Rivera Toyota - Service Center

BEST EXPERIENCE Jose Azize was my express service advisor this morning. He was just terrific! Polite and informative and got my car in and out quickly. He had it w Jose Azize was my express service advisor this morning. He was just terrific! Polite and informative and got my car in and out quickly. He had it washed and helped me with a few questions I had re: my Highlander. More

went for my 15,000 checkup. The service department employees that I dealt when arriving and departing were outstanding! Though I didn't encounter the men working on my car, their The service department employees that I dealt when arriving and departing were outstanding! Though I didn't encounter the men working on my car, their work obviously was fine. More

Great express service Jose Azize is the express service guy. He's courteous and quick. And he has a great upbeat attitude. The team is a real team. Jose Azize is the express service guy. He's courteous and quick. And he has a great upbeat attitude. The team is a real team. More

Consistent High Quality Work These guys are keeping my 2001 Toyota Land Cruiser with 110k miles on it in excellent shape. As it's an old car, I've tried a few times to go to other These guys are keeping my 2001 Toyota Land Cruiser with 110k miles on it in excellent shape. As it's an old car, I've tried a few times to go to other mechanics, but none of them have produced the consistent, high quality work of this service department. More

Recall Friendly, fast and helpful. Would use them again for other things. Donato was helpful in recommending other things that may need to be done. Will prob Friendly, fast and helpful. Would use them again for other things. Donato was helpful in recommending other things that may need to be done. Will probably go back for oil changes and timing belt the car will need soon. More

Service Dept I scheduled appt for NY State Insp for approx 8am while I wait on my 15 Sienna. Only a handful of customers in waiting room (less than on my other vis I scheduled appt for NY State Insp for approx 8am while I wait on my 15 Sienna. Only a handful of customers in waiting room (less than on my other visits). Was completed in a reasonable time frame. I was offered to have vehicle washed but declined as rain was forecast. More

15k Service I was a little late...Jose made me feel welcome and my service was done by the time I watched my fav morning news show and finished the coffee and bag I was a little late...Jose made me feel welcome and my service was done by the time I watched my fav morning news show and finished the coffee and bagel they had waiting me. Better than home!!! lol More

5,000 mile service Very efficient and courteous. Nice waiting room with coffee and eats. There was no payment for service as I lease and the service was free. Very efficient and courteous. Nice waiting room with coffee and eats. There was no payment for service as I lease and the service was free. More

10K Quick Service and Recall Repair When I made my 10K quick service appointment online, the site suggested repair of the tailgate electronic control unit as a recalled issue, which I ag When I made my 10K quick service appointment online, the site suggested repair of the tailgate electronic control unit as a recalled issue, which I agreed to. Well, the entire thing was seamless and the extra repair tacked on what felt like only a couple of minutes -- almost imperceptible. Great service! More

Trust is important I believe that trust is important when getting your car serviced or repaired. I know some Toyota service centers that don't care about customer relati I believe that trust is important when getting your car serviced or repaired. I know some Toyota service centers that don't care about customer relationships and only care about squeezing the most money out of everyone who walks through their doors. I feel Rivera honestly wants to win your trust and would genuinely like to make you a return customer. I have been taking my 3 Toyota vehicles to this service center for a long time and I like that the service advisors at the desk have remained the same for many years. That suggests that Rivera Toyota is doing something right. I can't imagine going anywhere else. On top of everything else the manager John Hunt is an upstanding guy who tries to do right by every customer. More