Rick Hill Imports, Inc. - Service Center

Great Service, Friendly Staff Jeff and "Sam" offer the patience and skills to explain the service process. Work is timely and correct. Although a loner vehicle was available, the Jeff and "Sam" offer the patience and skills to explain the service process. Work is timely and correct. Although a loner vehicle was available, the service was fast enough to negate the need. More

Friendly and Prompt Service It was time for a scheduled maintenance on my vehicle and upon arrival at the service center I was immediately greeted by Jeff where he went to work It was time for a scheduled maintenance on my vehicle and upon arrival at the service center I was immediately greeted by Jeff where he went to work getting my paperwork etc in order so that my service could get underway. The work was done right and in a very timely manner so I was really pleased with that. I can't say enough about Jeff and his courteous  approach he has with folks and also his willingness to answer any questions I might have. So thanks to the folks in the service department!!!! RC More

excellent Very efficient and skilled. Everything on the routine service as well as repair of a running light was done professionally. Good customer service. Very efficient and skilled. Everything on the routine service as well as repair of a running light was done professionally. Good customer service. I will return when needed. More

AC Funk Our 2012 ML350 has a “slow” leak in AC unit that we have been dealing with for past three yrs. Fortunately, it only happens about once a yr that AC d Our 2012 ML350 has a “slow” leak in AC unit that we have been dealing with for past three yrs. Fortunately, it only happens about once a yr that AC does not blow cold air. We have taken it to 2 dealers in Tampa Bay, FL and this Kingsport location but all 3 service depart. have not been able to locate it. We have worked with Dean Hughes here in KP who has gone above and beyond to correct this AC glitch. He has contacted the MB factory and tried various solutions to correct the prob. to no avail. But thru it all, he has worked diligently and gave us no charges on 2 of 3 visits. We will continue to bring our SUV in for future service maintenance at Rick Hill MB! Thank you, Dean More

Quick Response and Service I lost the serpentine belt on my vehicle and called Rick Hill Imports. Jeff was able to get me in quickly and assess the requirements to fix it. They I lost the serpentine belt on my vehicle and called Rick Hill Imports. Jeff was able to get me in quickly and assess the requirements to fix it. They provided me with a reasonable cost in a timely matter. I was surprised to find out they didnt carry the belt in stock but they were able to overnight it and get the vehicle repaired the next day. The staff throughout the facility was hospitable at all times and offered refreshments including snacks and drinks. I honestly was worried about taking my BMW there because I had heard some bad reviews in the past. Now I wish I had been taking it there from the beginning. Excellent caring staff. More

Replacing a bent wheel Jeff is a huge asset to your service department. He is always very helpful when my wife or I come in. We really trust him. I love having a clean ve Jeff is a huge asset to your service department. He is always very helpful when my wife or I come in. We really trust him. I love having a clean vehicle as a bonus also More

Could of been 5 stars Would of given 5 stars but took over two weeks to get a basic oil change appointment. They did wash the vehicle, which is a plus. Would of given 5 stars but took over two weeks to get a basic oil change appointment. They did wash the vehicle, which is a plus. More

Excellant in all respects. Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of g Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of good service. More

Excellent Great from start to finish. Very courteous capable tech and service managers and advisers. The dealership is clean and located well. I would advise a Great from start to finish. Very courteous capable tech and service managers and advisers. The dealership is clean and located well. I would advise anyone to visit these folks. More

Clean and comfortable environment while waiting. My service was scheduled promptly and my vehicle service was begun immediately. My wait was comfortable and in a clean, attractive environment. The pe My service was scheduled promptly and my vehicle service was begun immediately. My wait was comfortable and in a clean, attractive environment. The personnel was courteous and informed. I was offered the wiper blades that had been offered on line. I appreciate the service. Jack Butterworth More