Rick McGill's Airport Toyota
Alcoa, TN
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1,081 Reviews of Rick McGill's Airport Toyota
Personal attention, and listened to my needs Jeff was attentive and explained my options and I left know what was done and what was needed in the future. The car wash was an appreciated winter g Jeff was attentive and explained my options and I left know what was done and what was needed in the future. The car wash was an appreciated winter gift. Thank you More
New Rav4 Excellent sales and service personnel. We just bought a new Rav4 from Craig Hockey and the experience was great. We had our old Toyota serviced here Excellent sales and service personnel. We just bought a new Rav4 from Craig Hockey and the experience was great. We had our old Toyota serviced here several time with excellent service and results. Recommend to all who need a new vehicle or one serviced to use Rick McGill's Airport Toyota. More
Shannon in the service dept is very helpful Shannon is always very helpful and knowledgeable when we go in. He always makes it an enjoyable experience. Enjoy going to have my oil changed there. Shannon is always very helpful and knowledgeable when we go in. He always makes it an enjoyable experience. Enjoy going to have my oil changed there. Thanks More
Very Professional and as Pleasant as Possible First I was happy and surprised to hear they could work in my Tundra for an alignment within 2 hours of my call, When I arrived and explained my main First I was happy and surprised to hear they could work in my Tundra for an alignment within 2 hours of my call, When I arrived and explained my maintenance needs the Customer Rep told me even though my coupon was not for alignments they could still give me a 15% discount. The waiting room was nice and the free choice of snacks was a pleasant surprise. The work time estimate was a little overrun but I hardly noticed, because of the curtesy and quality of the service manager. I even got to talk to my Service Tech who was very professional had great explanations for my questions. Before I left they gave me a very informative inspection report that clearly defined the status for all my truck's critical systems. I drove away with a comfortable confidence in my truck and Rick McGill's service department...that I have not experienced in a long time. I'll be back. Thanks! More
Great Shannon Elmore was so very profession and made you feel comfortable at the same time. Great experience Would recommend to anyone. Will be back for n Shannon Elmore was so very profession and made you feel comfortable at the same time. Great experience Would recommend to anyone. Will be back for next service More
Service writer - Robbyn is awesome!!! Every time we go to had our maintenance done, Robbyn is so very friendly and she always keeps us updated as to what is taking place. I would come bac Every time we go to had our maintenance done, Robbyn is so very friendly and she always keeps us updated as to what is taking place. I would come back here just because of her. More
Friendly and fast service. 18 month service appt. Greeted and explained the service. Very pleased. Dealership waiting area clean. Service completed in a timely manner. I am hap 18 month service appt. Greeted and explained the service. Very pleased. Dealership waiting area clean. Service completed in a timely manner. I am happy with the service dept. More
So pleased with cost and wait time. I was very Very satisfied with Robin, the wait time and the bill. First time useing your. Service department for my 2004 Lexus. Thank you. I was very Very satisfied with Robin, the wait time and the bill. First time useing your. Service department for my 2004 Lexus. Thank you. More
Top of the line service I arrived early, my coupon was accepted, and oil change and tire rotation were completed without flaw. Robin was extremely polite and professional fr I arrived early, my coupon was accepted, and oil change and tire rotation were completed without flaw. Robin was extremely polite and professional from check in through completion. More
Fixed the Check Engine light for free My Check Engine light had come on. I needed an oil change anyway so I asked if you would find the problem with the "Check Engine" also. It turned out My Check Engine light had come on. I needed an oil change anyway so I asked if you would find the problem with the "Check Engine" also. It turned out to be a "too full of gasoline" problem. That was probably caused by getting gasoline that was very cold and then with little used in driving from the station, I put my car in a warm garage where the gasoline heated up and expanded with little room for it to expand, causing the light to come on. Your mechanic cleared the light and the explanation appears to have been true since the light has not come back on. He also checked everything else, tires, fluids, ... everything. Only charged for the oil!!!! No labor for all that! Thanks, Toyota!! More