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Rick Hill Imports, Inc. - Service Center

Kingsport, TN

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186 Reviews

186 Reviews of Rick Hill Imports, Inc. - Service Center

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February 16, 2021

Both Christa and were very friendly and helpful. They explained what I needed done and what the cost would be to complete everything. Work was done promptly and everything was completed correctly. More

by carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa and Sam
February 11, 2021

i do not know what oem branded parts are 25 words i am tired of typing go away my questions regardin recall were not answered More

by jimmerb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know
February 10, 2021

Great Friendly Service always professional, follow up on appointments and as well as a call to let me know my service was complete and what was done More

by MyGT350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
February 10, 2021

Christa Holloway is the greatest service manager I have ever dealt with. She is very courteous and seeks to understand the issue. Customer focused. Pleasurable. More

by Markinkpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
January 29, 2021

The young lady at the desk, Christa was extremely nice. I had scheduled an oil change and was told it was time for a break flush, but was a little confused when I got my bill because it says I requested it, More

by Debby.Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
January 26, 2021

Appointment was timely, easier to do on the phone than on line. The communication with Christa was timely. The repair work was done on time and at the price quoted. Thank you. More

by EdandTeresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa
January 24, 2021

I had to have a 4pm appt. They got my X3 right in and got the oil changed promptly. This is the 1st time they didn’t wash my vehicle, but the late appt was most likely the reason. Understandable. More

by kbalzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
January 22, 2021

Excellent service and the work was completed quickly. Very personable and friendly. I recommend anyone that needs service to proceed to Rick Hill BMW. Top notch. More

by Jazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager and Ron?
January 21, 2021

Work done as promised and on time and at the agreed price. 20 years of experience at this dealer keeps me coming back. Keep it up! More

by Happy xamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan and Jenny
January 18, 2021

Always has been happy with the buying and service experience from this dealership. The only recent experience is that it is getting really hard to talk to somebody over the phone. This difficulty is More

by Amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny and Susan