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Right Honda

Scottsdale, AZ

Overview
Reviews
Vehicles
4.4
3,016 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 3,016 reviews

August 29, 2023

The service department has always performed well for me with my Honda Pilot. Easy scheduling, prompt service, great communication during service, easy check outs with cashier. Everyone very respectful wh More

by SUSANWARD2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Bonifatto
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Aug 29, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 29, 2023

I scheduled an appointment for an oil change, and they got me right in, and out on time. I was very happy with the service today! More

by Lia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker, Vincent Bonifatto
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 29, 2023

I had an app't at 11:00, and my car had not been looked at all day. They asked to keep it overnight because they were "swamped" as per service manager Tim Hatcher. More

by JSF1119
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Hatcher. service advisor Allan
Report | Print
Aug 29, 2023 -

Right Honda responded

Thank you for sharing your feedback about your recent service experience with us. We apologize for any inconvenience you encountered due to the delay in examining your vehicle, as well as the request to keep it overnight. We understand the importance of respecting scheduled appointments and promptly addressing our customers' needs. We sincerely regret that your vehicle wasn't looked at as planned and that we were unable to accommodate your service needs within the expected timeframe. The decision to request an overnight stay for your vehicle was due to the high volume of service requests we were experiencing. However, this should have been communicated to you clearly and in a timely manner. We apologize for any frustration this caused.

Aug 29, 2023 -

JSF1119 responded

There is a reason you have a appointment. If you are not going to honor appointment do not accept appointments. Respect people's time.

August 29, 2023

I love this dealership and would not go anywhere else. . they let you know what is needed and what is not.. they have awesome customer service!! More

by CHALL330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
In service Bill and Alan
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Aug 29, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 28, 2023

The best ever car-buying experience I have ever had. Gary is a rockstar. Gary is the GOAT. More

by MSTORY2014
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Poor service. Wait was long. Pricing was deceitful with all kinds of extra added-on fees. Service was under par. More

by Matt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven - Service Advisor
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Aug 29, 2023 -

Right Honda responded

We sincerely apologize for the less-than-satisfactory experience you had at our dealership. Your feedback is extremely important to us, and we regret any inconvenience or frustration you encountered during your visit. We understand that a long wait time can be frustrating, and we apologize for not meeting your expectations in this regard. Your time is valuable, and we're committed to improving our processes to ensure a more efficient and timely service experience for all our customers.

August 28, 2023

It was easy to make an appointment and everyone was really nice. I was in and out in less than an hour. More

by meglin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
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Aug 29, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 28, 2023

Easy to schedule. Good service from beginning to end. Highly recommend. I will be back. More

by DLONGFELLOW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan, the service manager
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Aug 29, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 28, 2023

Steven was good, but it was hard to get anyone at Honda to call me back or to get answers as to what happened to my car. They did give me a loaner, but they should have when my car oil cap came off after i More

by BRITTANYLETTICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Report | Print
Aug 29, 2023 -

Right Honda responded

Thank you for sharing your experience with us. We deeply apologize for the difficulties you faced, and we appreciate your patience throughout this situation. We're glad to hear that Steven provided you with good service. However, we're genuinely sorry for the inconvenience you encountered when trying to get in touch with our team. Communication is vital, and we understand that prompt responses are crucial to addressing customer concerns effectively. We regret that the incident with your oil cap resulted in such a dangerous situation, and we sincerely apologize for the inconvenience and stress this caused you. It's disappointing to know that there was an oversight during your oil change that led to such an issue. We take full responsibility for our mistakes, and we appreciate your understanding as we worked to rectify the situation. Your safety and satisfaction are our top priorities. We're pleased that we were able to own up to the mistake, conduct thorough testing, and eventually provide you with your car back in a better condition. We're grateful for your patience and for allowing us the opportunity to make things right. Your feedback is crucial to our continuous improvement, and we're committed to learning from this experience to better serve our customers in the future.

August 28, 2023

There were significant communication issues between the person who checked me in and the service advisor regarding an overheating transmission problem on my 2018 Ridgeline Black Edition with only 38,000 mi More

by DONALDOSTROWSKI
Service Communication
Recommend Dealer
No
Employees Worked With
Tim. Truc
Report | Print
Aug 29, 2023 -

Right Honda responded

We want to extend our sincerest apologies for the communication breakdown and the frustration you experienced during your recent service visit. Your feedback is invaluable to us, and we deeply regret any inconvenience caused by the discrepancies in the information provided to you. We understand the importance of accurate communication, especially when it comes to diagnosing and addressing vehicle issues. It's disheartening to hear about the confusion that arose concerning the overheating transmission problem on your 2018 Ridgeline Black Edition. We deeply regret the incorrect information you received about the factory-installed transmission cooler and the shifting statements regarding the approval for a new transmission. This experience falls short of the high standards of service and communication we aim to provide. We want to address this situation promptly. Please know that we take your concerns seriously, and we are actively reviewing our processes to prevent such issues from occurring in the future.

Aug 29, 2023 -

DONALDOSTROWSKI responded

The posted response was just a lot of word salad and more apologies. My initial review did not contain all the miscommunication issues I encountered. I didn't mention how I made numerous unnecessary trips back and forth to the dealership the day my truck was being serviced. I received apologies for that also, in addition to apologies for everything else. All I've heard is one apology after another, how they are reviewing processes, they don't want this to happen again, etc. How about actions, not just apologies? "We want to address this situation promptly." Right Honda has not contacted me directly, nor has anything been done to address the issues I experienced. My name is on the review, so they know who I am and how to contact me. Instead, they chose to respond to the review online.

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