Rick Hill Imports, Inc.
Kingsport, TN
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Factory recall Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a g Great service, great staff and they gave me a loaner car. I will always go back here. The staff was helpful and courteous. Even the parts dept was a good experience. More
Wonderful experience We had a great experience buying our second x5 from Hunter Locke at Rick Hill BMW. Hunter took plenty of time with us and went the extra mile to take We had a great experience buying our second x5 from Hunter Locke at Rick Hill BMW. Hunter took plenty of time with us and went the extra mile to take care of us! More
Everyone was very friendly and professional I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we I would recommend Rick Hill to all my friends. Everyone was very punctual and professional. Jenny and Susan were very friendly and was making sure we were comfortable while we waited More
Service work - annual oil change Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then perfor Greeted by friendly service managers upon arrival for an appointment to have oil changed. Car was taken 45 minutes later. Service work was then performed under warranty & results explained. Car was clean when work was completed. More
Service on X5 Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle Did all of the factory recommended maintenance plus some other items of concern. Kept me apprised of the progress of the service and when the vehicle could be picked up. Vehicle was washed, vacuumed and ready to go when I got to the dealership. Could not ask for any better caring people or service. More
Great service Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs wi Only talked to desk managers, but service department was professional and friendly. Nice vehicle cleaning after service. Let us know future needs with the vehicle. More
Prompt and excellent service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service Our X5 was in for a 15,000 service. Outstanding service advisor, who gave me a friendly greeting and call me by name. Quickly brought up our service record, and set me up for the service. Work was completed in a reasonable time. More
Excellent service! Steve was so very helpful and knowledgeable. I left the dealership feeling secure knowing that if I needed more help in learning the advanced technolo Steve was so very helpful and knowledgeable. I left the dealership feeling secure knowing that if I needed more help in learning the advanced technology on the car....I would be treated with an abundance of patience. More
comfortable buying process Friendly, informative employees which gives impression they enjoy their job and especially enjoy where they work. After just dropping in I was impres Friendly, informative employees which gives impression they enjoy their job and especially enjoy where they work. After just dropping in I was impressed with the efficiency of the entire buying buying process working with Mike Parker turned out to be the best buying experience I have ever had More
Worked hard and really cared about my vehicle service People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persev People are always excellent in their communication and try very hard to provide the best service that they can. They were friendly, patient and persevering in their service. More