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Rickenbaugh INFINITI

Dacono, CO

Overview
Employees
Reviews
4.5
49 Reviews
At our INFINITI dealership in Dacono, CO, we are dedicated to finding our customers the Right Car at the Right Price, Right Now. If you’re searching for car dealers you can trust, you’ll be happy to know that our team of non-commissioned salespeople have your best interests in mind. Simply take a look at the Rickenbaugh INFINITI reviews to see what all our happy customers have to say about the time they spent on our lot. For a transparent, trustworthy car-buying experience, turn to our nearby INFINITI dealer today!
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5900 Gateway Ct

Dacono, CO

80514

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Showing 49 reviews

August 12, 2025

First the ac was having issues and second it’s been a month I don’t received my car tittle and the are expecting me 1 I half more months also they are not responding and giving the refund me back so I bo More

by Yarmalasadullah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Rickenbaugh INFINITI responded

We’re sorry to hear about your experience and want to make sure your concerns are addressed. Regarding the A/C, we did offer to have it inspected, but understand you chose not to move forward at that time and did not purchase a service contract that could have covered any needed repairs. On the title delay, out-of-state transactions can sometimes take longer because we must wait on processing from the state where the vehicle was originally titled. While this is outside our direct control, we are actively following up and will keep you informed of any updates. We know this has been frustrating, and while we can’t change the processing timelines, our goal is to help you get on the road as soon as possible. If there’s anything we can do in the meantime to help with your transportation needs, please let us know.

Aug 13, 2025 -

Yarmalasadullah responded

So the A/c full of gas when I was buying but it was actually leaking when I take the car from the dealer I drive like 40 miles the gas got finished and the A/c start blowing hot I called the same time to your dealer they told me it was fine take it to the dealership of Toyota the will help you it was weekend I get home anyway , there is no dealership of Toyota near to me I called back to your dealership they said we can’t do anything about that the only thing we can do make you an appointment with the dealer in Colorado which is almost 5 hours from me so I fixed by myself I spend $500 and it’s more then one month I am waiting for the title I could make every week 1500$ in uber but now I don’t have any income because all platforms are asking for my registration and you know that so now your dealer response me the tittle get to them and it’s damaged and they said we are requesting another tittle which will take 6 weeks , so how is this possible that I can wait 3 months for the tittle? Will you wait for it ? If I had the tittle I could make about $18000 dollars!!! But now I have Nathing and above that am paying insurance $270 every month which is gonna be $810 dollars until am getting the title so 500+18000+810$ is 19310$ dollars plus the car cost , so guess how much is the car cost for me right now??? Over 40000$ are you buying my car with $40000? So please send me the title as soon as possible if not am gonna take the car back to your dealership with a bunch of police officers and and we will go from there . But now am requesting you that please make it easy for us . Sorry if I used over words but I be to say that losing money every single day i am jobless. Please respond me . I reply you privately because I don’t want you guys to lose customers thanks .

Aug 13, 2025 -

Rickenbaugh INFINITI responded

Mr Yarmal, the service advisors told about your issue with the coolant and that you charged the coolant yourself, which can be problematic in itself as far as liability, which is why I asked the vehicle be brought back here. I am sensitive to your title issue however I cannot help that the title came from Enterprise damaged. The vehicle has a Michigan title and we are in touch with the company and the Michigan DMV. As soon as I can get the title I will overnight it to you.

July 26, 2025

My service advisor Karisa was the most pleasant vehicle service advisor I have ever had. I will we asking for her everytime I return in the future for services. More

by Danny C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karisa K
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Jul 28, 2025 -

Rickenbaugh INFINITI responded

Danny, thank you so much for the kind words and glowing review! We’re absolutely thrilled to hear that Karisa made such a positive impression—she’s a standout on our team, and we’ll be sure to share your feedback with her. It means the world to us that you’ll be requesting her moving forward. We’re committed to making every service visit seamless, transparent, and genuinely pleasant—and it’s wonderful to know Karisa delivered just that. Next time you’re in, enjoy a fresh barista-style coffee and high-speed WiFi while we take care of your vehicle. We look forward to welcoming you back soon.

July 26, 2025

Dealership is clean, has friendly employees and a nice waiting room. Keeps you updated on status of repair More

by mar25app
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with sales
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Jul 28, 2025 -

Rickenbaugh INFINITI responded

Thank you so much for taking the time to share your feedback. We’re glad you found the dealership clean, our team friendly, and the waiting room comfortable—we put a lot of thought into making our space welcoming for guests like you. We appreciate your high marks on workmanship and communication. That said, we also hear you on service timing and price transparency. We’re actively working to streamline our repair timelines and ensure all guests have full clarity on service costs before work begins. If there’s ever anything more we can do to surprise and delight you—whether it’s our complimentary valet service, a barista-style coffee while you wait, or quick status updates—please let us know. Your satisfaction is our highest priority. We hope to welcome you back soon for a truly 5-star visit.

July 24, 2025

Shawn was absolutely amazing! Super friendly, patient, and made the whole car-buying process easy and stress-free. I’m so happy with my new car—thank you, More

by Eyob Deneke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Rickenbaugh INFINITI responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 10, 2025

Great experience, very happy with the service. Everything went smoothly and we felt no pressure. More

by e
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 01, 2025

The engagement from the website inquiry, down to completing the purchase was seamless! Shawn listened, worked diligently to make sure every single detail was buttoned up and perfect. This was the be More

by mrsmendyk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2025 -

Rickenbaugh INFINITI responded

Thank you so much for the kind words and for sharing your experience! I’m thrilled to hear that from your first inquiry to final delivery, everything felt seamless and personalized. Shawn’s attention to detail and genuine care are exactly what we strive for with every guest, and I’m glad he delivered an exceptional experience. We’re honored to have earned your trust and hope you enjoy every mile ahead in your new vehicle. We’re here for you anytime! Chris McNeal, General Manager Rickenbaugh INFINITI

May 16, 2025

Easy to work with and honestly will go back to him if I look to upgrade my car!! Thanks Shawn!! Another one who did an amazing job was Shacobie! Really helped me with what I needed and just a great person More

by tyler.edmond2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHACOBIE GARCIA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Rickenbaugh INFINITI responded

Tyler, thank you so much for the amazing review! We’re honored you had such a positive experience with both Shawn and Shacobie — they’re truly passionate about helping guests find the right vehicle without pressure or hassle. Your “11/10” means the world to us! We’re proud to offer an elevated, no back-and-forth experience with transparent pricing, no dealer fees, and a team that genuinely cares. When you're ready to upgrade, we’ll be right here to help make it just as smooth. Thanks again for your trust and for recommending Shawn and Shacobie — we can’t wait to see you again!

April 17, 2025

Very knowledgeable and friendly service. Shawn was great and the price was very fair for my Jeep. More

by PaddyWY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Rickenbaugh INFINITI responded

Thank you for the kind words! We're so glad Shawn made the experience easy and enjoyable. We pride ourselves on offering fair pricing, no dealer fees, and an elevated one-person process with no finance office or pressure. Enjoy your Jeep, and welcome to the Rickenbaugh INFINITI family! – Chris McNeal, General Manager

April 15, 2025

Shawn was awesome to work with and did a great job explaining everything! The entire team at Rickenbaugh is very nice and helpful. I highly recommend this dealership and plan to buy all my vehicles More

by Kim M
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
BRYAN BONNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
RYAN DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHAWN CANSINO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Rickenbaugh INFINITI responded

Kim, thank you so much for the wonderful review! Shawn is a true pro, and we're happy to hear he made the process easy and informative. We’re proud of our entire team for delivering the kind of experience that earns your trust. With our no dealer fees, elevated one-person process—no finance office and no pressure—we’re here to make car buying simple and enjoyable. We’re honored to have earned your future business! – Chris McNeal, General Manager

March 29, 2025

Stan is the man, friendly and really makes you feel like you're doing business together rather than being on opposite sides of the transaction. Thanks for the great new Forester! More

by julianbobilev
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
STANLEY BROWN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Rickenbaugh INFINITI responded

Thank you for the fantastic review! Stan is all about creating a genuine, collaborative experience—because at Rickenbaugh INFINITI, we believe in doing business differently. With no dealer fees, an elevated, no back-and-forth buying process, and no finance office, your time and trust are always respected. Enjoy that new Forester, and let us know if there’s ever anything else we can do for you! Chris McNeal General Manager, Rickenbaugh INFINITI

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