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Right Honda

Scottsdale, AZ

4.5
3,011 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 3,011 reviews

June 14, 2023

This dealership negotiated in a fair and transparent manner, and honored my request to not push the various warranties traditionally offered while signing closing documents. More

by HPAULSHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny and Marshall
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

I’ve been bringing my Hondas for the past 16 years to this dealership and they always work with you to fix issues. I’m hesitant to buy my third Honda but might do it just because service department goes More

by MMRMom
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Danny Shaw, tech Francis
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

They have a large selection of vehicles however their service is inconsistent. Much of the negative service issues are since the pandemic. They've had turnover with their staff and they just aren't the s More

by TOM_ROSE
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Bill Thornton
Jun 20, 2023 -

Right Honda responded

Tom, thank you for taking the time to share your feedback regarding your experience at our car dealership. We appreciate your acknowledgement of our large vehicle selection, and we understand that consistent service is of utmost importance to our customers. We apologize for any inconsistency in our service that you have encountered, especially since the pandemic. Like many businesses, we have faced challenges and adjustments due to the unprecedented circumstances. Staff turnover can indeed impact the customer experience, and we apologize if this has contributed to any negative service issues you have experienced. Matt W. - CR Mgr. - Right Honda

June 14, 2023

Truc Nguyen took care of my car for its Multi point inspection. She was very professional and thorough. More

by CLMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

Truc Nguyen was very helpful. She kept me up to date and informed throughout my repair. More

by RLMP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
Jun 20, 2023 -

Right Honda responded

RLMP1, thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

Always excellent! Daniel Estrella is efficient , pleasant & thorough. Give him a bonus. Thank you. Joan More

by STARSPAR2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Estrella
Jun 20, 2023 -

Right Honda responded

Starspar2, thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

The actual service provided was what I needed, and Alan the service associate was actually very good. However, I have been less than impressed with the Honda care as it does not appear to be the bumper t More

by MICHAELPBROWN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Fabiano, Gary Kravetz, Jason Decker, Vincent Bonifatto
Jun 20, 2023 -

Right Honda responded

Michael, Thank you for taking the time to provide your feedback on your recent experience at our car dealership. We appreciate your kind words regarding the service provided by Alan, and we are glad to hear that he met your expectations. However, we are sorry to learn that you feel the Honda care coverage did not meet your initial expectations. We strive to be transparent about the coverage and benefits of our extended warranty plans. We apologize if there was any miscommunication or misunderstanding during the purchase process. We would be more than happy to review the details of your Honda care policy with you to ensure you have a clear understanding of the coverage it offers. Regarding your feedback about our cashier, we apologize for any negative experiences you had during your interactions. We take customer service seriously, and it is disheartening to hear that your encounters with our cashier were less than satisfactory. We appreciate you bringing this matter to our attention, and we will address it internally to ensure a more positive customer experience in the future. Matt W. - CR Mgr. - Right Honda

June 14, 2023

I had my first experience with Right Honda in 2022. From the first conversation with Tristan Dailey, to driving off the lot in my Accord, the customer experience was second to none. Tristan was knowled More

by Jener180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Dailey
Jun 20, 2023 -

Right Honda responded

Jener180, thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

Had the best experience here! Matt really took care of me. Definitely would recommend this dealership More

by DANIELLA.URBIETA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt DeRamus, Vincent Bonifatto
June 14, 2023

I had an appt and yet the wait time was 3 hrs when I arrived. Had to reschedule for another day. Once I came back on second attempt, I was first in line at 7am when they opened and yet an oil change s More

by BUGGEMAN2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill (forget his last name) who was my service tech was great though. It’s not his fault that Honda overbooks appointments like this
Jun 20, 2023 -

Right Honda responded

Buggeman2, Thank you for taking the time to share your feedback regarding your recent visit to our car dealership. We sincerely apologize for the inconvenience and frustration you experienced during your appointment and subsequent visit. We understand that waiting for three hours when you had an appointment is unacceptable, and we deeply regret the inconvenience caused. We strive to provide efficient and timely service to all our customers, and it is disheartening to hear that we fell short of your expectations. We apologize for the need to reschedule your appointment and any inconvenience it may have caused. Matt W. - CR Mgr. - Right Honda

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