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Rick Hill Imports, Inc.

Kingsport, TN

not yet
rated
257 Reviews

861 E Stone Drive

Kingsport, TN

37662

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Showing 257 reviews

September 19, 2019

Factory recall Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a g More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway Jeff Wilson
September 19, 2019

Wonderful experience We had a great experience buying our second x5 from Hunter Locke at Rick Hill BMW. Hunter took plenty of time with us and went the extra mile to take More

by Jweather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HUNTER LOCKE
September 16, 2019

Everyone was very friendly and professional I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan and Jenny
September 14, 2019

Service work - annual oil change Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then perfor More

by Beamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
September 09, 2019

Service on X5 Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle More

by Chuck318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway, Steve Wagner
September 07, 2019

Great service Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs wi More

by bh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
September 06, 2019

Prompt and excellent service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service More

by codger41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall name
September 05, 2019

Excellent service! Steve was so very helpful and knowledgeable. I left the dealership feeling secure knowing that if I needed more help in learning the advanced technolo More

by Debbie A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve York
September 04, 2019

comfortable buying process Friendly, informative employees which gives impression they enjoy their job and especially enjoy where they work. After just dropping in I was impres More

by 560 Fan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Parker
September 02, 2019

Worked hard and really cared about my vehicle service People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persev More

by JeffersonJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
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