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Riley Ford Inc

Plattsburgh, NY

4.7
374 Reviews
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7189 US 9

Plattsburgh, NY

12901

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Showing 374 reviews

October 17, 2026

I purchased this car on the honesty of the service department. The sales person is a rock star. Everyone on the whole team is very good at what they do. More

by dcboyden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun, Darlene. Kelly, David.
October 02, 2026

Riley Ford customer service is "Red Carpet: treatment ~ ESPECIALLY the pickup/return and loaner benefits ... they go waaaaaaay beyond the average dealerships and great you as family rather than a customer More

by Pastor Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly, Ryan
October 01, 2026

Riley Ford provides quality vehicle service. From easy professional scheduling with Kelly and outstanding service provided by the service department. More

by dennis.jacques.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
September 24, 2026

Five stars isn't enough for the incredible team at Riley Ford! I recently purchased a 2023 Ford Explorer, and the entire experience was absolutely epic from start to finish. Jon, my sales agent, and Tracie More

by Nicolepeckinpaugh93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Gravelle and Tracie Plunkett
September 21, 2026

The service department is Top Notch! I have had several service visits and each time they went very smooth and communication is perfect! More

by smmarsh65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Sorry, I can't remember
September 17, 2026

Super friendly staff and very clean well kept dealership. By far the best dealership in town. More

by Chad Frechette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
September 06, 2026

GREAT! !! The vehicle I purchased could not have gone any easier. John Lawton made it a very low stress collaboration and was not overbearing at all! Great s More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales John Lawton, Finance Jessica Hanson
September 03, 2026

I found the attention to detail from the Riley crew rewarding and the care taken to inform me of any issues appreciated. More

by ryan.ryan.2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can not remember names.
August 21, 2026

The service department is outstanding! I have been going to this dealership for several years and they go above and beyond to ensure I’m happy. Darlene is normally my service advisor and s More

by paulzelinsky821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene
August 20, 2026

Always professional always attentive and trustworthy. I have been associated with Darlene for many years and it is great to work with her More

by twopals43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Treya
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