Rickenbaugh Cadillac

The whole team is extremely thorough , with great attention to detail. They are process oriented in the systematic approach to problem solving. All of them are good listeners, which hel , with great attention to detail. They are process oriented in the systematic approach to problem solving. All of them are good listeners, which helps to resolves issues with your vehicle. It is rare to find this level of expertise. More

Excellent Customer Service had an overall excellent car buying experience here! Ted provided amazing customer service and was able to answer all of my questions or find the answ had an overall excellent car buying experience here! Ted provided amazing customer service and was able to answer all of my questions or find the answers that I needed. He was very friendly, attentive & I knew that my satisfaction was his priority. Jon also provided amazing customer service and made sure my vehicle was running 100% to my satisfaction. Both of these men went above and beyond and made car buying pleasurable! More

Donnie Panarello Donnie(Rickenbaugh Cadillac) made this buying this vehicle the most stress free I’ve ever experienced. He listened to my needs and gave me choices wit Donnie(Rickenbaugh Cadillac) made this buying this vehicle the most stress free I’ve ever experienced. He listened to my needs and gave me choices without imposition. Fast and unbelievably easy customer service experience like no other. Will(Finance) was great. What an outstanding group of people!! More

Great Service! Jesse Lieberth at Rickenbaugh Cadillac was very knowledgeable, had our best interest in mind, and prepared everything ahead of time to expedite our le Jesse Lieberth at Rickenbaugh Cadillac was very knowledgeable, had our best interest in mind, and prepared everything ahead of time to expedite our lease process. We look forward to buying another Cadillac from Jesse in the future! More

Awesome! Great customer service and the sales lady and her boss went out of their way to help me even get my new car home, you couldn’t ask for a better group Great customer service and the sales lady and her boss went out of their way to help me even get my new car home, you couldn’t ask for a better group of people to help! More

Good service Decent analysis on vehicle, two suggestions for repairs were successfully completed; one repair for the coolant, another repair for front left wheel a Decent analysis on vehicle, two suggestions for repairs were successfully completed; one repair for the coolant, another repair for front left wheel alignment. Overall good service More

Good experience. First of all delighted with the New CT6. Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jes First of all delighted with the New CT6. Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jesse came to the house to help walk me thru the car features which are numerous. Paperwork was complicated but worked thru. One negative: requested quote on extended warranty from director of finance and after being given booklet no quote sent after two requests. Perhaps he agrees with Consumer Reports that extended warranties not the best use of money. Have worked with Service department in past and both consultants and mechanics are very good. All in all a very good experience. More

Customer Friendly Appointments are easy to make and dealer is very customer friendly. I have been going to Rickenbaugh for service on my Cadillac's ever since I bought Appointments are easy to make and dealer is very customer friendly. I have been going to Rickenbaugh for service on my Cadillac's ever since I bought my first one in 2008. They are the best as far as I am concerned. They offer amenities for customers waiting on their cars such as WiFi, free snacks and free drinks (water and sods), and Cable Tv, plus the usual great magazines, all good things . More

Great Buying Experience! I was treated with outstanding courtesy and professionalism by Rob, Ryan and Raphael. The purchase and trade-in transactions were both excellent deals I was treated with outstanding courtesy and professionalism by Rob, Ryan and Raphael. The purchase and trade-in transactions were both excellent deals for me. Both processes were fully explained; all my questions were completely answered and my concerns were fully addressed. More

No one helped me My husband stopped in this dealer on Friday, November 6, 2015 about 2:00 pm. We have started our look for a mid-size SUV, and are considering several My husband stopped in this dealer on Friday, November 6, 2015 about 2:00 pm. We have started our look for a mid-size SUV, and are considering several luxury brands. We have owned an older model Volvo and really like its safety record, plus the dealership is convenient for us, so we started at Rickenbaugh. We walked around inside, sat in a few cars, and no one asked if we needed help. The front desk person was laughing and talking to other employees, and a sales person walked by, but never asked us what we were in for. We even stopped on the Cadillac side, but no sales person even looked up from their desk. It was really weird, so we figured the dealer didn't need our business, and we left. We went to two other dealerships that day and the experience, including a test drive, was completely different and enjoyable. Good luck to the dealership in staying in business/making a profit when it doesn't seem to need customers. We won't be coming back. More