Rick Hill Imports, Inc.
Kingsport, TN
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Jenny and Susan are both a pleasure to work with. They understand the vehicles and get you in and out promptly. Both are an asset to the dealership understand the vehicles and get you in and out promptly. Both are an asset to the dealership More
As soon as my wife saw the GLE350 in the showroom, I knew I was in trouble. Thanks to Hunter, Mike and Scott, the trading process was very easy. I was given a fair, upfront price without all of the hassle I was in trouble. Thanks to Hunter, Mike and Scott, the trading process was very easy. I was given a fair, upfront price without all of the hassle other dealers put you through. They make the buying process easy and are very helpful with any questions. Also, they don’t charge any dealer doc fees like most of the other car dealers do. The main thing though is the genuine caring, respect and true friendship that everyone at Rick Hill Imports shows to me and my family. I also know that if an issue or problem comes up after the sale, Hunter and Mike will do all that they can to make you happy. More
As usual, I was treated with respect. I have never been in a situation to buy the car of my dreams (Mercedes Benz) and certainly not have it serviced at an MB Dealer. But thanks to you guys, all this is in a situation to buy the car of my dreams (Mercedes Benz) and certainly not have it serviced at an MB Dealer. But thanks to you guys, all this is possible. That means everything. More
I brought my BMW in for an airbag recall. When I made my appointment, I asked the Service advisor what was the best time to come because I was going to wait on the car. She told me 1:30 and I made the appoi appointment, I asked the Service advisor what was the best time to come because I was going to wait on the car. She told me 1:30 and I made the appointment. I arrived a few minutes early, checked in and went to the waiting area. Within 10 minutes they had taken my car into the shop. Imagine my surprise when at about 2:45 my car pulls up outside!! I was very pleased and told the service advisors how much I appreciated the excellent service! More
Service desk was very friendly, professional and helpful. Christa did a nice job with my service order. Waiting room and restroom was clean and comfortable. Christa did a nice job with my service order. Waiting room and restroom was clean and comfortable. More
the lady at the front desk is amazing, great service, great attention, I was asking about a problem with the interior of my vehicle and she gave me options great attention, I was asking about a problem with the interior of my vehicle and she gave me options More
I brought my car in for a recall, very friendly service and they got me in and out in no time. I will definitely bring my car in again for service and they got me in and out in no time. I will definitely bring my car in again for service More
Excellent service purchasing my luxury vehicle. Steve York , my salesman, went above and beyond. He provided excellent and courteous service. He responded immediately by phone and text even on his day o York , my salesman, went above and beyond. He provided excellent and courteous service. He responded immediately by phone and text even on his day off! Thank you for an excellent customer experience!Joe Gross also provided excellent service! More
The lady upfront (Jenny) was really super and helped with communication to the technician in back so my service was very good this time with good communication. communication to the technician in back so my service was very good this time with good communication. More
Both Christa and were very friendly and helpful. They explained what I needed done and what the cost would be to complete everything. Work was done promptly and everything was completed correctly. explained what I needed done and what the cost would be to complete everything. Work was done promptly and everything was completed correctly. More