I'm one of those shoppers that typical dealers don't like. I know my stuff and I come armed with the latest knowledge about the thing I want. Jacob did a great job keeping me informed about what was going on and making sure I was comfortable with the entire process. I got an awesome car at a great deal. I'm not certain what point of view the people writing negative reviews are coming from, both the sales team and the service department went above and beyond to make sure I was satisfied. Know what you want with reasonable expectations and they will help you come away in a better place than when you arrived.