I have purchased many vehicles, new and used in my 30 years of driving and have never had an experience as awful as what my husband and I are going through right now with this dealership. On Thursday, July 30th we set an appointment and went into this dealership to inquire about a van we had seen advertised online. We took it for a quick test drive (literally two blocks up, two blocks back), but because we had done research for cars online and were concerned about shopping during COVID, we decided to move forward with buying the van. The first red flag should have been when salesperson, George, had us change our insurance from our trade-in to the van, without us signing any paperwork or knowing what our monthly payments would be yet. The financing guy was the best part of our experience, as we pushed for a lower interest rate he looked around and managed to secure a good rate with reputable lender. But of course the fact that our credit is not horrible didn't hurt. The air conditioner needed servicing and the power doors, so they told us to come back the following morning to pick up the van, so we had to drive our now uninsured trade-in home. As it was just for overnight we agreed. The next morning our 9 year old son got up and dressed to go with us to pick up our new car. However, the next day there is a problem getting the title of car, and the next, and then Tuesday a storm hits the city, trees are falling everywhere, and we were becoming very nervous about driving our uninsured trade-in vehicle. Besides we were buying a van to road trip to South Carolina for an appointment and to tend to our second home there. On Friday, August 7th, 9 days after our purchase, we were told by the manager Shane to go rent a van and the dealership would reimburse us for the rental. He suggested an enterprise up the street, but they had no rentals left that day so we had to travel to another location, rented a Chrysler Voyager as it is almost equivalent to the Pacifica. We were told the car would be ready for pick-up when we returned on August 17th and if not they would cover the rental for however long was needed until the car could be delivered. Guess what?! Yep, when we got back they still don't have the title, we had to change from the van to a more affordable rental because we have yet to be reimbursed anything and our money is quickly running out, our credit is taking a huge hit and the dealership tells us they don't have a loaner we could use which would be free for all of us. Shane continues to pass the buck to PNC Bank saying they are waiting on some release to obtain the title from Florida DMV and that they call everyday. Maybe if calling hasn't been working for 30 DAYS it might be time to try something else. What's the definition of insanity again? We have submitted the receipt for the first rental, over $2,200, we were told at the time by Shane that we would be reimbursed in 3-5 business days, which at least could help us continue to pay for our current rental. But when we called on the fifth business day, guess what?! Now they can't reimburse us for ANY of our car rentals until the car is delivered. So naturally my next question is what date will the car be delivered? Of course, they don't know. So my husband and I are supposed to have an unlimited supply of money for car rentals until this place gets it together? They had no issue rushing me to change our insurance, take our $7,000 down payment and our trade-in and OH! they never gave us our license plate off our trade-in and keep saying they'll get it for us, but just like our car we haven't gotten it yet. It's like living in a never-ending nightmare. We are at a complete loss and are not sure where to turn next. We've even called corporate four times, and they say they do not get involved in sales, only repairs and warranties. My husband suffers from high blood pressure and we can only imagine the type of damage this stress could be putting on our health. We wish we had never stepped foot in this place. Wish I could give zero stars honestly.