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Riley Ford Inc

Plattsburgh, NY

4.8
310 Reviews
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7189 US 9

Plattsburgh, NY

12901

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Showing 310 reviews

January 27, 2025

On January 27 I showed up for an appointment with service for 10:30.. I was turned away because they either changed my appointment without notifying me or wrote down wrong time. I traveled 15 miles one way a More

by ddhayes1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Mcbreairty
January 24, 2025

I am very pleased with the work done at the service department!! I'm looking forward to February 4 to finish what the breaks and purge thing needs!! Thank you, Bonnie Osborne More

by Grandchildre#6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Kelly
January 23, 2025

John at Riley Ford was amazing throughout the buying process. Every person at the dealership was so kind. Highly recommended. More

by aosborne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lawton
January 14, 2025

Great service and communication plus they picked up my vehicle and returned it to me More

by Jayannis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Praetorius
January 13, 2025

Whole experience from start to finish was smooth! Great people and great service! Thank you! More

by b.praetor13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
December 30, 2024

I brought it in for a noise and sequel problem and it is still making the noise. More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Martineau
December 26, 2024

Awesome Dealership, an incredible team! ! It truly is a family oriented dealership, I highly recommend this dealership for new car sales as well as service! More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Roberts, Jenna Seguin
December 12, 2024

They take customer service to an outstanding level. A brief question lead to a service tech coming out and answering more questions. More

by Pereau2272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately not known
December 12, 2024

Riley Ford is very very dependable. And complete work as promised when promised. Trust them completely More

by gtcarnut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Jason,
December 08, 2024

We have bought several vehicles from Riley. Customer Service is top notch. Ryan our sales person always explains all the features in our new vehicle so we understand. More

by gsduquette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Roberts, Casey Martineau
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