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Rick Hill Imports, Inc. - Service Center

Kingsport, TN

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186 Reviews

186 Reviews of Rick Hill Imports, Inc. - Service Center

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July 27, 2019

Great Service, Friendly Staff Jeff and "Sam" offer the patience and skills to explain the service process. Work is timely and correct. Although a loner vehicle was available, the More

by Jerry EM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Samantha, Shannon
July 26, 2019

Friendly and Prompt Service It was time for a scheduled maintenance on my vehicle and upon arrival at the service center I was immediately greeted by Jeff where he went to work More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
July 20, 2019

excellent Very efficient and skilled. Everything on the routine service as well as repair of a running light was done professionally. Good customer service. More

by doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont remember names .
July 20, 2019

AC Funk Our 2012 ML350 has a “slow” leak in AC unit that we have been dealing with for past three yrs. Fortunately, it only happens about once a yr that AC d More

by MB Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Hughes and lady at check in desk
July 20, 2019

Quick Response and Service I lost the serpentine belt on my vehicle and called Rick Hill Imports. Jeff was able to get me in quickly and assess the requirements to fix it. They More

by KCrump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
July 19, 2019

Replacing a bent wheel Jeff is a huge asset to your service department. He is always very helpful when my wife or I come in. We really trust him. I love having a clean ve More

by Rick99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
July 19, 2019

Could of been 5 stars Would of given 5 stars but took over two weeks to get a basic oil change appointment. They did wash the vehicle, which is a plus. More

by volman1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
May 07, 2017

Excellant in all respects. Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of g More

by Oldtimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Gardener
April 27, 2017

Excellent Great from start to finish. Very courteous capable tech and service managers and advisers. The dealership is clean and located well. I would advise a More

by carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny, Greg
April 22, 2017

Clean and comfortable environment while waiting. My service was scheduled promptly and my vehicle service was begun immediately. My wait was comfortable and in a clean, attractive environment. The pe More

by docjac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Buisch, Taylor Montgomery
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