Right Honda

Entire negotiations were based on a prize certificate that I had supposedly won. After nearly 4 hours of working through financing they informed me that the certificate was invalid. They wouldn't return that I had supposedly won. After nearly 4 hours of working through financing they informed me that the certificate was invalid. They wouldn't return it to me because they said they lost it. Left feeling like the biggest sucker in the world. My 7th honda purchase and by far the worst experience. I'm done with Honda's after this experience...Stay away from this dealership!!! More

Called in to see if they had a certain car I wanted. Mr. Wetzel said they did. I expalained to him how this was the second Honda i wanted to buy and another dearer had lied to me and how i was going to be m Wetzel said they did. I expalained to him how this was the second Honda i wanted to buy and another dearer had lied to me and how i was going to be mad if he wasnt telling the truth. He went out into the lot and took a picture of the car and texted to me to prove it. When i go there the car was pulled up in the shade ready to go. I bought the car after the test drive. Thank you Right Honda and Mr. Wetzel More

I have used Right Honda for both new sales and service. Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be very aggressive and high pressure. That I expect, but I want my new car to be perfect and our was not. When we test drove it the check tire light was on. We were assured that it would be checked and fine when we drove it out, but a couple weeks later it came back on. It turns out the rear tire had a slow leak that was not repairable or under warranty. So we had to replace the tire on our brand new car. THEN I used their service department- TOTAL NIGHTMARE! We have a second Honda that is about 5 years old. I needed to take it in for an oil change and a repair. I called and made an appointment and got a quote for both price and the time the repair should take. When I took it in the next day at the appointed time I was told they had no record of my appointment and it would cost over $100 more than the quoted price and take twice as long! I made the appointment early in the morning thinking it would take 2 hours and I could get some shopping done in nearby stores and my husband could sleep in. Now I had 4 hours to kill so I called him and woke him up to take me home. Two hours later they call and the car is ready! uuuugghhh! I woke him up for nothing (the only day we get to sleep in!). When I picked up the car I complained about everything and was told I shouldn't take it in on a Saturday, that they are busy and understaffed on Saturdays. Shouldn't that be taken care of? Then $360 later I get home and look at the paperwork and find a note that the air filter should be changed. Didn't I just pay them to do that? Honestly. I will never set foot in Right Honda again. I love my cars and will always buy Honda, but I'll go elsewhere next time. More

Name a certain quote on a new car. Then after deal is almost complete, they say they made a mistake and quoted on the wrong model. almost complete, they say they made a mistake and quoted on the wrong model. More

Chris did a great job in sales. He listened to what I wanted and worked well with me. when I went to finance all seemed to go well. However, a week later they called and wanted me to come back. The finan wanted and worked well with me. when I went to finance all seemed to go well. However, a week later they called and wanted me to come back. The financing was not going to be approved unless I put down some cash. I told them no, and we reached an agreement after I said I'd take back my other car. This is where things went down hill. I was told that they would get new plates and I would get a refund for my old plates. I was also told the check would be sent to pay off my used car in 2-3 days. I know they have a month but this is what they said. Repeated phone calls to the dealership finance department were not returned. Finally, 2 weeks later, my car salesman found the finance manager and made him talk to me. He kept repeating, you got lower payments didn't you? And, we have 30 days. But would not listen or address the fact that phone calls and messages to him and Corey were not returned. In addition, I received stickers for my old plates - they did not get new plates and they took the refund on the plates. The finance manager insisted that is what they charged me for. When I got home I compared the registration to the charge and found out that as I suspected he was wrong. They simply took another 89 dollars from me. I am going back to the dealership with the paperwork tomorrow to deal with this issue. The communication issues with this company make me suspect that they are using dealer trick to get more money from their customers. He indicated that 'calling back to refinance' was normal. It is not. This is my 7th car and first bad experience. More

Went down to look at some used cars last week. My salesman Bronco was cool. no preasure at all. Drove 4 or 5 cars, went home to think about it and came back the next day to buy one. Very nice place t salesman Bronco was cool. no preasure at all. Drove 4 or 5 cars, went home to think about it and came back the next day to buy one. Very nice place to go car shopping. It's nice to go shop for cars and have no high preasure sales pitch. More

Brought my 20 yr old daughter in to trade in her CRV for a lower pmt. They kept showing us cars for a higher payment and asking if we "loved" the color etc. Because we were women? I think they thought we wo a lower pmt. They kept showing us cars for a higher payment and asking if we "loved" the color etc. Because we were women? I think they thought we would fall in love with a car color and spend MORE when we specifically told them we were looking for a lower pmt. As the previous review noted the Manager here is the worst---when we didn't go for the higher pmt on the pretty blue car he got my daughter on the phone and was SCREAMING AT HER so loudly I could hear him several feet away at which point I took the phone from her and hung up on him and she began to cry. Keep in mind this would have been her third car purchase; even though she's twenty - she's been working for four years and purchased three cars. THESE GUYS ARE THE WORSE, ESPECIALLY IF YOU ARE A WOMAN DON'T SHOP HERE! More

The deal I got from them was great and all was done in less than 2 hours. I told him what I wanted, and what deal I was looking for, and he came very close. My experience with right honda was very Unlike less than 2 hours. I told him what I wanted, and what deal I was looking for, and he came very close. My experience with right honda was very Unlike some of these other dealers in the area, where I had to sit through hard sell, and they never listened to what we wanted. More

i wish i could remember the two salesman helping me. This was a horrible experience. they hijacked my keys and keep them hostage. They hard sell tactics were unacceptable. They were not honest and di This was a horrible experience. they hijacked my keys and keep them hostage. They hard sell tactics were unacceptable. They were not honest and did not provide deals that honda offers and i qualified for. I would never return here. i drove 35 minutes to santan honda and it was worth the drive. No pressure, honest sales, very comfortable. I would recommend santan honda again and tell anyone in scottsdale NOT TO VISIT RIGHT HONDA More

PLEASE AVOID THIS DEALERSHIP. THE SALES MANAGER IS A REALLY WHAT GIVE USED CAR AND NEW CAR SALESMAN A BAD NAME. I WENT IN LOOKING FOR A NEW HONDA. I FELT COMFORTABLE WITH DAVID AND WHEN IT CAME TO NEG REALLY WHAT GIVE USED CAR AND NEW CAR SALESMAN A BAD NAME. I WENT IN LOOKING FOR A NEW HONDA. I FELT COMFORTABLE WITH DAVID AND WHEN IT CAME TO NEGOTIATING A PRICE, THE SALES MANAGER COMES OUT AND PRESSURES ME. HE COMES TO ME WITH A RIDICULOUS AMOUNT TO PUT DOWN. IT REALLY WAS AN INSULT. I TOLD THE SALES GUY, I WAS NOT WILLING TO GO BACK AND FORTH, I JUST WANTED TO THE FULL DISCLOSURE, NO TRICKS NO NOTHING. HE TELLS ME I NEED 9000 DOLLARS TO PUT DOWN TO LEASE THE CAR, PLUS MY TRADE IN. IT TURNS OUT HE LOWERS IT TO 3000. HE SAYS" YOU KNOW, I SOLD SOME CARS TODAY, A LOT, ITS THE END OF THE DAY, IVE GOT A KILLER DEAL FOR YOU...I WILL LOWER IT TO 3000 PLUS YOUR TRADE IN" STUPID ME, I FELT SO PRESSURED, HE WOULDNT LET ME GO, WOULDNT LET ME COME BACK AFTER DINNER, VERY AGGRESSIVE. IN HINDSIGHT, I GOT RIPPED OFF AND HE KNEW IT. NO WONDER THEY HAVE SO MANY BAD REVIEWS. PLEASE AVOID THIS SALES MANAGER MIKE S AND DAVE W THE SALES GUY, IS NICE, BUT BASICALLY JUST FOLLOWED HIS MANAGERS LEAD. IF YOU WANT TO GET PRESSURED AND BE THROWN SALES PITCH LINES, PLEASE GO TO RIGHT HONDA. WHAT A JOKE! SERIOUSLY. More