Hello, I made an appointment and took my car to Serra Kia
Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She
Gardendale. I received a coupon in the mail for service so I made an appointment for and I also told the clerk that my car has been running hot. She said that she would make a note of the problem and made me an appointment for June 28,2022. Got my car back on Friday and it was still running hot. I spoke with Michael on the 29th. We talked about the problem, reasons why it would run hot and he kept insisting it was the compressor. I informed him that I had that replaced in 2020. Since he insisted. I approved the work. Thinking since he was the professional in this area, I would get a working car. He first talked about body on the car. I let him know that wasn’t my concern. I was concerned about it getting hot all the time. I paid for a service that was not needed and did not address the problem($1,200.10). Picked up the car on July 1, 2022. That same day it ran hot. On 7/07/2022: We dropped the car off because it is still running hot. After they called me to tell me that it was a cracked thermostat housing and wanted $635 to repair. I thought about that & decided that I’m not giving them another penny. They should have found it the first time when they got $1,210.07. They had no record of the information I gave them and Michael claimed that I turned down services😞I only turned down new tire and body work. He had no notes of my concerns and neither did the clerk that made the appointment. Thermostat housing was replaced and the car is still running hot. That was not the problem either. On July 27, 2022, I called Riverchase Kia and talked with Dylan. I was told to bring it the next day. Before I left he stated, “I know my cars, I can smell oil. It needs a valve cover gasket.” He informed me the the diagnosis would be $199 but would go toward service provided.That’s not the problem. Still running hot. Now they have had my car over a week. Kia techs should know their cars. I need my car fixed and a refund for the unnecessary funds I paid which total over $2K.