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Riverside Buick GMC Cadillac
Cartersville, GA
108 Reviews
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Showing 108 reviews
November 09, 2018
Confusion There seemed to be some confusion about which service agent was to be "credited" for handling my visit. I made an initial visit about 8 days ago to in There seemed to be some confusion about which service agent was to be "credited" for handling my visit. I made an initial visit about 8 days ago to investigate what it would take to repair my seat. I was referred to your parts department and got outstanding service to make a decision. About a week later I returned to Service to have the part ordered. Service took some information and then directed me to Parts to order the item. The gentleman, Hayden, in Service remembered my previous visit and quickly ordered the part. He was very skilled and customer oriented. I felt confident with his assistance. Later that day I received a phone call from Robin in Service asking for my help to determine who helped me first in Service. I really did not keep up with Service "touches" and asked why this was important. Robin said that each Service agent receives credit for assisting customers. I had no idea and really could not reconstruct the sequence accurately. I had to reduce it to the Service stations rather than names as I did not get those, but very unsure about my recollection. Had I known commissions were an issue I would have paid better attention. More
by JFHEAD68
Verified CustomerEmployees Worked With
Robin ( I do not remember Jarod's last name ) Also, I was very pleased with Sarah who provided the pick up service and shuttled me to Riverside. , Jarod Vincent
November 09, 2018
very pleasant experience Great experience Jared Vincent and Nick worked hard to earn my business. I will recommend Riverside Buick GMC to anyone. Doug in finance very knowledg Great experience Jared Vincent and Nick worked hard to earn my business. I will recommend Riverside Buick GMC to anyone. Doug in finance very knowledgeable and helpful More
by Jscoggins
Employees Worked With
Nick used car sales, Jarod Vincent
November 08, 2018
Awesome buying experience The young men at Riverside Cartersville were the greatest. Very easy to trade and purchase a 2015 Acadia. I would highly recommend this dealership!!! The young men at Riverside Cartersville were the greatest. Very easy to trade and purchase a 2015 Acadia. I would highly recommend this dealership!!! Jared was very kind, mild mannered and friendly. The young man in finance was awesome as well. Very good at explaining the service plan and I received a Zip drive with all the paperwork so I can view or print at home. More
by hormone48
Employees Worked With
Finance , Jared Langham
November 07, 2018
Service Had made an appointment on Saturday for Monday morning. Upon arrival they took me right in, also customer care members kept checking to see if I neede Had made an appointment on Saturday for Monday morning. Upon arrival they took me right in, also customer care members kept checking to see if I needed anything. More
by ALANFLANE56
Employees Worked With
Sarah
November 01, 2018
It was quick and easy I feel that he gave me the best deal and also the best vehicle in the lot. I can say every day with this new car is a blessing I feel that he gave me the best deal and also the best vehicle in the lot. I can say every day with this new car is a blessing More
by devondrewalker15@gmail.com
Employees Worked With
David Carter
October 31, 2018
GREAT SERVICE! TERRY RIED IS NO MORE, WOULDN'T HAVE TAKEN MY VEHICLE HERE IF THEY WERE STILL IN CHARGE! CLOWNS THAT USED TO RUN THIS BUSINESS!!!!! TERRY RIED IS NO MORE, WOULDN'T HAVE TAKEN MY VEHICLE HERE IF THEY WERE STILL IN CHARGE! CLOWNS THAT USED TO RUN THIS BUSINESS!!!!! More
by TCANDREWS99
Employees Worked With
Trent Kendrick
October 31, 2018
Recall on power steering 1.5 hours to reflash the backup power steering system is excessive. A 20 min job at most. I think when you have an appointment, which I did, and sho 1.5 hours to reflash the backup power steering system is excessive. A 20 min job at most. I think when you have an appointment, which I did, and show up early, you should get prompt service. Not have to wait. More
by DZSANTA
Employees Worked With
Service personnel
October 31, 2018
Stress free environment David Carter was very easy to work with when I purchased my Canyon. He was very knowledgeable about the vehicle and all the features. He made the truc David Carter was very easy to work with when I purchased my Canyon. He was very knowledgeable about the vehicle and all the features. He made the truck buying experience pain free. If your thinking about a new truck, check out the GMC Canyon and ask for David Carter. More
by David K
Employees Worked With
David Carter
October 27, 2018
He done an awesome job and was very patient with us. Would definitely buy another vehicle from you. Thank you so much we love our new truck and was very patient with us. Would definitely buy another vehicle from you. Thank you so much we love our new truck More
by Koittman
Employees Worked With
David Carter
