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Rickenbaugh INFINITI

3.0

3 Lifetime Reviews

5900 Gateway Ct, Dacono, Colorado 80514 Directions
Sales: (303) 243-5585

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3 Reviews of Rickenbaugh INFINITI

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December 26, 2017

"GREAT SERVICE"

- hawk

WE WERE TREATED WITH CLASS AND PROFESSIONALISM. IN THE CLOSING THEY DID'NT PUSH A LOT OF EXTRA ITEMS ON THE SALE. THEY SHOWED OPTIONS TO US BUT WE SAID NO.

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Recommend Dealer
Yes
Employees Worked With
CHRIS MCNEAL
August 23, 2017

"Poor Service"

- Kelsey

This is a dealership that will promise up front to take care of you - but when it comes to follow through - they are poor. Sales is easy on the front end for any company - but servicing you as a customer is what defines a good company - Their service level is poor on all fronts! I will be looking for another Infiniti dealership to do all our business with in the future!

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Recommend Dealer
No
Employees Worked With
Service Department/Senior Management
December 04, 2015

"Arrogant and dishonest"

- gabeoneski

After repeatedly servicing our Infiniti here we decided to come and look at a possible second purchase. We were shown the vehicle we were interested in and were very close to purchasing, then I made a mistake. I asked if there was any way they would negotiate on the dealer fees of $500. After Eric, our salesperson, said, "I'm sure we can work with you on this," he went and talked to the sales manager, Terry, and then came back stating, "Terry won't budge, he says, "not even a penny," but I can get you some free hats!" Feeling a bit insulted but still interested in the vehicle I asked for a moment alone with my wife to consider the purchase one last time. I was then interrupted with the final paperwork showing the price to be $500 higher than the initial online price that we had discussed! So after we tried to negotiate the $500 dealer fees, Terry, who had said he wouldn't budge a penny, actually tacked on an ADDITIONAL $500 to the original price. I will never be back to Dacono Infiniti and I hope this is fair warning to anyone else who may be sucked in by these guys.

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Recommend Dealer
No
Employees Worked With
TERRY, ERIC
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