I’m writing you this email because today I was bent over and swindled at your dealerships service department and I am writing the same report to JD Power, Edmunds and BBB.
I dropped my car off and I needed an oil change, after which at 1015 I received a call from the service advisor telling me that my front brakes needed replacing, along with a $200 fuel line flush, I told him just to worry about the brakes, oil change and wipers. He told me it was $249 for the front breaks which for $40 in parts seems a bit steep but he was “kind” enough to knock off $50 from the service price bringing it down to $199. Awesome. Car was quoted to be ready at 1pm I arrived at 130 and I was told another 40 minutes or so. I got a loaner and ran some errands. I came back an hour later and the car was being washed and another 30 went by, he gave me my invoice and he had in fact knocked off $50 but there was another charge of $100 of break fluid. I was never told this wasn’t included, and that the price would reflect this. Long story short it costs more to maintain my Prius than it does a Ferrari. $522.00 for an oil change and brakes. Give me a break, that’s robbery. Especially when I go to your website and I find the attached special advertised. I was literally bent over and screwed. This will be the last time I spend a dollar at right Toyota. As your GM is a great dude I hold him with the highest respect, yet every time I decide to return and give you benefit of the doubt I literally get screwed. This isn’t a request for anything just a heads up of what will be reported to the appropriate reviewing agencies.
Attached is a picture of your specials. Complete brake service, apparently isn’t complete at all there are an additional $100 in fees that aren’t reflected in the price. How many people a day are getting this service special? You should wise up before you end up with a class action.