Rivard Royall GMC

After shopping several dealerships across West Tennessee, I ultimately purchased my 2026 GMC Canyon AT4 from Rivard-Royall GMC in Memphis, and I'm glad I did. My salesperson, Jarvis Harden, was outstandin I ultimately purchased my 2026 GMC Canyon AT4 from Rivard-Royall GMC in Memphis, and I'm glad I did. My salesperson, Jarvis Harden, was outstanding from the beginning. He was honest, straightforward, and never played games with the numbers. Every time we discussed pricing, the numbers on the worksheet matched what he told me. There were no surprises when it came time to finalize the deal. One of the biggest reasons I chose Rivard-Royall over other dealerships, including Serra of Jackson, was transparency. Jarvis took the time to explain every number on the deal, answered every question I had, and never pressured me into making a decision. I always knew exactly where I stood. Rivard-Royall also offered a stronger overall deal. They gave me a true $35,000 trade allowance for my truck, provided a larger discount on the Canyon, honored the GM Conquest rebate, and didn't add a dealer documentation fee. Everything was clearly laid out on the worksheet. In the end, I purchased a Canyon AT4 that was better equipped than the other truck I had been considering, and my payment was about $104 less per month over the same length and interest rates as Serra of Jackson TN. Over the entire loan, that's a savings of approximately $7,488, while getting a truck with more features. Buying a vehicle is one of the biggest purchases most people make, and Rivard-Royall earned my business by being transparent, respectful, and competitive from start to finish. I never felt pressured, and I never had to wonder whether the numbers would change at the last minute. If you're looking for a GMC, I highly recommend asking for Jarvis Harden. He made what is often a stressful process straightforward and enjoyable, and I'll definitely give Rivard-Royall the opportunity to earn my business again in the future. More

He updated me with the status of my vehicle and he was very polite. Great guy he took care of me and my vehicle. very polite. Great guy he took care of me and my vehicle. More

Great personality line of communication was very good He kept me updated on the status of my vehicle. kept me updated on the status of my vehicle. More

It was great The representative that I work with, she have a great personality. She kept me up-to-date on my vehicle. It was a great expanse. have a great personality. She kept me up-to-date on my vehicle. It was a great expanse. More

Exceptional dealership and staff They listen to my needs got me exactly what I wanted for the price. I wanted to pay exceptional job. got me exactly what I wanted for the price. I wanted to pay exceptional job. More

Yes Very good knowledgeable, good information, Help me out a lot, pay attention to what I ask about out a lot, pay attention to what I ask about More

Everyone was great. Thanks Service was excellent, on time with repair, customer service was outstanding. Thanks Service was excellent, on time with repair, customer service was outstanding. More

Always excellent service. Fast and friendly Always excellent service. Fast and friendly service. I always enjoy a cup of coffee or tea in the comfortable waiting room Fast and friendly Always excellent service. Fast and friendly service. I always enjoy a cup of coffee or tea in the comfortable waiting room More

Service does not communicate well. I know I have a history with them but its been less than desirable to say the least. Having to constantly call for updates after being told that they I know I have a history with them but its been less than desirable to say the least. Having to constantly call for updates after being told that they would reach out to me by a certain time is unacceptable. At a certain point, I know they just want me gone and they have made that clear. I will never return to this dealer unless its related to warranty work they are responsible for More

My sales lady was great. She. Was very know about the vehicles that was on the lot. She took the time to let us look at many different trucks. I would recommend her to my fri She. Was very know about the vehicles that was on the lot. She took the time to let us look at many different trucks. I would recommend her to my friends. More