Riley Ford Inc
Plattsburgh, NY
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Very knowledgeable and courteous staff. My salesperson, Jon, was very helpful in every way. I called a month ago asking to be notified if a used Mustang convertible came in. He remembe My salesperson, Jon, was very helpful in every way. I called a month ago asking to be notified if a used Mustang convertible came in. He remembers me and I bought the car. Financial manager Jess, was an expert. More
Brian is awesome, crawled under my truck to fix the problem. As a result I had the tire replaced at the dealer. I'm away from home, so it was a relief to have so much friendly help. A diamond in the ro problem. As a result I had the tire replaced at the dealer. I'm away from home, so it was a relief to have so much friendly help. A diamond in the rough!!! More
The service was great! Booking was no problem. They were ready for us when we arrived. We addressed a couple of recalls and a wheel issue. The service team was professi Booking was no problem. They were ready for us when we arrived. We addressed a couple of recalls and a wheel issue. The service team was professional and kept us informed when needed. Also, a very nice waiting area! More
I have been a customer with Riley Ford for a few years now. They are very helpful in providing me with the tools I need to keep my car safe and up to date with regular maintenance. now. They are very helpful in providing me with the tools I need to keep my car safe and up to date with regular maintenance. More
I purchased this car on the honesty of the service department. The sales person is a rock star. Everyone on the whole team is very good at what they do. department. The sales person is a rock star. Everyone on the whole team is very good at what they do. More
Riley Ford customer service is "Red Carpet: treatment ~ ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer More
Riley Ford provides quality vehicle service. From easy professional scheduling with Kelly and outstanding service provided by the service department. From easy professional scheduling with Kelly and outstanding service provided by the service department. More
Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases! More
The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect! I have had several service visits and each time they went very smooth and communication is perfect! More
