"Service is horrible. Waiting time unacceptable. "
I'm sorry I called during pandemic for minor service maintenance, but the person who answered the phone told me to come the next day. No explanation of procedure was given. Upon arriving at the closed and locked service doors, other customers were milling around not knowing what to do. I guess I was suppose to read some half fallen off notice taped to the window about leaving my keys in the night drop box. A employee finally walked out with no mask or gloves with I guess paperwork for a waiting customer outside. Mind you there is no place to shelter, as the building is locked down. Mike and another service advisor came out, but were useless. All they said was we didn't expect so many customers. Yeah, but who made all the appointments? Suggestion, just deal with emergency, and not accept minor maintenance. In the seem of the pandemic why risk the employees and the public to any more risk.
"Salesman Ali Shah did a fabulous job working with me to..."
Salesman Ali Shah did a fabulous job working with me to find exactly what I was looking for within my price range. No hard sales ... I felt comfortable here even though I was making a big choice to buy a new vehicle..he did a great job considering me and my budget... this is my second car I I bought from him. He is the best !!"
"Very professional . Ali Shah was on top of everything. He..."
Very professional . Ali Shah was on top of everything. He was Always in constant contact with us. He made sure we were 100% happy with our purchase . It’s always a pleasure doing business with Riverhead Toyota..