Rickenbaugh Cadillac

Donnie Panarello Donnie(Rickenbaugh Cadillac) made this buying this vehicle the most stress free I’ve ever experienced. He listened to my needs and gave me choices wit Donnie(Rickenbaugh Cadillac) made this buying this vehicle the most stress free I’ve ever experienced. He listened to my needs and gave me choices without imposition. Fast and unbelievably easy customer service experience like no other. Will(Finance) was great. What an outstanding group of people!! More

Great Service! Jesse Lieberth at Rickenbaugh Cadillac was very knowledgeable, had our best interest in mind, and prepared everything ahead of time to expedite our le Jesse Lieberth at Rickenbaugh Cadillac was very knowledgeable, had our best interest in mind, and prepared everything ahead of time to expedite our lease process. We look forward to buying another Cadillac from Jesse in the future! More

Awesome! Great customer service and the sales lady and her boss went out of their way to help me even get my new car home, you couldn’t ask for a better group Great customer service and the sales lady and her boss went out of their way to help me even get my new car home, you couldn’t ask for a better group of people to help! More

Good service Decent analysis on vehicle, two suggestions for repairs were successfully completed; one repair for the coolant, another repair for front left wheel a Decent analysis on vehicle, two suggestions for repairs were successfully completed; one repair for the coolant, another repair for front left wheel alignment. Overall good service More

Good experience. First of all delighted with the New CT6. Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jes First of all delighted with the New CT6. Ryan, Jesse and also Rob exceptionally helpful and friendly as well as knowledgeable about the car. Jesse came to the house to help walk me thru the car features which are numerous. Paperwork was complicated but worked thru. One negative: requested quote on extended warranty from director of finance and after being given booklet no quote sent after two requests. Perhaps he agrees with Consumer Reports that extended warranties not the best use of money. Have worked with Service department in past and both consultants and mechanics are very good. All in all a very good experience. More

Customer Friendly Appointments are easy to make and dealer is very customer friendly. I have been going to Rickenbaugh for service on my Cadillac's ever since I bought Appointments are easy to make and dealer is very customer friendly. I have been going to Rickenbaugh for service on my Cadillac's ever since I bought my first one in 2008. They are the best as far as I am concerned. They offer amenities for customers waiting on their cars such as WiFi, free snacks and free drinks (water and sods), and Cable Tv, plus the usual great magazines, all good things . More

Great Buying Experience! I was treated with outstanding courtesy and professionalism by Rob, Ryan and Raphael. The purchase and trade-in transactions were both excellent deals I was treated with outstanding courtesy and professionalism by Rob, Ryan and Raphael. The purchase and trade-in transactions were both excellent deals for me. Both processes were fully explained; all my questions were completely answered and my concerns were fully addressed. More

No one helped me My husband stopped in this dealer on Friday, November 6, 2015 about 2:00 pm. We have started our look for a mid-size SUV, and are considering several My husband stopped in this dealer on Friday, November 6, 2015 about 2:00 pm. We have started our look for a mid-size SUV, and are considering several luxury brands. We have owned an older model Volvo and really like its safety record, plus the dealership is convenient for us, so we started at Rickenbaugh. We walked around inside, sat in a few cars, and no one asked if we needed help. The front desk person was laughing and talking to other employees, and a sales person walked by, but never asked us what we were in for. We even stopped on the Cadillac side, but no sales person even looked up from their desk. It was really weird, so we figured the dealer didn't need our business, and we left. We went to two other dealerships that day and the experience, including a test drive, was completely different and enjoyable. Good luck to the dealership in staying in business/making a profit when it doesn't seem to need customers. We won't be coming back. More

Terrific Sales Expereince! Anthony took very good care of me when I needed to replace a car that was totaled in an accident. He sold me a pre-owns vehicle that met my needs and Anthony took very good care of me when I needed to replace a car that was totaled in an accident. He sold me a pre-owns vehicle that met my needs and stood behind the sale, even fixing a service issue 45 day after the sale. You can trust the folks at Rickenbaugh to do what they promise - GREAT SALES EXPERIENCE!! More

SUSPECTED MISDIAGNOSIS I had just bought the 2003 Deville the day before and did not have time to check out what I could or read the manual. I first asked for a thorough I had just bought the 2003 Deville the day before and did not have time to check out what I could or read the manual. I first asked for a thorough inspection (which, in retrospect, may not have been thorough or the problem would possibly not have occurred). I did notice that one of the switches on the driver's seat was not working. I pointed to that exact switch. The service writer insisted that it was for lumbar control. I had no choice but to believe him and authorized that repair based on his assurance. I am thinking the mechanic also took his word without double checking. After the (bogus?) lumbar control was replaced, they said the recliner motor also needed to be replaced. THAT WAS THE PROBLEM THAT SHOULD HAVE BEEN DIAGNOSED AND FIXED IN THE FIRST PLACE. More