Greenway Kia of Riverchase

Helpful, friendly, and efficient and Myron was professional and friendly. Satisfied with treatment from all the staff that we dealt with. professional and friendly. Satisfied with treatment from all the staff that we dealt with. More

This is my original review before they reached out and asked to remedy my issues. Get EVERYTHING in writing!! They sold me a service plan, overpromised and underdelivered. You can never just talk to asked to remedy my issues. Get EVERYTHING in writing!! They sold me a service plan, overpromised and underdelivered. You can never just talk to one person, the entire process they wanted 10 people involved so you don't know who said what or how to hold them accountable. They just all point fingers at each other. After sell service is even worse. They just laugh in your face and keep lying. I went up there twice to try to fix the issue. They always have an excuse of why they can't help. Do yourself a favor and go somewhere else. Do not purchase their add-ons Update: They brought my truck back in to do full service at no charge to show good faith. The manager was sincere in his apologies of how bad the first experience was. Of course they asked me to take my original review down. They brought my truck in for tire rotation, filter changes, and oil change. NOTHING CRAZY Not trusting them from the first interaction I sharpied my tires. Labeling them 1-4 Tires had not been moved. I also marked the air filters, which they didn't touch either. I can only hope they did the oil change as they promised. But I wasn't going to make them change the oil again. My truck had handprints smeared all over the hood and quarter panels so bad I had to get it hand detailed. 2 of my rain guards were cracked from what I can only assume was excessive force when closing the doors, they were perfect when I bought the truck. The manager said he would make it right but it's been 3 weeks and no response. More finger pointing of who was supposed to reach out to me. They did confirm my air filter was in but that doesn't help if they don't call for service. I hate the be that guy... But this is ridiculous. I was hoping I just caught them at a bad time. I won't be using them for service or sales. I hope they fix their internal issues or that new building they just finished won't last long. I'd like to think the problem was on the service side but they clearly go unmanaged as the customers expense. All I ask them to do was keep their word and do what they promised they would do from the beginning. I still haven't seen the cancellation of my service package credited. More

Clarence was our salesman and he was fantastic. Very knowledgeable on the vehicle we purchased. Nice, pleasant, and worked with us to get the best deal possible. Everyone we met at Greenway KIA wa Very knowledgeable on the vehicle we purchased. Nice, pleasant, and worked with us to get the best deal possible. Everyone we met at Greenway KIA was polite and help me and my wife feel at ease. Won’t be the last car we buy at Greenway KIA. More

It was a very nice dealer ship car,the sales person was very nice and got the deal done Mr Clarence very nice and got the deal done Mr Clarence More

Great customer service and kind employees. I’ve bought multiple cars from this dealer and would again. I’ve bought multiple cars from this dealer and would again. More

It's was awesome doing business with kia Excellent view about the deal of the car about the deal of the car More

Added something else. . disregard the first one My experience with this dealership has been awful. I brought my vehicle to have the brakes checked because they were not . disregard the first one My experience with this dealership has been awful. I brought my vehicle to have the brakes checked because they were not working properly and the fluid kept disappearing from the brake fluid reservoir. I left the vehicle to be evaluated and was told that $1100 worth of work was needed to correct the issue. I later returned to pick up the vehicle after being told that the issue had been resolved. Upon picking it up, the brakes were firmer than they were but not as firm as I expected and the check engine light was on. The nice male advisor who no longer works here advised that it should go off and the brakes should be fine. About a month later, my daughter was driving this vehicle to work and ran a red light due to not having any brakes. She had to pump the brakes to bring the vehicle to a stop. More fluid was added and we were able to drive the car home without injury or an accident. Keep in mind that this car was not driven daily and I’m grateful that it wasn’t because it could have been worse. I took the car back which I had just taken it a month ago for the same issue; no brakes and no fluid in the reservoir. The advisor who assisted me was very nice and professional. She showed concern and advised that she would get someone to inspect it to determine the root cause. By the way, she no longer works here either. After being evaluated again, I was told that more work was needed for an additional $3200. I also contacted the Kia corporation to file a complaint and they provided no assistance. They advised that I would have to contact the dealership because the original parts are not the same parts that were recommended to be replaced the second time. My concern is that my vehicle was misdiagnosed and I was charged $1100 for something that was not needed, my daughter’s life was in danger due to their negligence and they now want me to pay more money for something that was already supposed have been repaired. Signed, A concerned mother and dissatisfied customer More

Kevin was a wonderful person, he taking his time to make sure i understood everything. About my new car 🚗 that I'm so happy to have, that's my mother day gift to me. Thank you Kevin for the wonderful perso sure i understood everything. About my new car 🚗 that I'm so happy to have, that's my mother day gift to me. Thank you Kevin for the wonderful person u r.and keep up the great work 👍 👏 all the other stuff was soooooo very polite. I really made my day yesterday because I was feeling a little down. But Kevin and ur wonderful stuff put a big o smile 😃 on my face. Thank you everyone. Mrs.jacqueline Higgins More

Super helpful left my car will be there again. Loved my salesman. Love Kia Riverchase Kia. Loved my salesman. Love Kia Riverchase Kia. More

Thank you again Que highly recommend your service to anyone who looking for a car. anyone who looking for a car. More