Including a major oil leak, EGR faults, torn air filter etc. no reply.
Tuesday June 29th.. text and called Mike as well as Jerry. No reply to voicemail or text.
Wednesday July 7th.. called to speak with Rick Hill. Left a message with the front deck. She was very kind.
Thursday July 8th… called back and no reply.
Today marks 3 weeks of ownership of this vehicle and I have not been able to drive it safely. Yes, this was a used vehicle. But if a used vehicle is serviced and inspected as it should be, a buyer should have peace of mind within the first few months of ownership, or at least the first few weeks.
What a terrible sales experience, terrible follow up and customer service. No decency to even call someone back.
Buy at your own risk here.