Rick Hill Imports, Inc.

Upon entering, there was no one at service department, after finding them they were nice but not knowledgeable. There are stained , mismatched ceiling tiles and dirty floors. No one answered the phone ca after finding them they were nice but not knowledgeable. There are stained , mismatched ceiling tiles and dirty floors. No one answered the phone call to service department and no returned calls. This is nothing new to Rick Hill service department. Unfortunately it is the norm and has been for a long time. Hopefully one of these days it will all change.! More

Service department overcharges double the value of a typical service. Oil change was $250 and other BMW dealers quoted $125. Called to complain and they stated they used "BMW Standard pricing." Not stan typical service. Oil change was $250 and other BMW dealers quoted $125. Called to complain and they stated they used "BMW Standard pricing." Not standard from my experience. More

3-1/2 hours for routine service after a two week wait. Dropped the car off for an oil change and check a few other items. Returned after 2-1/2 hours to be told they were busy and it would be another hour Dropped the car off for an oil change and check a few other items. Returned after 2-1/2 hours to be told they were busy and it would be another hour. I asked why I needed to make an appointment in the first place if this was going to be the speed of service. The rather arrogant service rep said the appointment was to get me in the queue. After another hour wait the car was returned with oil change and diagnostic for the other requested service to just replace all the components. The over charged, unprofessional service received at Rick Hill Imports is by far the worst dealership experience I’ve encountered. Plus the car was not even attempted to be washed or even a quick spray off. Paid roughly $10 a minute for terrible service. Highly recommend looking elsewhere if searching for service on your import. More

I had a very good experience purchasing my 2013 Volvo XC90. Dave Graham was very knowledgeable and Kari Hensley worked with me to make the cash purchase happen. XC90. Dave Graham was very knowledgeable and Kari Hensley worked with me to make the cash purchase happen. More

I called to ask a question about my car, the receptionist Charlotte was extremely rude.. RUN away from this place. do not walk RUN, . If the receptionist treats you like this i can only imagine how other de Charlotte was extremely rude.. RUN away from this place. do not walk RUN, . If the receptionist treats you like this i can only imagine how other departments will teat you. More

Great personal service without the pressure. They also do what they say they are going to do. It was a very good buying experience. I have nothing negative to say about how our deal was handled. I cert do what they say they are going to do. It was a very good buying experience. I have nothing negative to say about how our deal was handled. I certainly would buy from these guys again in future. More

Purchasing a car out of state couldn’t have gone any worse for me.. Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sen worse for me.. Monday June 14th.. I worked directly with the General Sales Manager, Mike Fraysier. He was very helpful and communicative with sending photos and videos of a 2014 VW Touareg. During that week he insured me that the car had gone through a thorough inspection. Knowing that this car was at a Porsche dealer, I felt confident they would have serviced and inspected a VW as they should have. So, I booked my flight to purchase the vehicle. Friday June 18th.. I was picked up by Jerry Godsey. Very respectful and I felt like I was being treated with the respect any customer should. Once I arrived at the dealership I was shown the vehicle. This is where things started to take a slight turn. Exterior was clean and appeared as the videos sent. I was the. Told the AC was suddenly not working. The interior of the car was not fully detailed. During the test drive we could tell the tires were not well balanced and there was an issue with the front brakes. The resolution proposed, Mike would have the tires balances. He would also take $1200 off for me to cover the cost of AC repair and front brake replacement. For a local buyer, this seems fair. For someone about to lake a 5 hour drive back to NC, terrible news. It was about 95 degrees that day. Silly me, I thought this would be ok and that no other issues were present. Monday June 21st, within 500 miles the check engine comes on, car is now in limp mode and there is oil splattered all around in the engine bay. Vehicle wears taken to a local mechanic. Saturday June 26th I contacted Mike via text and email with several issues. Including a major oil leak, EGR faults, torn air filter etc. no reply. Tuesday June 29th.. text and called Mike as well as Jerry. No reply to voicemail or text. Wednesday July 7th.. called to speak with Rick Hill. Left a message with the front deck. She was very kind. Thursday July 8th… called back and no reply. Today marks 3 weeks of ownership of this vehicle and I have not been able to drive it safely. Yes, this was a used vehicle. But if a used vehicle is serviced and inspected as it should be, a buyer should have peace of mind within the first few months of ownership, or at least the first few weeks. What a terrible sales experience, terrible follow up and customer service. No decency to even call someone back. Buy at your own risk here. More

My son’s Porsche Cayenne broke down in Greeneville and had to be towed to the dealership. The service department had a very long wait and I called the GM, Mike Fraiser to see if anything could be done. He had to be towed to the dealership. The service department had a very long wait and I called the GM, Mike Fraiser to see if anything could be done. He had a cancellation and got me in the very next day for a proper diagnosis and estimate. Jeff in Service called me and got things moving right away, I was extremely pleased. I certainly appreciate this dealership and how I am treated every time! Best regards, Dennis Irwin Johnson City, TN More

Great experience as always. They service my GT3RS and do a great job. Each time providing a loaner and communicated when I could pick up and if there were any issues. a great job. Each time providing a loaner and communicated when I could pick up and if there were any issues. More

Thanks to Jeff Wilson who arranged to have the code installed in my new Macan, and to Christa Holloway who answered my questions about phone connectivity while in the car. installed in my new Macan, and to Christa Holloway who answered my questions about phone connectivity while in the car. More