Rivera Toyota - Service Center

waste of time scheduled a service to replace a strut on my rear driver side tire, took day off of work, only to find they didn't have a loaner car for me, (wife the scheduled a service to replace a strut on my rear driver side tire, took day off of work, only to find they didn't have a loaner car for me, (wife then had to leave work to get me) then when they called to tell me car was ready to pick up, They informed me they confirmed my problem and ordered the part and NOTHING was done!!!!!!! Complete smoke screen, Terrible!!!! They can keep the part they ordered, cause I will never step foot in Rivera Toyota again! More

Strong Customer Service experience at the service department I took my car in for a standard service appointment, but the service manager was far from standard. We were greeted and they were well prepared for ou I took my car in for a standard service appointment, but the service manager was far from standard. We were greeted and they were well prepared for our visit. They knew who we were in advance and the car quickly went into the garage while we were comfortably seated and shown the coffee, TV, etc. We were given regular updates and were quickly and efficiently on our way. Both Mark Anderson, and John Hunt made the service experience one that was nice, and not the usual "dental-like" appointment that you dread going to....Kudos to the team! More

Totally Efficient and Professional Service Scheduled my oil change on line a few days before my appointment and when I arrived at the Toyota Service, Ronald Odegaard new exactly what I needed a Scheduled my oil change on line a few days before my appointment and when I arrived at the Toyota Service, Ronald Odegaard new exactly what I needed and was very efficient. The friendly and professional service was outstanding along with Ron's great customer service . He answered a number of my questions with expertise and confidence, also demonstrated to me how poor my brakes were w/ visual demonstration...for me, this was a plus! Thank you for a thorough and efficient job done on my car, drives like new!! More

5 Star Fast, friendly, efficient Jose Azize has been in charge of servicing my Corolla for almost a year now. He's friendly and helpful. He's easy to get hold of by phone to make ap Jose Azize has been in charge of servicing my Corolla for almost a year now. He's friendly and helpful. He's easy to get hold of by phone to make appointments and he's very flexible in making appointments. He listens to your descriptions of the problems you may have with the car and he explains any issues when the work has been done. The car comes out of service like new. Keep up the good work, Jose and Thanks, Vincent Longhi, Toyota Corolla owner More

best service in Westchester What I like is being associated with the same service adviser. His name is Ronald Odegaard. He knows my car. He has good memory. He has good advice. What I like is being associated with the same service adviser. His name is Ronald Odegaard. He knows my car. He has good memory. He has good advice. Meanwhile they are very honest, there are plenty of tiems when they could say I needed something and in fact they say we checked out, no problem or we checked out and it just required a litle adjustment. part of the service. The only problem I have is getting too many annoying emails from salesmen trying to get me to sell my 2010 with 60,000 on it and buy a new car. I can understand once a year. After that I feel like they think I am idiot. I buy a toyota so I can go 200,000 with it. I am sorry if that hurts salaries. But I can assure you that shoddy cars that can only go 60,000 would hurt salaries more. All of that said I did buy my car when it was toyota north and they were wonderful to me. More

10K Service Fast, efficient and nice waiting area. Not waiting and kept informed to assure that car was being worked on expeditiously. Rivera has a nice set up Fast, efficient and nice waiting area. Not waiting and kept informed to assure that car was being worked on expeditiously. Rivera has a nice set up with expedited services in managing their resources and not mixing with more detailed repaired services. More

Great Service department This service department is very accommodating. They always try to fit you in when you need to come. The people at the desk are smart and efficient. This service department is very accommodating. They always try to fit you in when you need to come. The people at the desk are smart and efficient. Work has always been top notch. Full service day on Saturdays, and partial on Sunday. Great!!! More

Service Excellence Great service experience every time. Ron and the service crew are knowledgeable and helpful. I recommend them highly. I look forward to buying my next Great service experience every time. Ron and the service crew are knowledgeable and helpful. I recommend them highly. I look forward to buying my next car from them. More

Great express service This morning I brought in my 2016 Toyota Camry in for the 10,000 mile service. Working with Jose of Rivera Toyota is a pleasure, he knows his work a This morning I brought in my 2016 Toyota Camry in for the 10,000 mile service. Working with Jose of Rivera Toyota is a pleasure, he knows his work and does it to the greatest satisfaction, as usual. When the car was completed, it looked as if it just came out of the showroom. RM More

Great service!! I noticed my front bumper had started to come off a few times. So I called wonderful Kevin Feldman, our service consultant, who said come right over, I noticed my front bumper had started to come off a few times. So I called wonderful Kevin Feldman, our service consultant, who said come right over, which I did. Within a few minutes he fixed it for me!! Needless to say I was thrilled!! More