River Front Chrysler Jeep Dodge Ram - Service Center

Love Riverfront Every time I take my Jeep for service they service department always takes care of me and my Jeep! They are friendly and deliver quality service at a Every time I take my Jeep for service they service department always takes care of me and my Jeep! They are friendly and deliver quality service at a fair price. I have been leasing and buying and servicing my cars from Riverfront for over 20 years. Won’t go anywhere else. More

Outstanding job very efficient and timely but DONT WASH IT When you wash it and not dry it right away it leaves very ugly water marks SO DONT WASH IT AFTER SERVICING THE CAR PLEASE When you wash it and not dry it right away it leaves very ugly water marks SO DONT WASH IT AFTER SERVICING THE CAR PLEASE More

So impressed After learning of a family medical emergency, we needed to leave immediately and get to Georgia. My Jeep was almost due for an oil change and I wante After learning of a family medical emergency, we needed to leave immediately and get to Georgia. My Jeep was almost due for an oil change and I wanted to make sure all the fluid levels were where they should be for this long trip. We pulled up to the service door and were met by "Red". After telling him of our predicament, he took us to Martin, who assured us it would be ready shortly. I looked back and saw my Jeep was already on the lift and a mechanic was being brought over to take care of it. We were out of the dealership in less than half an hour. We can't thank them enough for their understanding and compassion while they got us ready to go. They were more than wonderful. More

Recall Had 2 recalls on my 2018 Pacifica and it stated would take about an hour for each and I set up my appointment and took the vehicle in and they finishe Had 2 recalls on my 2018 Pacifica and it stated would take about an hour for each and I set up my appointment and took the vehicle in and they finished both recalls in 40 minutes. Great Job. When I did my first oil change it wasn't the same but this one they redeemed themselves. More

Very courteous and professional Each time I have been here the service staff has been helpful and professional. Their estimated wait times have been accurate as well. Even though the Each time I have been here the service staff has been helpful and professional. Their estimated wait times have been accurate as well. Even though they are farther than another dealership I have been to, I would drive the extra distance to come here. More

Service Department Cares We are on a long trip and stopped in the area visiting family. Our van had a recall that I saw in an email from Chrysler and we were experiencing a m We are on a long trip and stopped in the area visiting family. Our van had a recall that I saw in an email from Chrysler and we were experiencing a minor problem with the vehicle. I stopped in to see if I could make an appointment to bring my vehicle in within the next couple of days. When I spoke with the service adviser, he said that if it was okay with us, he would take care of the issue immediately. Never had that happen before. Within a half hour we were on our way. Thank you River Front Chrysler! Denny Komes More

Great service We had our engine replaced on our Jeep Compass. The work was done quickly and efficiently. So far, it runs like new. Great job Gary. We had our engine replaced on our Jeep Compass. The work was done quickly and efficiently. So far, it runs like new. Great job Gary. More

Amazing Service!! I brought in my 2015 Dodge Charger without an appointment for a recall in hopes I could get it done. I have always dreaded going to any car dealership I brought in my 2015 Dodge Charger without an appointment for a recall in hopes I could get it done. I have always dreaded going to any car dealership because I always feel like I will be taken advantage of. However, this time I was sorely mistaken. I was quickly greeted by Nathan in the service drive and he even opened my car door for me. He greeted me with so much kindness and respect and had a big smile on his face, he made me feel welcome. A feeling I have never had before at a car dealership. He was nothing but respectful and kind during our whole interaction and accommodated my needs of getting the recall done..without an appointment! He then mentioned that my car was due for some scheduled maintenance and took the time to explain what was what, he was not pushy at all which made the experience even better. He took at least 20 minutes to go over everything with me and priced it all out, he was very pleasant to be with the whole time and did not get annoyed with my questions. I am glad I chose to get my recall done at Riverfront. Riverfront is now my dealer of choice! Nathan was excellent and I WILL be back for all my service needs. Thank you Nathan! More

Horrible Service Work, Bordering on Criminal My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

Service Nightmare Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back an Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back and they reset the code and told me it would. be okay. 3 miles later fhe light came back on. Called for an Appt for Thursday at 9. Just left there 10 hours later for a 2 hour repair. NOT happy. General Manager started to scream at me for wanting my car fixed. I have a video of him screaming at me. Very unprofessional. More