Back

Rick Hill Imports, Inc. - Service Center

Kingsport, TN

not yet
rated
186 Reviews

186 Reviews of Rick Hill Imports, Inc. - Service Center

Sort by
January 16, 2021

Great job for a service request without an appointment. I did not have an appointment and they went out of their way to take care of me with a very short wait time. More

by billdankmyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan
January 10, 2021

The process of getting my car serviced today was seamless. I arrived early, taken right in, everything was done quickly and I was out early! Thank you. More

by joanCLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service - Jenny
January 07, 2021

this was my first time had to take my mercedes there a recall on my airbags also had new brake pads installed the lady in service was great thank you More

by dandsvend2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the lady at the service desk thats all i talked to
January 07, 2021

They are always easy to work with when I take my BMW in for service! I appreciate their kindness! I have always been pleased with the service and kindness of the employees! More

by Pjsipe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember her name...sorry!
December 24, 2020

Jeff and the technician Made it Happen! They worked me in, showed me the problem and then we t to work to get the parts in the next day. Then they arranged to get my auto to me as I was not able to get to More

by Ponyman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff , technician, and the drivers
December 07, 2020

I had an early service appointment. Service department personnel were courteous, informative and friendly. I waited in their lobby while the service was performed and service was completed on time. More

by uncledude65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
December 05, 2020

Staff was very courteous, efficient, and friendly. I was provided a nice loaner car to drive. The work was done quickly, and communication was excellent. Definitely a five star experience. More

by parobinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista
December 03, 2020

Great on time service! Always pleasant and friendly. Great facilities and staff. Work completed on time. A great place for sales and service. Fixed recalls. More

by gramoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grady Moore, Mike Frasier, Steve Wagner, Christa Holloway
December 02, 2020

Rick HillImports always offers convenient scheduling of maintenance, quality work and great customer service. That is why we continue to buy and service all of our BMWs from Rick Hill Imports. More

by Jim H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa Holloway
November 25, 2020

Pleasant and friendly staff; we were provided with a loaner car to use while our car was being fixed ( regular check and a recall service ) ; extraordinary service More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny, Susan
...
4
...