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Rimrock Subaru

Billings, MT

4.3
198 Reviews

324 South 24th Street West

Billings, MT

59102

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Showing 198 reviews

August 31, 2021

Excellent service department. Communication is superb between customer and customer service. Very convenient and always on time. I would highly recommend this service department. Wonderful More

by Ru y klein
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 02, 2021 -

Rimrock Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2021

Sales rep Jesse King was very knowledgeable and personable. A real pleasure to work with. More

by Don
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
King, Jesse
Sep 02, 2021 -

Rimrock Subaru responded

Hi Don, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

August 08, 2021

Very friendly and professional staff. Low key approach. Straightforward process start to finish. Very informative and yet quite time. efficient. I highly recommend this dealership. More

by AL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Hinton
Aug 17, 2021 -

Rimrock Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rimrock Subaru. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 30, 2021

I was impressed! Tyler is a “keeper”. He made me feel like my safety in my Subaru was important to him. The tech found a nail in my tire that I had forgotten to mention when I drove in. There was a recal More

by piequeen1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Hall, a service tech who found the nail.
Aug 17, 2021 -

Rimrock Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2021

Knowledgeable sales staff, that do a good job telling you about the vehicle without a lot of hard selling. More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Blackburn
Jul 05, 2021 -

Rimrock Subaru responded

Hello Larry, we're happy you found our staff to be so supportive during your experience here at Rimrock Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2021

A bit disappointing. First service after a purchasing anew car from same dealership. 6,000 mile service should make it clear it’s a new car. But no check in on “how do you like it” or asking about any is More

by Beckerjimnm10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 20, 2021 -

Rimrock Subaru responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 and we will do our best to make this better.

June 16, 2021

They stink! Just because my car has hail damage, doesn't mean they shouldn't honor the 100,000 mile warranty! Take heed to anyone who buys a car, or deals with them More

by HillaryE29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Desiree Blackburn
Jun 19, 2021 -

Rimrock Subaru responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to our General Manager, Henrich Kundig, at hkundig@rimrockauto.com or (406) 651-5200 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

June 11, 2021

Not as good of experience as have had in past. No check point proof. The form was thrown away or none filled out. Not explained. Car sat when finished for over half hour. Had to go ask for paperwork. More

by Feeleysm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
Jun 12, 2021 -

Rimrock Subaru responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2021

Quick and easy,friendly,trustworthy,good honest work,good oil products,good car wash,what else can I say ,good job people keep up the good work More

by 2214Sumac.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brody,George, Charese Aibana
Jun 12, 2021 -

Rimrock Subaru responded

Hello, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 05, 2021

Trey Hinton was my salesman and he, Henry and Zach were all great! They spent a lot of time going over everything with me and answering all of my questions. My car just had it’s six month checkup. The s More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Hinton
Apr 06, 2021 -

Rimrock Subaru responded

Hi Sherri, thank you for your kind words! We're happy we could help. It's experiences like yours that really keep us motivated! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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