Had to leave a message for service to setup safety recall for my 2010 Prius. Two hours later, no call back, so I called again and was told it would take 8 hours while I wait for Toyota to perform the work. When I pressed and told them when I lived in Wantagh, 2 Nassau County dealers told me 2 hours. I then got an answer of 3 hour wait which is unacceptable. No explanation given as to why in Nassau it takes 2 hours to fix and in Riverhead, the same repair takes 3 hours. As I result, I will not have the service done. Never going back to RIverhead Toyota for service or a new car.
UPDATE: within 10 minutes of my Yelp review post (same as above), management reached out to me and rectified the situation.