Rick Hill Imports, Inc.
Kingsport, TN
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The service advisor Jeff Wilson does an outstanding job and recognized two Recalls on my vehicle on my last visit. He ordered the parts and they were there ready to be installed when I went in for my annua and recognized two Recalls on my vehicle on my last visit. He ordered the parts and they were there ready to be installed when I went in for my annual maintenance. The Porsche mechanic William was diligent in his efforts to take care of the recalls and perform my annual maintenance. Pleased with the service I received and appreciate the fact that team is always looking to take care of my needs. More
From reception to delivery of vehicle, always great service. I've been going to Tick Hill BMW now for seven years and have never been disappointed. service. I've been going to Tick Hill BMW now for seven years and have never been disappointed. More
Luke Lawson was our sales person and he was terrific to work with. Also appreciated Scott Darnell’s help. Appreciated their willingness to work with us to make this deal happen. work with. Also appreciated Scott Darnell’s help. Appreciated their willingness to work with us to make this deal happen. More
Jeff was very helpful and understanding. He offered to pick up my car and bring it to the dealer. Everything was completed satisfactorally. They always do a great job pick up my car and bring it to the dealer. Everything was completed satisfactorally. They always do a great job More
The Service Dept staff was very friendly and helpful. The technician explained to me what he was doing in understandable terms. I was impressed with how clean the garage work area was. The technician explained to me what he was doing in understandable terms. I was impressed with how clean the garage work area was. More
Writers were very nice and considerate as well as helpful. Shuttle driver was awesome. Technician took time to discuss work done and such. Place was clean and well designed and overall the experience helpful. Shuttle driver was awesome. Technician took time to discuss work done and such. Place was clean and well designed and overall the experience was great, expensive but great. More
My full service was completed in a timely fashion.... the troubleshooting was excellent and i was furnished an estimate for repairs...thanks again Ray Rose the troubleshooting was excellent and i was furnished an estimate for repairs...thanks again Ray Rose More
Takes the time to explain any repairs that were done. The people in the service department are always courteous and helpful when asked questions about service The people in the service department are always courteous and helpful when asked questions about service More
No complaint here, appreciate the good service. While I was waiting Steve York talked with me about the history of BMW and all the great reasons to own a BMW. I was surprised this gentleman knew I was just was waiting Steve York talked with me about the history of BMW and all the great reasons to own a BMW. I was surprised this gentleman knew I was just waiting for service but Steve went out of his way to make me feel at home. My next purchase will be through Steve York for a new BMW. Great person, staff members like Steve is what gives a company a positive image among its competitors and the public eye. Thank you, Jimmy Sale More

