Rick Hill Imports, Inc.
Kingsport, TN
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Porsche Service Top notch knowledge and customer service from the management team at Rick Hill. A review of past maintenance by Jeff discovered no need to do another Top notch knowledge and customer service from the management team at Rick Hill. A review of past maintenance by Jeff discovered no need to do another cabin air filter change this time, which resulted in a cost savings for me :) Always a pleasure to take my vehicles there for work. More
Used car purchase We have purchased a new Porsche, a new Mercedes, and two used Mercedes from Bill Woods. We highly recommend Mr. Woods and Rick Hill Imports. We have purchased a new Porsche, a new Mercedes, and two used Mercedes from Bill Woods. We highly recommend Mr. Woods and Rick Hill Imports. More
New tire I always feel like I get the best possible service from this dealership and I would hope that this will continue for many years to come. I am sure it I always feel like I get the best possible service from this dealership and I would hope that this will continue for many years to come. I am sure it will. More
excellent service and attention to my Mercedes Your have the best service manager in the business.....you can ask him any question about an issue with a Mercedes and he can tell you the probable is Your have the best service manager in the business.....you can ask him any question about an issue with a Mercedes and he can tell you the probable issue and he is correct every time. Pays attention when I am explaining my problems.....great with people all the time....and a dedicated employee to the Dealership...worries about the other employees....best service department i have ever visited. and the 2 ladies that work under him are just great....so helpful...all around great staff....and your sales team....Buddy Babb sold me 2 Mercedes in one week several years ago....amazing place, RICH HILL IMPORTS... More
Seamless Very efficient. The transaction was handled quickly and precisely. The entire staff was very professional. The employees made sure that all questions Very efficient. The transaction was handled quickly and precisely. The entire staff was very professional. The employees made sure that all questions were answered and that we were completely satisfied. More
Service and purchase The service department goes out of their way to take care of me. I was having trouble with my 2014 Porsche Cayenne and decided to trade it instead of The service department goes out of their way to take care of me. I was having trouble with my 2014 Porsche Cayenne and decided to trade it instead of doing the repairs. I love my 2019 Porsche Cayenne. Jerry and Mike took really good care of me More
Excellent customer service and vehicle service Over the last 30 or so years that I have been taking my Porsches To Rick Hill they have never disappointed. The service has been excellent, customer Over the last 30 or so years that I have been taking my Porsches To Rick Hill they have never disappointed. The service has been excellent, customer service is always spot on, and sales representatives have been extremely informative and helpful. More
BMW Service visit Staff was courteous, helpful, and prompt. Even though I was late for my appointment, I received a warm welcome with the assurance that my vehicle wo Staff was courteous, helpful, and prompt. Even though I was late for my appointment, I received a warm welcome with the assurance that my vehicle would be finished by end of day. A call was placed to let me know that the work was completed. This was helpful in planning the return visit. More
tail light service My tail light was showing an error message. It was diagnosed quickly and a new tail light ordered. The service person explained things very thorough My tail light was showing an error message. It was diagnosed quickly and a new tail light ordered. The service person explained things very thoroughly. Car was washed before I left. More
Great Service, Friendly Staff Jeff and "Sam" offer the patience and skills to explain the service process. Work is timely and correct. Although a loner vehicle was available, the Jeff and "Sam" offer the patience and skills to explain the service process. Work is timely and correct. Although a loner vehicle was available, the service was fast enough to negate the need. More

