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Rick McGill's Airport Toyota

Alcoa, TN

4.8
1,147 Reviews

3145 Alcoa Hwy

Alcoa, TN

37701

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1,147 Reviews of Rick McGill's Airport Toyota

November 19, 2017

30,000 service Called before the holidays, and Shannon got me in for my 30,000 mile service on my Sequoia. Always a pleasure speaking with Shannon in the service de More

by Jenny Seymore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lay also a pleasure seeing him!! He is a MUST HAVE at Rick McGills!!
November 18, 2017

Excellent Worked with Pete for a couple days on this tried to bargain but he was a tough cookie I think we made a deal that we all can be happy with and I felt More

by Sharpie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim sliger/Pete sales mngr
November 18, 2017

Very please with the service we received The dealership was very friendly and helpful. The salesman was very knowledgeable and took his time showing us the many choices available.he also was More

by Donna 1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr slinger
November 17, 2017

Good service, upgraded waiting area Service was prompt and service writer was very helpful. Love the new plug-in area and Kurig in the waiting area. It is nice and quiet there. More

by Bruce Ralston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know the name of the service rep
November 14, 2017

Scheduled Toyota Care Service I scheduled my 2017 Tacoma for the 10000 mile service via the internet. It was easy to schedule and my vehicle was serviced in a timely manner on the More

by Gcaughron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not know the Service Writer's name or the individual that actually did the service work.
November 09, 2017

Great! Very good to work me in and change oil in short notice. The people at the service desk are always helpful and kind. I have had good experiences with More

by Shawnyates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
November 07, 2017

Friendly, courteous, knowledgable Our service advisor was professional and very knowledgable. She was friendly, efficient and made us feel welcome. If for no other reason we will be do More

by DJB2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbin in service
November 03, 2017

20,000 mile service Several cars were waiting at 8 AM to enter the service bay, however Shannon came out to the drive to greet me and start check-in. Oil change, rotation More

by Scott W Shannon
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon
November 03, 2017

Great Experience, thanks to Shannon. Shannon did a very nice job taking care of me as a valued customer. He took the time to answer my questions and was very pleasant to work with. More

by Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Gilmore
November 02, 2017

Good experience Robin is an excellent service advisor and makes the service experience better. Service appointment was on time with speedy results. Also, we will mis More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin and Tom Ward
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