River Oaks Chrysler Jeep Dodge Ram

Great experance I was searching for a 2014 Cherokee Trailhawk and found River Oaks Chrysler had one like I was searching for in transit, I called talked to Blake Helf I was searching for a 2014 Cherokee Trailhawk and found River Oaks Chrysler had one like I was searching for in transit, I called talked to Blake Helfman, he sent me information on the vehicle and I put a deposit down to secure the purchase, Blake kept me informed on the disposition of the car helped me get answers from corporate engineering on some questions I had to be able to tow it behind our motorhome, Fred Afshar called to let me know the vehicle had arrived at the dealership and set up for me to come in to complete the purchase, Fred orientated my wife and I on the vehicle (very thorough), Luke Holdorf took care of the financing and extended warranty, he was very thorough and helpful explaining everything so I fully understood. Mark MCCARY is their accessory person and he has been extremely in arranging the installation of the equipment to be able to tow our new Cherokee behind our motorhome. I would recommend this dealership to anyone interested in purchasing a vehicle. More

Customers BEWARE! I went to River Oaks Dealership on April 8, 2014 to purchase a used 2013 Dodge pickup. The price had already been settled on and I was traveling 3 ho I went to River Oaks Dealership on April 8, 2014 to purchase a used 2013 Dodge pickup. The price had already been settled on and I was traveling 3 hours from Louisiana to finish the deal. I let the salesman know I was on my way. Before I made the trip tho, I had the salesman walk around the the vehicle and describe to me any flaws on this vehicle. He assured me it was in perfect condition, nothing to report, only 3 tiny rock chips, so small you can barely see them. Once arriving at the dealership, the parking was awful. Once a person left a parking spot we were able to have a place to park. Walked inside the Pre-Owned building where 2 salesmen were sound asleep on the sofa facing you as you walk in the door. They never looked up. Several other salemen looked to see who walked in. I told them who I were looking for, they said they had not seen him for about 20 minutes. One gentleman kinda looked for him then after waiting about 5 minutes they pointed to a guy walking in the parking lot with a female, as they both were eating ice cream. Once he came inside I introduced myself and he asked if I had seen the truck. I told him no, I didn't see it anywhere. He went to get it out of the back somewhere and brought it out front. Once I walked up to the truck I immediately noticed a 2 ft scratch on the driver's door and a red scrape and a white scrape from a door, both on the passenger's side along with several other rock chips. The vehicle had not been washed or detailed. Pollen was in the bed. On top of the cab, it looked like it had been parked under a tree and junk was built up. The sales manager, Jim told me it was a used truck and that's what I get for the price. The price settled on this truck was about $32,000. I told the sales manager that I would have bought the truck if it had been as I was told and cleaned up to look worth the price! He told me he had cut the price to the bone, it's a used truck and what did I expect? He was visibly angry. I told him thank you but I was not buying the truck! This was an awful experience! I hope other customers BEWARE! More

Yves was attentive and showed me every vehicle I was interested in and there was no pressure to buy. After my purchase, time was spent to be sure that I was comfortable with all of the electronics and interested in and there was no pressure to buy. After my purchase, time was spent to be sure that I was comfortable with all of the electronics and other features of the vehicle. More

scheduled service for recall. when arrived told the vehicle would not be completed today because already had 4 vehicles ahead of me. Don't understand why they would schedule an appointment knowing the vehicle would not be completed today because already had 4 vehicles ahead of me. Don't understand why they would schedule an appointment knowing they couldn't do the work. this is the 3rd horrible service experience at this dealership. will never return here More

OVER THE PAST 45 YEARS I;VE BOUGHT -SOLD TRADED MANY MANY MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTUR MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTURE CAR/TRUCK PURCHASES WILL BE @RIVER OAKES! YOU SHOULD DO THE SAME! More

Zero stars is still too many for these guys. Sarcastic and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. I found a vehicle online, called up mere hours after it was posted, and tried to put a deposit down on it to hold the vehicle --explaining that I would be there within 24 hours to pick it up. Financing was taken care of, and it was the end of the month. The gentleman laughed at me saying "No, no chance. If we did that, every car on the lot would be on hold and we wouldn't need any salesmen." This was a 745pm call, when the dealership closes at 8pm. OK, no problem. Called back first thing in the morning to ensure the vehicle was still available--I was told by three people it was, and then informed them I would arrive within three hours to sign the PO and drive away. OK, no problem again. Somehow, miraculously, unbeknownst to anyone.. the vehicle was sold! Financing arranged, cash in hand, multiple phone calls with intent to buy and offering funds to hold it .. and nothing. This is by far the worst dealership I've ever encountered, and am thankful that I didn't purchase a vehicle from them. If they treat customers with money in hand this way, I hate to think how they treat people after the sales process. Unprofessional, unethical, inflexible, rude, and in severe need of even basic customer service training. I wholeheartedly DO NOT recommend this dealership to anyone, under any circumstance. I wish this were isolated to one salesman or rep, but it is a pervasive problem throughout the organization. Multiple people all playing the same games. More

Blake and David were very cordial. They exceeded our expectations in regards to customer service. They met all of our needs and were able to accommodate every request. Would definitely recommend. expectations in regards to customer service. They met all of our needs and were able to accommodate every request. Would definitely recommend. More

My experience with this River Oaks, as a whole, was first-rate. I placed an order for a Jeep Grand Cherokee with Mark Gusman, and he couldn't have been more helpful. He was very non-nonsense and did first-rate. I placed an order for a Jeep Grand Cherokee with Mark Gusman, and he couldn't have been more helpful. He was very non-nonsense and did not try to wheel and deal like the typical car salesman. His price for the Jeep was significantly lower than any other dealer in the Houston area (which says something). I also spoke with Lionell Logan, the other Internal Manager, while there, and my experience with him was equally as pleasant. I can't speak highly enough of this dealership, as the entire experience was completely painless and nothing like I have ever experienced before. It truly was refreshing. Even the Finance Manager was straightforward and courteous. If you are looking for a Chrysler, Jeep, or Dodge, you can't go wrong with River Oaks in Houston. More

Fast straight forward new truck sales and quick financing. No over sale like most dealerships. Excellent experience. I have bought 4 vehicles here over the past 10 years and the experience has alwa financing. No over sale like most dealerships. Excellent experience. I have bought 4 vehicles here over the past 10 years and the experience has always been consistently great. More

Best car buying experience I have ever had. I have bought two vehicles there previously. The Jeep is great, the negotiations were a snap and the order process delivered exactly what I wanted. bought two vehicles there previously. The Jeep is great, the negotiations were a snap and the order process delivered exactly what I wanted. More