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Riley Ford Inc

Plattsburgh, NY

4.8
379 Reviews
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7189 US 9

Plattsburgh, NY

12901

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Showing 379 reviews

November 07, 2026

Very knowledgeable and courteous staff. My salesperson, Jon, was very helpful in every way. I called a month ago asking to be notified if a used Mustang convertible came in. He remembe More

by Kathy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon, Jess
November 04, 2026

Brian is awesome, crawled under my truck to fix the problem. As a result I had the tire replaced at the dealer. I'm away from home, so it was a relief to have so much friendly help. A diamond in the ro More

by Trk919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
October 30, 2026

Always a pleasure doing business at Riley Ford. Great friendly service done right. Highly recommend them. More

by lpombrio
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jenna, Nik
October 30, 2026

The service was great! Booking was no problem. They were ready for us when we arrived. We addressed a couple of recalls and a wheel issue. The service team was professi More

by smank
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Dan
October 23, 2026

I have been a customer with Riley Ford for a few years now. They are very helpful in providing me with the tools I need to keep my car safe and up to date with regular maintenance. More

by nancys_56
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Darlene
October 17, 2026

I purchased this car on the honesty of the service department. The sales person is a rock star. Everyone on the whole team is very good at what they do. More

by dcboyden
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shaun, Darlene. Kelly, David.
October 02, 2026

Riley Ford customer service is "Red Carpet: treatment ~ ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer More

by Pastor Jaime
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Kelly, Ryan
October 01, 2026

Riley Ford provides quality vehicle service. From easy professional scheduling with Kelly and outstanding service provided by the service department. More

by dennis.jacques.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
September 24, 2026

Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie More

by Nicolepeckinpaugh93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Gravelle and Tracie Plunkett
September 21, 2026

The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect! More

by smmarsh65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
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