Riverside Buick GMC Cadillac

The service dept is a clown show. Take your vehicle somewhere else. I repeat go somewhere else! Take your vehicle somewhere else. I repeat go somewhere else! More

Letter to management at dealer with zero response from them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 deve them. I start this letter with a photo that your service department in Cartersville is very familiar with. You see, my 2018 GMC Denali 1500 developed a problem where the fuel gauge would not go all the way to full as seen in the picture. This truck was purchased from you as a CPO vehicle in good faith and in agreement with your terms. This problem did develop late in the warranty period, but that was not the problem. I brought my truck to your service department with this issue either 3 or 4 times with no resolution and here is where the problems begin. Might I mention I live in Dallas, GA less than 2 miles from Hardy, but I purchased from you, 20+ miles each way per trip. First, your technician said he did not see a problem after he filled the truck with fuel and the gauge was as seen above after he filled the tank. Your service department involved GM but told them they did not see a problem and was there a fix? Do you now see a problem developing? Since your service department/technician did not see a problem, GM had no advice on a repair. I must tell you I was angered several times through this adventure with Riverside and the lack of support for me as a customer. I continued to complain and even called GM myself for some help. Next, one of your service people called me and said they were ordering a new fuel pump and sending unit in an effort to fix my truck, finally some hope. But No, Vicky called me back to say you were not going to “throw” parts at my truck in hopes it would fix it. That was my last visit there. About 2 weeks ago I took my truck to Hardy in Dallas, GA after speaking to their service advisor regarding the gauge problem. Hardy was able to quickly repair my truck and return the gauge to proper working order. I waited a few days to write this letter to gather my thoughts. My truck is now fixed and the fuel gauge goes all the way to full each time I fill up as it should. I traveled further than I had to in order to purchase my truck from you. I traveled further than I had to for each service visit. I traveled further than I had to in order to purchase a new set of tires from you. I made 3-4 visits for nothing while I argued with your service department. How much extra time and gas have I wasted, dealing with you? I’m not saying I will never come back but you have your work cut out for you to make me a customer again. More

I would not recommend this dealership for many reasons. The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to vari The worst- it took 3 months to receive a tag, I had asked on two separate occasions to have the GM call me he never called. On delivery due to various reasons I had asked if the $65k truck could be dropped off at my home they were unable. Soon after the truck had a defective tire, I reached out to the salesmen to see if the truck had hazard protection, he never contacted me. On the tag I contacted several times via email was supplied with incorrect information, after 3 months a sweet lady named Amy Pledger took 10 minutes and solved the issue. Very basic service issues couldn't be handled by this group. More

Great deal, honest and straightforward dealership. Worth the 6hr drive from Florida. I would recommend using them. the 6hr drive from Florida. I would recommend using them. More

Purchased a used truck at riverside GMC cartersville.30 minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make an minutes later I realized that the engine was knocking.They drove the truck themselves and agreed that the engine was knocking.They refused to make any repairs to the truck.I hold management responsible.Trade any where but riverside GMC cartersville. More

BOught a brand new truck from them and when I took it in for 1st oil change(at a different dealer) found out the wiper blades were cheap replacement one's instead of the ones that should have come on the tr for 1st oil change(at a different dealer) found out the wiper blades were cheap replacement one's instead of the ones that should have come on the truck. Can't get anyone from dealer to respond to me about how this is possible. Avoid buying from here or getting service from here. More

My husband & I went to RIverside on 11/7/2020 with a check in hand & intent to buy a $50k used 2019 Tahoe after working with TJ days prior. After inspecting the interior & exterior & test driving, we we check in hand & intent to buy a $50k used 2019 Tahoe after working with TJ days prior. After inspecting the interior & exterior & test driving, we were ready to purchase, but before doing so, we pointed out two issues: chipped paint & scraches in several spots on the truck & need for an oil change due to no oil change being done Since April 2020. It's at that time that things when horribly wrong, in which our amazing, patient, helpful, & resourceful salesman TJ relayed our concerns to sales manager JR. JR immediately came over to us and thanked us for coming and told us that he didn't want to sell us the vehicle & indicated his rationale was because he didn't want us to be uncomfortable. He informed us that there was no need to change the oil and continued to thank us for coming and reiterated that he ddin't want to sell us the vehicle because he doesn't want us to be unhappy and have regrets. Let me indicate again, JR first words out of his mouth when he approached us was indicating the need to not sell us the vehicle & thanking us for coming, I know I was shocked & appalled too. What is more consists of the fact that, at no point in time did JR validate our simple concerns or offer options to try and resolve the issues & proceeded to talk about why he doesn't think we should buy the car, as he put it, "you guys seems to have a lot of problems with the car and I just don't think it's a good idea". This comment was blatantly insensitive & inappropriate & implied that expressing our concerns about a car with several chipped paints (with risks of rusting) & the issue of no oil change in seven months seemed to be unnneccessary & unimportant to JR despite the fact that there's a general rule of thumb, that it’s good to change a vehicle's oil every 3,000 miles/3 months, whichever comes first to avoid engine failure as a result of sludge build-up, but due to JR not seeing the relevance and need, he was not open to doing so. After hearing this, I agreed that there was no need to purchase the vehicle and we in fact would not & walked away. JR then came outside as if he was now interested & willing to take a look at the oil himself after seeing that we were no longer going to purchase the vehicle. He still determined that the oil looked fine, yet offered to get it changed. However, this came way after he insulted us & dismissed our concerns and politely declined to sell us the vehicle. Furthermore, we had what started out as a pleasant experience, all thanks to TJ & ended with a painful experience. Overall, I'm thankful that I didn't make the purchase because my time and money wasn't appreciated & JR blew a $50k deal simply because he didn't agree with the need to change the oil. Also, prior to going into the dealership to finalize everything, TJ & I were walking to the vehicle & JR passed by & asked TJ if it was a done deal because he had a customer that was interested. I told TJ his comment was fake & reminded me of a bad pick up line & whether or not there was someone interested or not, it was a rude & disrespectful comment to make & if it was his attempt to put pressure on us to buy the vehicle it didn't work & wouldn't have worked. One would have thought that after having this vehicle for seven months, one would have been willing to try & do all that was needed & reasonable to help meet the customers needs to ensure the sell, but JR did see it that way. Lastly, my suggestion to anyone is purchasing a vehicle from Riverside Buick GMC is, go where you're wanted and appreciated & treated with respect, kindness, & fairness & go where your concerns matters & needs are met. Prior to leaving, we thanked our salesman TJ for all of his help & told him verbatim what the sales manager JR said & how he cost him the sell & advised that someone work with him on his communication & interaction with customers. In hindsight, I should have known better because I had spoken with JR the previous day about a buyer's order & he told me that it was an inconvenience to be "doing all of that" & questioned me about not financing with the dealership. More

Robbie was absolutely wonderful. We purchased a 2019 Buick Envision. Awesome vehicle. Have been very pleased. So for the sales team I would give them 5 stars. However, the service department would get 1 Buick Envision. Awesome vehicle. Have been very pleased. So for the sales team I would give them 5 stars. However, the service department would get 1 Star. And the only reason I’d give one star is because the girls they have answer the phones are nice. Other than that, the communication to you as the customer is terrible. They were supposed to fix a minor issue that I was told would be started and completed in one day. Here we are going on 8 days and had I not continued to call them, I would have no idea what’s going on. 8 days for a 1 day fix. I keep getting the run around and am NOT happy. I would 100% recommend sales but 0% recommend service. Forget it. More

5-6-2020 Service is not very knowledgeable at all..,told one price to diagnose the issue... then got a triple the cost for the diagnostic... after several code Service is not very knowledgeable at all..,told one price to diagnose the issue... then got a triple the cost for the diagnostic... after several codes they claimed they worked thru they determined it was the fuel pump module.. had replaced took back and they programmed.. during the day of them having my car i called to check and Rusty said they were working on it.. 30 minutes later Rusty called back and real hesitant to ask what they were supposed to program, i paused ask him seriously.. you dont remember what you told me was wrong with it? I said fuel pump module.. he then says oh yeah i found it now ok well thats what i thought they just can't get it programmed and one mechanic needed help from the other mechanic ( real assuring) .. .3 hours later, i got a call stating that it was ready and the light was off... well today Thursday 5-7, same issue same codes .. took to Cadillac in Smyrna and it's as simple as the car needing smoked out to determine its a defective GAS CAP which was one of the first codes they had written on the original paperwork but said Fuel pump module but I guess their extensive testing said otherwise . So since I have left a message this morning for the manager lets see if anything can be done or anything refunded for their extensive testing More