Riley Ford Inc
Plattsburgh, NY
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Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie Plunkett were both completely outstanding. They went above and beyond to tailor the entire process around my complicated work hours and unique situation. Instead of pushing or rushing me, they took the time to explain every single detail at my level so I felt completely comfortable. We shared some genuine laughs along the way, making what is usually a stressful process feel entirely effortless. They didn't just sell me a car—they truly cared and helped me secure a vehicle that I desperately needed. I am so grateful for their professionalism and kindness, and I will definitely be going back to Jon and Tracie for all of my future purchases! More
The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect! I have had several service visits and each time they went very smooth and communication is perfect! More
GREAT! !! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great s !! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great salesman! Jessica Hanson was a pleasure to talk with about setting up the financing part of the deal and made it clear and easy! More
The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and s I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and she is a standout at this dealership! Awesome to work with! More
