Rimrock Subaru

Sales Manager Lance lost this sale After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult prob After having a cash deal essentially done by Jo, I was handed off for some reason to sales manager Lance who crashes into the deal with an insult probably meant to be funny, and it went downhill from there. Many people don't bother approaching a dealership until they have decided specifically what they want, in order to avoid all the BS that goes along with car sales of old. Insulting such customers in a misguided attempt at up-selling is not a winning approach. More

Traveler needing assistance I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low spee I was traveling alone back home from Sheridan, MT to WI. I have a 2018 Subaru Forester- on lease. I got a growl noise in back end of car at low speed. Called Rimrock Subaru ( after called Gallatin Subaru in Bozeman,MT who said they had no service openings to assist me) . Spoke with Michelle Baughman who after listening to my problem asked me where I was at from Billings, set me up with an appt. I was so relieved for her getting me in for a diagnostic check. She was so wonderful when I got there as was other staff. What a great service dept & staff. They also advised me that air filters were very dirty so I had them change those it also. Michelle is top notch - very caring & professional. I am so very appreciative of this dealership & their service dept. More

Great service! I was very impressed with Michelle and Jorge. Michelle especially , who went out of her way to go over some of the new features on the Subaru. On the I was very impressed with Michelle and Jorge. Michelle especially , who went out of her way to go over some of the new features on the Subaru. On the other hand I was disappointed in the fact how quickly my windshield got cracked in Billings. My other car is a jeep and as many things hit my windshield it doesn’t crack as quickly as the Subaru did. But that fact doesn’t alter the fact that the service was excellent despite not being able to fix my windshield. More

Fantastic! On August 24, 2019 I chose Rimrock Subaru due to the good service and longevity in the business. Both my parents had Subaru’s and so I knew the reli On August 24, 2019 I chose Rimrock Subaru due to the good service and longevity in the business. Both my parents had Subaru’s and so I knew the reliability of these cars. I was not sure what exact type of Subaru I wanted until I, and my husband, had the chance to speak with Christopher. He spent time with us and finding out what price range I needed, discussed my desire for trading in my current car and what I wanted out of the Subaru. Christopher showed me a list of cars in my price range and found the 2017 Subaru Outback Wagon. We took it for a test drive and it was exactly what I was looking for in terms of handling, space inside car, lane assist and other technology, stability of the ride, and mileage. Throughout the process I felt respected and made to feel I mattered. Everyone we met were friendly, kind and respectful and met my needs fully. More

Waste of time Took elderly parents to dealership to trade in a car with 9300 miles for a new car. Book value on their used car was about $15000 on the low end. Deal Took elderly parents to dealership to trade in a car with 9300 miles for a new car. Book value on their used car was about $15000 on the low end. Dealership offered $10000 trade in value. What a joke. Wasted about 2 hours of our time then gave some BS reason the trade was so low. They were literally trading as close to a perfect condition car as a new one with under 10k miles on it. Stay away!!!!!! More

Way better than last time Went to this dealer when I moved here a year ago for general maintenance and said I would never be back due to the bad experience. Was hesitant when t Went to this dealer when I moved here a year ago for general maintenance and said I would never be back due to the bad experience. Was hesitant when they called about bringing car in for a recall issue but decided to go. Glad I did. The changes are 180 degrees. Now has a friendly staff both in maintenance and sales that makes you feel comfortable without being rude or pushy. Probably have regained my business as I have been driving to the dealership in Bozeman 150 miles away for service. Will be glad to keep things local with professional and courteous service. 😎 More

Fantastic service Everyone was efficient and customer service was excellent. Their shuttle service took us to Sam’s Club so we could shop while our car was serviced and Everyone was efficient and customer service was excellent. Their shuttle service took us to Sam’s Club so we could shop while our car was serviced and then picked us up along with our groceries. Saved us a huge amount of time. They did everything they said they would in the time they said it would take. When they found something else that needed replaced they fixed it right away because they knew we lived 2.5 hrs away so another appointment would have been inconvenient. More

Great service and selection I Found great service and selection at the Subaru dealer. They were thorough and patient with my questions, and gave me a chance to look at several d I Found great service and selection at the Subaru dealer. They were thorough and patient with my questions, and gave me a chance to look at several different cars. The salesman Doug, even drove four hours to deliver our car to us. More